Wendy's

2.8
1379 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9510 Applecross Rd., Jacksonville, FL
32222, United States

Hours

Reviews

2.8
1,379 reviews
5 stars
317
4 stars
247
3 stars
167
2 stars
131
1 star
517

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently rude and unprofessional staff, with many customers experiencing long wait times and incorrect orders.

Food Quality

Customers reported issues with food quality, including cold, stale, or poorly prepared items, leading to dissatisfaction.

Management Issues

Frequent mentions of poor management and disorganization, with calls for better training and oversight of staff.

Customer Experience

While some customers praised individual employees for their service, the overall experience was marred by negative interactions and service delays.
  • ST
    Sunless TropicalTans
    Dec 10, 2025
    1.0
    Rude employees and they playing around and carrying on like a bunch of kids with no home training…food gross., don’t waste your time or money.. at least with this location.,.
  • TT
    Tik Tok
    Dec 10, 2025
    1.0
    trash
  • MM
    Michelle
    Dec 10, 2025
    1.0
    Came in today just a few mins ago and the MANAGER refused to honor boo book coupons that don’t expire until the 31st of this month and today is only the 10th! Don’t sell the coupons if u are not going to honor them! On top of that there’s always been issues at this location over the years so don’t believe the good reviews bc they can post their own reviews…this place is trash and this is the last time I eat at any Wendy’s bc on top of this issue anytime I’ve brought in the coupons THAT THEY SOLD TO ME, these peons ALWAYS roll their eyes and act like it’s a problem and I’m taking this issue to the bbb
  • JG
    Joel Glynn
    Nov 15, 2025
    4.0
    They took a really long time to make the order and there were only two customers there in drive thru. From when I ordered until when they brought it out it took 21 minutes.
  • MT
    Maya TOLJ
    Nov 12, 2025
    2.0
    Update/ 2026: Very nice counter people as always but terrible food! idk whats going on at this location but serving completely Cold burgers shouldnt be the norm, sorry! Do you want to eat cold fast food?? lol 😜😜😜 Every time I come here, people are super nice.But seeing set of 6 customers are waiting at the counter and then I leave and walk around for 2 miles and come back and still the same customer's lighting.It just happened three times I hate to be rude but it's impossible for everyone to have to wait one hour from one meal every single time! You guys got improve somehow 🙏🙏🙏

Frequently Asked Questions About Wendy's

Is Oakleaf Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at this Wendy's location?

The drive-thru is open Monday to Thursday from 7:00 AM to midnight, Friday from 7:00 AM to 1:00 AM, Saturday from 8:00 AM to 1:00 AM, and Sunday from 8:00 AM to midnight.