Tropical Smoothie Cafe

3.5
219 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
104 Bartram Oaks Walk, Jacksonville, FL
32259, United States

Hours

Reviews

3.5
219 reviews
5 stars
104
4 stars
30
3 stars
13
2 stars
17
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and unhelpful management.

Food Quality

Several reviews highlighted declining food quality, particularly regarding the freshness of ingredients and incorrect orders.

Order Issues

Numerous customers experienced problems with online orders, including incorrect items, inability to cancel orders, and lack of refunds.

Staffing Problems

Customers noted that the location appears understaffed, leading to slow service and overwhelmed employees.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and the overall quality of smoothies.
  • SY
    Sharon Yarbrough
    Nov 25, 2025
    1.0
    So I ordered this to go and normally I do not work on this side of town and the minute I found out that I had the wrong address in there. I called and changed it. They said okay they would update. still delivered it to the wrong medical office. They delivered it to the office next door. No straw for my smoothing and left it sitting on the floor. when I called to complain. I just get hung up on. I will not be ordering from here again as a delivery if I work on this side of town again
  • LP
    london pihl
    Aug 17, 2025
    5.0
    Aidan, the cashier, was so sweet and paid for my food and smoothie out of his own pocket because it declined.
  • JJ
    Jen
    Aug 5, 2025
    2.0
    Sad to say they have really gone downhill over the last few months at least. We used to come here all the time. The last several visits have been pretty disappointing. The most common thing we’ve noticed lately is the quality of their fruit, which is a pretty big deal for a smoothie place that needs fresh fruit for so many of their items. It seems like every time we go now they’re bordering on what we’d consider as rotten. Can’t tell you how many times we’ve gotten apples or bananas as our side only to throw them away because of their condition. And that’s just what we can see! I’m afraid to know what’s lurking in the kitchen out of public view. Maybe 3 weeks ago we were shot down when trying to order several items because they said the only stuff they had was no longer good and they were waiting on a delivery truck. I understand that things have a shelf life, which is why we’ve given them second, third, fourth, etc. chances - but this really seems to be a pattern now. I hope they improve soon.
  • DC
    Debrah Coury
    Sep 14, 2020
    5.0
    Yummmmmm.

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the dine-in hours for Tropical Smoothie Cafe?

The dine-in hours are Monday to Saturday from 7:00 AM to 9:00 PM, and Sunday from 8:00 AM to 9:00 PM.