Location.com logo
Brand Certified

Wendy's

3.4
(1503 reviews)

Business Details

(904) 378-1290

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7211 Normandy Blvd, Jacksonville, FL
32205, United States

Hours

Reviews

3.4
1,503 reviews
5 stars
513
4 stars
309
3 stars
235
2 stars
132
1 star
314

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, old, or improperly cooked food, including raw chicken and hard fries.

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with complaints about long wait times and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions and a lack of cleanliness in the restaurant.

Service Speed

Customers frequently mentioned slow service, both in the drive-thru and inside the restaurant.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and fresh food on occasion.
  • NS
    Nova Sinclair
    1 day ago
    3.0
    Good
  • JS
    Justin Smith
    3 days ago
    5.0
    Ms. Cheryl did an awesome job making sure I was taken care of and that my food was fresh!
  • JJ
    Jermaine Jabril
    Feb 13, 2026
    1.0
    I came here tonight February 13th 2026 at 9:30PM. I was asked to please come inside when I went to the drive through window. My fries were hard as a rock and old. My double stack was not fresh AT ALL! The manager was inside siting on his laptop and seemed unbothered by the lack of food quality being sold. I glanced over the counter and noticed the cook had the line completely broken down at 9nearly 4 hours before closing time! As a chef myself.. I knew that was not a good sign! Because there will be mediocre food being sold in order to not have a big cleaning job at the end of the day so SANDBAG a bunch of old meat and sell it as the customers order even though we have 4 more hours of quality food to sell lol WOW. This is the reason WENDYS will file for bankruptcy within 10 years. I will not be eating here or any other location again I’m fed up with Wendy’s and the lack of passion in the employees they hire. Unacceptable!!!
  • MW
    Marcus Wilson
    Feb 11, 2026
    5.0
    Went through the drive thru. The young lady was nice and had great customer service. My order was actually made how I asked for it!
  • JG
    Jaz G
    Feb 7, 2026
    1.0
    If I could give zero stars, I would. We placed our order based on the prices displayed on the drive-through board. When we reached the window, we simply asked whether the prices on the board were correct. Instead of answering the question, the manager seemed more concerned with rushing us out of the line. She went to the register, handed us our change, and abruptly slammed the window shut in our faces. The behavior was extremely unprofessional and disappointing. Customer service like this is unacceptable.

Frequently Asked Questions About Wendy's

Is Normandy Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for drive-thru service at this Wendy's location?

The drive-thru is open Monday to Thursday from 7:00 AM to midnight, Friday from 7:00 AM to 1:00 AM, Saturday from 8:00 AM to 1:00 AM, and Sunday from 8:00 AM to midnight.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: