Wendy's

3.5
1463 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
15236 Max Leggett Parkway, Jacksonville, FL
32218, United States

Hours

Reviews

3.5
1,463 reviews
5 stars
519
4 stars
328
3 stars
225
2 stars
112
1 star
279

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported cold, stale, or incorrect food orders, leading to dissatisfaction with the overall food quality.

Customer Service

Numerous reviews highlighted rude or unprofessional behavior from staff, particularly in the drive-thru, contributing to a negative customer experience.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, missing items, or items not prepared as requested.

Wait Times

Customers frequently mentioned long wait times in the drive-thru and for food orders, often leading to frustration.

Cleanliness and Atmosphere

While some customers noted cleanliness and friendly service, others reported a lack of cleanliness and a negative atmosphere.
  • AA
    Andy Anderson
    Dec 31, 2025
    1.0
    Everything is atrocious at this location
  • PB
    paul bowling
    Dec 21, 2025
    1.0
    Food was below average even for Wendy’s. Stale bread, cold nuggets, etc. The employee working the drive thru between 7:45-8 pm on 12/21 was obnoxious and very rude. We didn’t get straws, condiments or napkins and everything was thrown into 2 bags. (5 meals) He was sarcastic, rude and obviously didn’t want to be working.
  • CC
    Christine
    Dec 20, 2025
    2.0
    Listen, I get that working in fast food can suck but I did nothing wrong to these people. I was polite and quick to order. But somehow I ended up with a meatless burger, cold fries, and a barely filled drink with an attitude to boot. My son’s food was fine which is why they got 2 stars.
  • BE
    brandi Alford “BrandiRae” estep
    Dec 17, 2025
    1.0
    Food was not good
  • RR
    Rick
    Nov 19, 2025
    1.0
    Is best to call ahead to this location and just ask what did they have because if you do an order through the app chances are the restaurant will just tell you that they’re out of that food and then be lucky if you can get anyone in the phone to get your money reimbursed To top it off I don’t understand why every time I come here it doesn’t matter who is at the window they all ask me to back up behind the yellow pole and then pull back up, don’t even give me a reason to back up 15 feet then pull back up to the window please make it make since

Frequently Asked Questions About Wendy's

Is Airport Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's on Max Leggett Parkway?

The drive-thru is open Monday to Thursday from 7:00 AM to midnight; Friday from 7:00 AM to 1:00 AM; Saturday from 8:00 AM to 1:00 AM; and Sunday from 8:00 AM to midnight.