Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.1
1,261 reviews
5 stars
398
4 stars
187
3 stars
174
2 stars
105
1 star
397
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and long wait times.
Food Temperature
Many reviews mentioned receiving cold or lukewarm food, with some customers expressing dissatisfaction with the freshness of their meals.
Order Accuracy
Numerous customers experienced issues with incorrect orders, missing items, and items being out of stock.
Cleanliness
Several reviews highlighted unsanitary conditions, particularly in the dining area and restrooms.
Positive Experiences
A few customers praised specific employees for their excellent service, indicating that positive experiences do occur.
- SBStone BreitenbachNov 9, 20251.0Literally every single time I've gone there that they are out of their chocolate frosties which is annoying. Staff are usually rude considering people quit so often that it's literally always different people there. They close earlier than they're supposed to so that they can party. They constantly get orders wrong so never leave without checking your order. Food is usually either cold or lukewarm never hot. For whatever reason they do a shift change at like 4:00 which is really inconvenient. Often times will be understaffed because of constantly people quitting. I would not recommend as they are not a well-run restaurant.
- DSDevon SullivanOct 31, 20255.05 stars to their manager Barry. I had been accidentally given the wrong order and he was the first person to be there and make it right. 5 stars for his customer service. now if the rest of the employees could have a better attitude this wendys wouldn’t be so bad
- MJMadyson JohnsonOct 17, 20251.0Ordered my food through the mobile app got to the drive-through window was pulled up. Waited was there for about 20 minutes still no food backed up to the window and they had already cleared my order off the screen so my food was handed out to somebody else gave me half my order and had me pull up for additional few more minutes. Customer service was horrible.
- MMMaryAnñette Hill Psychic MediumOct 3, 20253.0Food is hot when I get it, seems fresh. BE SURE TO CHECK YOUR BAG BEFORE LEAVING!!!ATTITUDES ON WORKERS ARE ABSOLUTELY CRAP AS WELL ON MULTIPLEEEEE OCCASIONS.
- DBDennis BennettSep 27, 20252.0Ordered through the drive-thru and spent 15 minutes after paying waiting for my food
Frequently Asked Questions About Wendy's
Is Wilson & Firestone Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Jacksonville, FL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Jacksonville, FL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (904) 265-0718.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Wilson & Firestone Wendy’s serve breakfast?
Yes, this Wendy’s location in Jacksonville, FL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the Wendy's drive-thru at 3624 Firestone Rd, Jacksonville?
The drive-thru is open Monday to Friday from 7:00 AM to midnight, and on Saturday and Sunday from 8:00 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, the Wendy's at 3624 Firestone Rd serves breakfast with a variety of combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food for delivery from this location?
Yes, delivery is available where supported. Use the Wendy's app or order.wendys.com and enter your delivery address to check availability near you.
What payment options are accepted at Wendy's on Firestone Rd?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Wendy's at 3624 Firestone Rd for questions or feedback?
You can call them directly at (904) 265-0718 or visit the Wendy's Contact page online to reach Customer Care via Live Chat or email.
Does Wendy's offer a mobile app for ordering?
Yes, you can order via the Wendy's app available on the App Store or use their online order platform.
Where can I find the menu and nutrition information for this Wendy's?
Menu prices and nutrition information are available on Wendy's website or mobile app. You can view details and customize your order online.
What are some nearby places of interest around Wendy's at 3624 Firestone Rd?
Nearby you can find Dollar General, Dunkin' Donuts for coffee and snacks, Speedway gas station for fuel or convenience shopping, and Baptist Medical Center Downtown for healthcare.
How can nearby Dunkin' Donuts and Speedway benefit a Wendy's customer?
You can grab a coffee or donuts at Dunkin' Donuts before or after your meal at Wendy's, and Speedway provides a convenient place to refuel your vehicle during your visit.
Are there any community centers or parks near Wendy's where families can go after dining?
Yes, the Mary Lena Gibbs Community Center and Sweetwater Playground are nearby, offering recreational activities for families after enjoying a meal at Wendy's.