Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported long wait times, poor service, and incorrect orders, leading to frustration.
Food Quality
While some customers enjoyed the food, many complained about cold or improperly prepared items.
Staff Attitude
Several reviews highlighted rude or unprofessional behavior from staff, impacting the overall customer experience.
Cleanliness
There were mixed reviews regarding cleanliness, with some noting dirty tables and unsanitary conditions.
BB
Bran
Feb 7, 2026
1.0
Staffing problem, 40 min drive thru wait with only 5 cars ahead of me.
RS
Rusty Scott
Feb 7, 2026
1.0
So I went in there tonight even though i've had some bad experience.Hoping for the best! As normal wendy's didn't disappoint with the disappointments!
I ordered a Spicy Chicken Sandwich. A large fry and a baconator french fry.
The loaded French fries look like they had. I've been thrown together on some soft nasty fries! The fries that they gave me with my meal were so cold. They probably were cooked last hour! And instead of giving me the chicken sandwich that I ordered, they gave me a cheeseburger with about a pound of ketchup on it, literally that was as cold and as hard as a rock! I try to call up there a couple times on my way back to return it.They picked up the phone and hung it up multiple times! When I finally made it back there and got to the speaker, which there was a couple cars past it. I let them know that I was just here about thirty minutes after it took to get home.Get back and sit in their line that my meal was messed up!
So they allow me to sit back in the line for another thirty, something minutes.When I get to the window, they try to hand me just the chicken sandwich! Pretty much telling me I had to eat all the cold fries and everything else.
Wait, it gets better.I asked, just give me a refund.I'll go next door! She said that she couldn't give a refund.It was against policy and that I would have to come back in the morning!! At that time, everybody in the restaurant wants to now sit at the window and argue with me!!!
After I finally got my refund, I drove across the street to the other fast food was able to get a hot and delicious meal within about four minutes and was headed back home.Finally, after an hour of messing with this wendy's location
NC
Nala Chambers
Jan 22, 2026
3.0
It would be nice , if the stop UPSIZEING your fry and beverage without asking and charging you for it.
MM
me
Jan 16, 2026
1.0
bad customer service. make you feel like a bother. will not be returning.
AP
Andre Persaud
Jan 10, 2026
5.0
Their food is good 💯 I tried Takis fries I enjoyed it
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's on Merrill Road?
The drive-through is open Monday to Thursday from 7:00 AM to 1:00 AM, Friday from 7:00 AM to 2:00 AM, Saturday from 8:00 AM to 2:00 AM, and Sunday from 8:00 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, the Merrill Road Wendy's in Jacksonville serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
How can I order Wendy's for delivery or pickup?
You can order online or via the Wendy’s app by selecting this location on order.wendys.com or through the app for delivery, takeout, or drive-thru service.
What payment options are accepted at Wendy's on Merrill Road?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
Where can I find Wendy's menu and pricing?
Menu and pricing details can be viewed online at menu.wendys.com or on the Wendy’s mobile app after selecting this location.
How can I provide feedback or contact this Wendy's location?
You can contact them directly at (904) 743-3908, reach Customer Care via live chat on the Wendy’s Contact page, or fill out the Wendy’s Customer Satisfaction Survey online.
Is delivery service available at this Wendy's location?
Yes, delivery is available where offered. Check availability by entering your address on the Wendy’s app or at order.wendys.com.
Which nearby places could I visit before or after dining at Wendy's Merrill Road?
Nearby places include Pharmacy Plus for health needs, Allstarz Unlimited for seafood dining, Grand Central Station gas station, and Little Caesars Pizza for more food options.
Are there any nearby services to get a haircut around Wendy's Merrill Road?
Yes, you can visit Center Stage Barber Shop or Urban Elite Barbershop, both located close by for haircuts and beauty services.
What family-friendly locations are near Wendy's on Merrill Road?
Nearby family-friendly places include Little Wise Kids Preschool, Incredible Kids Academy, and Little Hoots Learning Center, which are preschools close to Wendy's.
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