Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.1
1,268 reviews
5 stars
403
4 stars
188
3 stars
175
2 stars
105
1 star
397
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, with many noting poor customer service experiences.
Food Temperature
A significant number of reviews mentioned receiving cold or lukewarm food, with complaints about the freshness of items.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong food being served.
Availability of Menu Items
Frequent complaints about the unavailability of popular menu items, such as chocolate frosties and other advertised items.
Cleanliness
Several reviews highlighted poor cleanliness in the dining area and restrooms, contributing to an overall negative experience.
- NQNancy QuinonesNov 30, 20255.0Excellent!
- SBStone BreitenbachNov 9, 20251.0Literally every single time I've gone there that they are out of their chocolate frosties which is annoying. Staff are usually rude considering people quit so often that it's literally always different people there. They close earlier than they're supposed to so that they can party. They constantly get orders wrong so never leave without checking your order. Food is usually either cold or lukewarm never hot. For whatever reason they do a shift change at like 4:00 which is really inconvenient. Often times will be understaffed because of constantly people quitting. I would not recommend as they are not a well-run restaurant.
- DSDevon SullivanOct 31, 20255.05 stars to their manager Barry. I had been accidentally given the wrong order and he was the first person to be there and make it right. 5 stars for his customer service. now if the rest of the employees could have a better attitude this wendys wouldn’t be so bad
- MJMadyson JohnsonOct 17, 20251.0Ordered my food through the mobile app got to the drive-through window was pulled up. Waited was there for about 20 minutes still no food backed up to the window and they had already cleared my order off the screen so my food was handed out to somebody else gave me half my order and had me pull up for additional few more minutes. Customer service was horrible.
- MPMaryAnñette Will PsychicMediumOct 3, 20253.0Food is hot when I get it, seems fresh. BE SURE TO CHECK YOUR BAG BEFORE LEAVING!!!ATTITUDES ON WORKERS ARE ABSOLUTELY CRAP AS WELL ON MULTIPLEEEEE OCCASIONS.
Frequently Asked Questions About Wendy's
Is Wilson & Firestone Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the Wendy's drive-thru at 3624 Firestone Rd, Jacksonville?
The drive-thru is open Monday to Friday from 7:00 AM to midnight, and on Saturday and Sunday from 8:00 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, the Wendy's at 3624 Firestone Rd serves breakfast with a variety of combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food for delivery from this location?
Yes, delivery is available where supported. Use the Wendy's app or order.wendys.com and enter your delivery address to check availability near you.
What payment options are accepted at Wendy's on Firestone Rd?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Wendy's at 3624 Firestone Rd for questions or feedback?
You can call them directly at (904) 265-0718 or visit the Wendy's Contact page online to reach Customer Care via Live Chat or email.
Does Wendy's offer a mobile app for ordering?
Yes, you can order via the Wendy's app available on the App Store or use their online order platform.
Where can I find the menu and nutrition information for this Wendy's?
Menu prices and nutrition information are available on Wendy's website or mobile app. You can view details and customize your order online.
What are some nearby places of interest around Wendy's at 3624 Firestone Rd?
Nearby you can find Dollar General, Dunkin' Donuts for coffee and snacks, Speedway gas station for fuel or convenience shopping, and Baptist Medical Center Downtown for healthcare.
How can nearby Dunkin' Donuts and Speedway benefit a Wendy's customer?
You can grab a coffee or donuts at Dunkin' Donuts before or after your meal at Wendy's, and Speedway provides a convenient place to refuel your vehicle during your visit.
Are there any community centers or parks near Wendy's where families can go after dining?
Yes, the Mary Lena Gibbs Community Center and Sweetwater Playground are nearby, offering recreational activities for families after enjoying a meal at Wendy's.