Brand Certified
Wendy's
3.1(1747 reviews)
Certified by Wendy's • Feb 22, 2026
Business Details
12135 Lem Turner Rd, Jacksonville, FL
32218, United States
Certified by Wendy's • Feb 22, 2026
(904) 768-5965
Certified by Wendy's • Feb 22, 2026
https://locations.wendys.com/united-states/fl/jacksonville/12135-lem-turner-rd
Certified by Wendy's • Feb 22, 2026
About
Certified by Wendy's • Feb 22, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Feb 22, 2026
Hours
Certified by Wendy's • Feb 22, 2026
Reviews
3.1
1,747 reviews
5 stars
492
4 stars
296
3 stars
292
2 stars
188
1 star
479
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and rude staff, indicating a significant problem with customer service.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, stale, or poorly prepared items.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms, contributing to a negative dining experience.
Management Concerns
Feedback indicated poor management practices, including unprofessional behavior from managers and a lack of effective staff training.
- ZZZani ZermanFeb 13, 20261.0Placed a mobile order for breakfast. When I got to the drive thru, I was told that they weren’t open and they don’t serve breakfast anymore. If that’s the case then they need to update the business hours and it shouldn’t let you order breakfast on the app. This was very inconvenient.
- DDDora_theexplorerFeb 9, 20261.0The food wasn’t so great. My chicken was kind of rubbery
- ESEmmanuel SingletonFeb 7, 20265.0This is a good Wendy’s. They take their customers seriously and Derrick leads a good crew. I had a small issue with my order. He listened to my discrepancy and remade the order quickly with no issues. Him and his staff are very polite and professional. If there is a Wendy’s to visit this is it.
- CCchristineJan 20, 20262.0this establishment is always closing early. update your business hours if you’re gonna do this they closed at least an hour early now i have to drive 15 minutes when i just wanted something quick from the one right near where i stay. so annoying.
- JMJohn & MandyDec 30, 20251.0Very disappointed. Had to wait for food. Fries were not done. Cold. Soggy. No condiments. No drink machine. Dirty and smelled funky. Watches four incorrect orders get fixed while I waited. 2 of those were drive thru. Praying that food doesn’t make me sick. Old dirty carpet. Tables were filthy. Cleaned mine as best I could. Would not recommend you stop. Must be still open due to the Home Depot behind it and the contractors stopping. Very disappointed in the quality of food for the price I paid. Will not be back and will warn others to avoid.
Frequently Asked Questions About Wendy's
Is Lem Turner Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's at 12135 Lem Turner Rd, Jacksonville, FL?
The drive-thru is open Monday to Friday from 7:00 AM to midnight, and Saturday to Sunday from 8:00 AM to midnight.
Does this Wendy's location offer dine-in, takeout, and delivery options?
Yes, this Wendy's offers dine-in, drive-thru, takeout, and delivery services where available.
How can I order food from Wendy's at this location?
You can order online via Wendy's app or through their website at https://order.wendys.com by selecting this location.
What payment methods are accepted at Wendy's on Lem Turner Rd?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa at this location.
Does this Wendy's serve breakfast, lunch, and dinner?
Yes, this location serves breakfast, lunch, and dinner.
Where can I find Wendy's menu and nutritional information?
Menu and nutrition info are available on Wendy's website or mobile app. Visit https://menu.wendys.com to view details.
Is there a nearby pharmacy or grocery store close to Wendy's at Lem Turner Rd?
Yes, Walmart Pharmacy and Walmart Grocery Pickup and Delivery are located nearby, convenient for combining your visit with shopping needs.
Can I find other fast food or sandwich options near this Wendy's?
Nearby you can find other fast food restaurants like China Wok, Subway, and Larry's Giant Subs for more dining variety.
Are there any electronics or mobile phone stores near Wendy's?
Yes, Boost Mobile Local, RadioShack, and T-Mobile stores are close by if you need mobile or electronics services before or after your meal.
How can I leave feedback or contact Wendy's at 12135 Lem Turner Rd?
You can contact Wendy's Customer Care through their live chat or call (904) 768-5965. Feedback can also be submitted via the Wendy's Customer Satisfaction Survey online.
Brand Certified Facts from Wendy's
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Certified February 22, 2026Yext Knowledge Graph
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