Tropical Smoothie Cafe

4.3
739 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
5895 Roosevelt, Jacksonville, FL
32244, United States

Hours

Reviews

4.3
739 reviews
5 stars
467
4 stars
131
3 stars
57
2 stars
27
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some customers praised friendly and efficient staff, while others reported rude service and lack of acknowledgment.

Food Quality

While many customers enjoyed the smoothies and food, there were complaints about inconsistency in preparation and missing items in orders.

Cleanliness

Several reviews highlighted cleanliness issues, including unpleasant odors and flies, which negatively impacted the dining experience.

Pricing

Customers noted that prices are perceived as high, with some expressing dissatisfaction over the value for money.

Atmosphere

The atmosphere received mixed reviews, with some finding it bland and uninviting, while others appreciated the cleanliness and quick service.
  • JJ
    Jamiah Davis Jr
    Nov 17, 2025
    1.0
    I was extremely disappointed with the smoothie I received because it tasted disgusting and nothing like what I ordered.On top of that, the inside of the establishment looked noticeably dirty and poorly maintained. Seeing the floors, counters, in that condition made me question the overall cleanliness of the place. I hope these issues are addressed immediately, because this experience was unacceptable.
  • TZ
    Tyler Zimel
    Nov 7, 2025
    2.0
    I come sometimes as a customer, but my experience here the other night has me not only not wanting to come here myself, but telling other's as well... I also come here as a Doordasher, however I only Doordash in the late evenings/at night- so this location is always completely dead when I come. No one in the drive-thru, no one inside. So, being considerate of my own time, the quality of our shared customer's food, as well as the employees - I always drive up to the 100% empty drive-thru and kindly ask if it is ok if I use the drive-thru, or if I need to come inside. Most of the restaurants I visit, including this location on many occasions - understand that I am not causing issues regarding their delivery times and that I am simply trying to provide the highest quality service I can, in the most efficient way as possible... However, the other night, for the second time, Leonna(sp*) told me that DD must come inside... There's no one in the drive-thru, you've got four people working inside and the customer's order is sweating on your counter??? You can't walk to the window like the other employees at this location like a decent human being and do your job?!? I know I am a "Doordasher" and that essentially means "slave" in the current English language, but come on... THE QUALITY of the food is degrading rapidly- you know how quickly your smoothies turn into syrup.... You want to pay Doordash for this order when the customer complains? I know they dock you guys for that type of thing... If the policy at this location is to treat Doordashers as second class citizens - that's cool. If not, do something about Leona and your employee training... I was super nice and thoughtful - if they said "yea, but can you pull forward on the pad real quick to stop the SOS timer" I would have done so... Come on, we're all humans here...
  • GT
    Grace Thomason
    Oct 23, 2025
    5.0
    Super friendly and tasted great!
  • MC
    Maria Cook
    Oct 13, 2025
    5.0
    TROPICAL SMOOTHIE CAFE NEVER DISAPPOINTS, IF YOU KNOW YOU KNOW!❤️ALL LOVE
  • SH
    Samantha Hott
    Oct 12, 2025
    1.0
    Worst Tropical Smoothie in the area. We walked in and weren't acknowledged or honestly even looked at. The girl making food was actively texting out in the open WHILE making food. There were 4 employees and only 1 and a half of them were doing anything (the half is the girl texting while making food). There were two other customers present (a couple) and they looked quite irritated and when they received their food, they also aren't spoken to or acknowledged in any way. I stepped to the register and stood there for a solid 2 minutes, 120 seconds, while the girl ignored me. And so did everyone else. It was almost unbelievable. Something you'd see in a bad training video. We left without ordering, thank goodness. Will never ever attempt again. The store on Blanding in OP (266 Blanding Blvd) is WAY better and worth waiting until 2pm to eat lunch!!

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the dining hours at Tropical Smoothie Cafe?

Tropical Smoothie Cafe is open for dine-in from 7:00 AM to 9:00 PM Monday through Thursday, 7:00 AM to 10:00 PM on Friday and Saturday, and 9:00 AM to 9:00 PM on Sunday.