Business Details
About
Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.7
297 reviews
5 stars
148
4 stars
49
3 stars
20
2 stars
17
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with staff appearing unmotivated and unwelcoming, leading to a negative atmosphere.
Smoothie Quality
Several reviews highlighted issues with the quality and taste of smoothies, including bland flavors and incorrect ingredients.
Wait Times
Customers frequently complained about long wait times, both in-store and at the drive-thru, often feeling that service was slow and inefficient.
Food Quality
There were multiple reports of food being poorly prepared or not meeting expectations, with some items described as stale or improperly made.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as enjoying certain menu items.
- RMReginald McKinneyJan 4, 20261.0Customer service is terrible. The young lady working the drive-thru talked on her cell her entire encounter with me. She had to ask me to repeat myself several times due to her phone conversation.
- BDBIG DAWGJan 3, 20265.0Best banana smoothie. Young man at drive through was very respectable and use professional and courteous language I can't say that for a lot of fast food drive-throughs or they staff in this area.
- JMJuan MendozaDec 8, 20252.0Okay, I’ve been to three different Tropical Smoothie Cafes since moving to Jacksonville, and this has to be the worst one when it comes to atmosphere and customer service. Everyone here looks and acts like they just got out of bed and showed up because they had to, not because they want to. There’s this overall vibe of tiredness, zero energy, and nobody even tries to smile or acknowledge customers.
- AWAlexius WatkinsDec 8, 20251.0I had a terrible experience at this location. When I walked in, no one greeted me, which was surprising and unwelcoming. The staff that morning all seemed to have an attitude, but that wasn’t even the biggest issue. I ordered a Mango Monsoon smoothie that tasted like plain water—no flavor at all. It was so bad I had to throw it away. I also ordered my boyfriend a Mango Madness smoothie, and he said it tasted like melted flavor ice. I placed my order online, and even though two employees walked past me carrying items from my order, neither of them acknowledged me or let me know my food was ready. I’ve never had a bad experience at any Tropical Smoothie location in Jacksonville until now. I reported my experience to the company because I’m a frequent customer, but I will not be returning to this location again. I would strongly recommend avoiding this one—it’s truly terrible.
- AJAmille JacksonNov 9, 20255.0NATE IS AWESOME!! There was a time I was short and he helped me!! I came back and made it right. He was humble and kind and very respectful!! The whole crew was amazing! Ashley was busting her but making the smoothes I really enjoyed my experience they need a raise!!
Frequently Asked Questions About Tropical Smoothie Cafe
Does Tropical Smoothie Cafe accept reservations?
No, Tropical Smoothie Cafe does not accept reservations.
What are the opening hours of Tropical Smoothie Cafe?
Tropical Smoothie Cafe is open from 7:00 AM to 9:00 PM Monday to Friday, 8:00 AM to 9:00 PM on Saturdays, and 9:00 AM to 9:00 PM on Sundays.
What meals are served at Tropical Smoothie Cafe?
Tropical Smoothie Cafe serves breakfast, brunch, lunch, dinner, and late-night meals.
What types of food and beverages does Tropical Smoothie Cafe offer?
They offer fresh smoothies, wraps, flatbreads, bowls, desserts, and specialty beverages, including gluten-free, vegan, and healthy options such as acai bowls and salads.
Can I order food for delivery or pickup at Tropical Smoothie Cafe?
Yes, Tropical Smoothie Cafe offers in-store pickup, curbside pickup, and delivery including same-day delivery at participating locations.
Does Tropical Smoothie Cafe have a drive-through service?
Yes, Tropical Smoothie Cafe offers drive-through service with operating hours similar to dine-in hours.
What payment methods are accepted at Tropical Smoothie Cafe?
Tropical Smoothie Cafe accepts American Express, Android Pay, Apple Pay, cash, contactless payments, Discover, Mastercard, and Visa.
Are there any nearby automotive service shops to Tropical Smoothie Cafe?
Yes, nearby automotive-related places include AutoZone, Tires Plus, and Advance Auto Parts where customers can get vehicle parts and repairs.
What local dining options are near Tropical Smoothie Cafe for additional meal variety?
Nearby dining options include Captain D's for seafood, Taco Bell for Mexican fast food, Popeyes® Louisiana Kitchen for chicken, and Jackson De Seafood for fresh seafood.
Which nearby places can help customers find or visit Tropical Smoothie Cafe?
Customers can use Northside Lock & Key Shop and Northside Chiropractic Center as local landmarks to find Tropical Smoothie Cafe, located at 1290 Dunn Ave., Jacksonville, FL.