Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
1,838 reviews
5 stars
561
4 stars
321
3 stars
313
2 stars
172
1 star
471
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with many reports of rude staff and poor communication.
Food Freshness
Food quality is inconsistent, with several customers receiving cold or improperly prepared meals.
Speed of Service
Service speed is frequently criticized, with long wait times reported in both drive-thru and in-store orders.
Cleanliness
The cleanliness of the location is often mentioned, with some customers noting unsanitary conditions.
Staff Attitude
Staff demeanor is a common concern, with many reviews highlighting unfriendly or unprofessional behavior.
- CBCarol BendersNov 11, 20254.0Wendy's are becoming hard to find. This was worth the trip.
- CPChynika PerryNov 4, 20255.0Was a real rainy night. Stopped in on my way to work was pulled up to wait an excessively long time while there were more than enough crew members to handle the three cars that had pulled up including myself.
- QMQ MarkOct 7, 20255.0Some of the freshest Food I ever had from any other Wendy's I've been to. Great customer service and Team Work.
- RDrobert davisSep 25, 20251.0Went at 10 pm to be met with the rudest manger I’ve ever met, older white lady talked to me disrespectfully, forced my card into my hands, and rushed me through my order and cut me off early within ordering……I don’t know how this lady still remains employed with how reckless she is with her verbiage
- DCDanielle CSep 24, 20253.0It's hit or miss at this location in regards as to food being hot.
Frequently Asked Questions About Wendy's
Is Merrill Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Jacksonville, FL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Jacksonville, FL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (904) 743-3908.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Merrill Road Wendy’s serve breakfast?
Yes, this Wendy’s location in Jacksonville, FL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's on Merrill Road?
The drive-through is open Monday to Thursday from 7:00 AM to 1:00 AM, Friday from 7:00 AM to 2:00 AM, Saturday from 8:00 AM to 2:00 AM, and Sunday from 8:00 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, the Merrill Road Wendy's in Jacksonville serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
How can I order Wendy's for delivery or pickup?
You can order online or via the Wendy’s app by selecting this location on order.wendys.com or through the app for delivery, takeout, or drive-thru service.
What payment options are accepted at Wendy's on Merrill Road?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
Where can I find Wendy's menu and pricing?
Menu and pricing details can be viewed online at menu.wendys.com or on the Wendy’s mobile app after selecting this location.
How can I provide feedback or contact this Wendy's location?
You can contact them directly at (904) 743-3908, reach Customer Care via live chat on the Wendy’s Contact page, or fill out the Wendy’s Customer Satisfaction Survey online.
Is delivery service available at this Wendy's location?
Yes, delivery is available where offered. Check availability by entering your address on the Wendy’s app or at order.wendys.com.
Which nearby places could I visit before or after dining at Wendy's Merrill Road?
Nearby places include Pharmacy Plus for health needs, Allstarz Unlimited for seafood dining, Grand Central Station gas station, and Little Caesars Pizza for more food options.
Are there any nearby services to get a haircut around Wendy's Merrill Road?
Yes, you can visit Center Stage Barber Shop or Urban Elite Barbershop, both located close by for haircuts and beauty services.
What family-friendly locations are near Wendy's on Merrill Road?
Nearby family-friendly places include Little Wise Kids Preschool, Incredible Kids Academy, and Little Hoots Learning Center, which are preschools close to Wendy's.