Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported receiving cold, old, or improperly cooked food, including raw chicken and hard fries.
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with complaints about long wait times and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions and a lack of cleanliness in the restaurant.
Service Speed
Customers frequently mentioned slow service, both in the drive-thru and inside the restaurant.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and fresh food on occasion.
NS
Nova Sinclair
1 day ago
3.0
Good
JS
Justin Smith
3 days ago
5.0
Ms. Cheryl did an awesome job making sure I was taken care of and that my food was fresh!
JJ
Jermaine Jabril
Feb 13, 2026
1.0
I came here tonight February 13th 2026 at 9:30PM. I was asked to please come inside when I went to the drive through window. My fries were hard as a rock and old. My double stack was not fresh AT ALL! The manager was inside siting on his laptop and seemed unbothered by the lack of food quality being sold. I glanced over the counter and noticed the cook had the line completely broken down at 9nearly 4 hours before closing time! As a chef myself.. I knew that was not a good sign! Because there will be mediocre food being sold in order to not have a big cleaning job at the end of the day so SANDBAG a bunch of old meat and sell it as the customers order even though we have 4 more hours of quality food to sell lol WOW. This is the reason WENDYS will file for bankruptcy within 10 years. I will not be eating here or any other location again I’m fed up with Wendy’s and the lack of passion in the employees they hire. Unacceptable!!!
MW
Marcus Wilson
Feb 11, 2026
5.0
Went through the drive thru. The young lady was nice and had great customer service. My order was actually made how I asked for it!
JG
Jaz G
Feb 7, 2026
1.0
If I could give zero stars, I would. We placed our order based on the prices displayed on the drive-through board. When we reached the window, we simply asked whether the prices on the board were correct. Instead of answering the question, the manager seemed more concerned with rushing us out of the line. She went to the register, handed us our change, and abruptly slammed the window shut in our faces. The behavior was extremely unprofessional and disappointing. Customer service like this is unacceptable.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for drive-thru service at this Wendy's location?
The drive-thru is open Monday to Thursday from 7:00 AM to midnight, Friday from 7:00 AM to 1:00 AM, Saturday from 8:00 AM to 1:00 AM, and Sunday from 8:00 AM to midnight.
Does this Wendy's location offer breakfast?
Yes, this Wendy's in Jacksonville, FL serves breakfast with options like combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I order food from this Wendy's location?
You can order food through the Wendy's mobile app or online at order.wendys.com by selecting this location before placing your order.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa at this location.
Does this Wendy's offer delivery and dine-in options?
Yes, delivery is available where offered, and you can also dine in at this location.
How can I provide feedback or contact this Wendy's directly?
You can contact the Customer Care team via live chat or phone at 888-624-8140, use Wendy’s customer satisfaction survey online, or call this location directly at (904) 378-1290.
Is delivery available at this Wendy's location near me?
To check delivery availability, use the Wendy's app or visit order.wendys.com and enter your delivery address to see if delivery is offered at your location.
Are there any nearby medical or dental services close to Wendy’s?
Yes, nearby services include Jax Multispecialty Dental Center - Normandy and JR Dental, offering dental care options for customers visiting Wendy’s.
What nearby places can I visit before or after dining at Wendy's on Normandy Blvd?
Nearby are Walgreens for pharmacy needs, MyEyeDr. for eyewear and optometry services, and Golden Corral Buffet & Grill if you want to try other dining options in the area.
Which nearby stores can assist with mobile phone or electronics needs close to Wendy’s?
Nearby stores for mobile phone and electronics needs include 10,000 Cellphones Jax West, AT&T Store, Metro by T-Mobile, and RadioShack.
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