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Wendy's

3.2
(1854 reviews)

Business Details

(904) 743-3908

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7663 Merrill Road, Jacksonville, FL
32277, United States

Hours

Reviews

3.2
1,854 reviews
5 stars
566
4 stars
323
3 stars
317
2 stars
173
1 star
475

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, poor service, and incorrect orders, leading to frustration.

Food Quality

While some customers enjoyed the food, many complained about cold or improperly prepared items.

Staff Attitude

Several reviews highlighted rude or unprofessional behavior from staff, impacting the overall customer experience.

Cleanliness

There were mixed reviews regarding cleanliness, with some noting dirty tables and unsanitary conditions.
  • BB
    Bran
    Feb 7, 2026
    1.0
    Staffing problem, 40 min drive thru wait with only 5 cars ahead of me.
  • RS
    Rusty Scott
    Feb 7, 2026
    1.0
    So I went in there tonight even though i've had some bad experience.Hoping for the best! As normal wendy's didn't disappoint with the disappointments! I ordered a Spicy Chicken Sandwich. A large fry and a baconator french fry. The loaded French fries look like they had. I've been thrown together on some soft nasty fries! The fries that they gave me with my meal were so cold. They probably were cooked last hour! And instead of giving me the chicken sandwich that I ordered, they gave me a cheeseburger with about a pound of ketchup on it, literally that was as cold and as hard as a rock! I try to call up there a couple times on my way back to return it.They picked up the phone and hung it up multiple times! When I finally made it back there and got to the speaker, which there was a couple cars past it. I let them know that I was just here about thirty minutes after it took to get home.Get back and sit in their line that my meal was messed up! So they allow me to sit back in the line for another thirty, something minutes.When I get to the window, they try to hand me just the chicken sandwich! Pretty much telling me I had to eat all the cold fries and everything else. Wait, it gets better.I asked, just give me a refund.I'll go next door! She said that she couldn't give a refund.It was against policy and that I would have to come back in the morning!! At that time, everybody in the restaurant wants to now sit at the window and argue with me!!! After I finally got my refund, I drove across the street to the other fast food was able to get a hot and delicious meal within about four minutes and was headed back home.Finally, after an hour of messing with this wendy's location
  • NC
    Nala Chambers
    Jan 22, 2026
    3.0
    It would be nice , if the stop UPSIZEING your fry and beverage without asking and charging you for it.
  • MM
    me
    Jan 16, 2026
    1.0
    bad customer service. make you feel like a bother. will not be returning.
  • AP
    Andre Persaud
    Jan 10, 2026
    5.0
    Their food is good 💯 I tried Takis fries I enjoyed it

Frequently Asked Questions About Wendy's

Is Merrill Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's on Merrill Road?

The drive-through is open Monday to Thursday from 7:00 AM to 1:00 AM, Friday from 7:00 AM to 2:00 AM, Saturday from 8:00 AM to 2:00 AM, and Sunday from 8:00 AM to 1:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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