Taco Bell

3.6
1135 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 5875 New Kings Road in Jacksonville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
5875 New Kings Road, Jacksonville, FL
32209, United States

Hours

Reviews

3.6
1,135 reviews
5 stars
460
4 stars
224
3 stars
166
2 stars
84
1 star
201

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendliness and professionalism of staff, others reported poor service and rude behavior.

Order Accuracy

Many reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Food Quality

Food quality received varied feedback; while some customers enjoyed their meals, others complained about cold food, incorrect items, and health concerns.

Wait Times

Customers frequently mentioned long wait times, both in drive-thru and for in-store orders, impacting their overall experience.

Cleanliness

Cleanliness was a concern for some customers, particularly regarding restrooms, while others noted that the restaurant was generally clean.
  • SS
    Sage
    1 day ago
    5.0
    Katrina was exceptionally helpful and kind. They got my order out quick and for a great price. We need to appreciate the people serving us our food. They feed you and your families too. Lets be respectful to them. You go here because you are hungry and want to get the most from your purchase. We dont always want to cook and clean up. Tacobell will be there for you when you need them.
  • EE
    ELIZABETH ESPINOZA
    Nov 15, 2025
    2.0
    Good was fresh and good. Downfalls: we ordered/ paid on kiosk and the crew was not making peoples orders as they came in they seemed to be more concerned with the delivery orders (ie, door dash, Uber eats etc). Customers were piling in and only 1 kiosk was working so others either waited to to be next for kiosk or waited at the front to get their orders taken by someone. The attentiveness was not there at all... no associates bothered to acknowledge the customers wanting to get their orders placed! Lobby was dirty nothing really stocked with sauces and napkins, drink area a sticky mess, no ice had to wait to have someone get everyone ice from drive thru. Took approximately 22 minutes just to get my our food which they forgot the cinna bites. Lady said "i know we put it in there" turns to the guy in back and he said no he didn't cause they just got done and told the lady I told you it still had another minute before they were gonna be ready. So I thanked the gentleman after him apologizing for her sneer attitude. Like I said the lobby was a mess... we had to wipe down our table and sitting area ourselves. Bad experience but good was good.
  • FR
    Frederick Rutledge
    Oct 26, 2025
    5.0
    Decent human beings 💪
  • SS
    sharonda hilliard (Sunshine)
    Oct 11, 2025
    5.0
    Love it
  • RS
    Reginald Strong
    Sep 25, 2025
    5.0
    The entire crew of ladies were hustling. They reapeted the customers order back to them verbatim, all the acknowledging and being courteous and welcoming to everyone that stepped into the lobby. Awesome Job ladies, please keep up the good work!

Frequently Asked Questions About Taco Bell

What are the operating hours for the drive-through at Taco Bell on New Kings Road?

The drive-through is open daily from 7:00 AM to 1:00 AM.

Where is this Taco Bell location situated?

It is located at 5875 New Kings Road, Jacksonville, FL 32209, USA.