Brand Certified
Wendy's
3.1(1272 reviews)
Certified by Wendy's • Feb 22, 2026
Business Details
3624 Firestone Rd, Jacksonville, FL
32210, United States
Certified by Wendy's • Feb 22, 2026
(904) 265-0718
Certified by Wendy's • Feb 22, 2026
https://locations.wendys.com/united-states/fl/jacksonville/3624-firestone-rd
Certified by Wendy's • Feb 22, 2026
About
Certified by Wendy's • Feb 22, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Feb 22, 2026
Hours
Certified by Wendy's • Feb 22, 2026
Reviews
3.1
1,272 reviews
5 stars
406
4 stars
188
3 stars
176
2 stars
105
1 star
397
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.
Food Temperature
Many reviews mentioned that food was often served cold or lukewarm, with complaints about freshness.
Staff Attitude
Numerous customers noted that staff attitudes were unprofessional and unfriendly, impacting the overall dining experience.
Menu Availability
Customers expressed frustration over frequently unavailable menu items, including popular items like chocolate frosties.
Cleanliness Issues
Several reviews highlighted cleanliness problems, particularly in dining areas and restrooms.
- JHJoe 4c hairFeb 2, 20261.0The restaurant doesn’t even deserve 1 star. I was at the drive thru earlier nobody talked to me, mind you, i was the only one in line. I went to the window, the guy didn’t have his headset on, he was on his cellphone talking. I was at the window for over 10 minutes before he finally open the window and handed me the wrong other without even say a word to me. 2/2/26 around 10:55 pm-11:15 pm.
- RCRobert CalhounJan 27, 20265.0Always a quick bite
- MEMichael E.Jan 19, 20265.0Most loved location for me and my family, good is always hot and fresh. Employee's are like family honestly every Wendy's location in the area are excellent choices for fresh food served with a smile.
- NQNancy QuinonesNov 30, 20255.0Excellent!
- SBStone BreitenbachNov 9, 20251.0Literally every single time I've gone there that they are out of their chocolate frosties which is annoying. Staff are usually rude considering people quit so often that it's literally always different people there. They close earlier than they're supposed to so that they can party. They constantly get orders wrong so never leave without checking your order. Food is usually either cold or lukewarm never hot. For whatever reason they do a shift change at like 4:00 which is really inconvenient. Often times will be understaffed because of constantly people quitting. I would not recommend as they are not a well-run restaurant.
Frequently Asked Questions About Wendy's
Is Wilson & Firestone Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the Wendy's drive-thru at 3624 Firestone Rd, Jacksonville?
The drive-thru is open Monday to Friday from 7:00 AM to midnight, and on Saturday and Sunday from 8:00 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, the Wendy's at 3624 Firestone Rd serves breakfast with a variety of combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food for delivery from this location?
Yes, delivery is available where supported. Use the Wendy's app or order.wendys.com and enter your delivery address to check availability near you.
What payment options are accepted at Wendy's on Firestone Rd?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Wendy's at 3624 Firestone Rd for questions or feedback?
You can call them directly at (904) 265-0718 or visit the Wendy's Contact page online to reach Customer Care via Live Chat or email.
Does Wendy's offer a mobile app for ordering?
Yes, you can order via the Wendy's app available on the App Store or use their online order platform.
Where can I find the menu and nutrition information for this Wendy's?
Menu prices and nutrition information are available on Wendy's website or mobile app. You can view details and customize your order online.
What are some nearby places of interest around Wendy's at 3624 Firestone Rd?
Nearby you can find Dollar General, Dunkin' Donuts for coffee and snacks, Speedway gas station for fuel or convenience shopping, and Baptist Medical Center Downtown for healthcare.
How can nearby Dunkin' Donuts and Speedway benefit a Wendy's customer?
You can grab a coffee or donuts at Dunkin' Donuts before or after your meal at Wendy's, and Speedway provides a convenient place to refuel your vehicle during your visit.
Are there any community centers or parks near Wendy's where families can go after dining?
Yes, the Mary Lena Gibbs Community Center and Sweetwater Playground are nearby, offering recreational activities for families after enjoying a meal at Wendy's.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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