Taco Bell

3.6
1142 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 5875 New Kings Road in Jacksonville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
5875 New Kings Road, Jacksonville, FL
32209, United States

Hours

Reviews

3.6
1,142 reviews
5 stars
463
4 stars
223
3 stars
165
2 stars
86
1 star
205

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for being friendly and efficient, while others, including management, are criticized for rudeness and unprofessional behavior.

Order Accuracy

Frequent complaints about incorrect orders, with customers reporting missing items or wrong food being served.

Cleanliness

Concerns about cleanliness in the restaurant, particularly in the bathrooms and dining area, with reports of unsanitary conditions.

Speed of Service

Inconsistent service speed; some customers experienced long wait times, while others noted quick service.

Food Quality

Food quality is variable; while some customers enjoyed fresh and hot meals, others reported cold or poorly prepared food.
  • AB
    Aakash Bakshi
    1 day ago
    1.0
    Took 35 mins for a drive through order, rude staff, food tasted awful. Stay away from here
  • KH
    Karseim Hanshaw
    6 days ago
    1.0
    Its sad everytime i order food and scan my receipt its says someone use it already how i want my point asap this happen more than 10x there ..i need my points or my money back asap tried of the taking from.you gutys u never earned that i did
  • BB
    beautywithin12
    Dec 29, 2025
    2.0
    Just need to slow down and listen to the customer, and pay attention to what you do. I paid for extra sauce and didn't get it. I came inside. Now that's really bad 👎. It wasn't busy either
  • EV
    Epic life Motivation (VT)
    Dec 29, 2025
    1.0
    The employees are generally excellent; however, the manager, Chantavia Felton, exhibits rude and unprofessional behavior. During a recent interaction regarding an issue, she interrupted my statement, became verbally and physically aggressive, and asserted her experience of 17 years in the field. I informed her that her actions were unacceptable and unprofessional, and I intend to file a formal complaint.
  • MP
    Michelle Phelps
    Dec 11, 2025
    2.0
    Today I visit the restaurant I normally don't come this early I stop due to the cashier at the drive thru always has an attitude and at first I thought maybe she had a bad day so I gave her grace but it seem she always has an attitude no matter how nice or polite I be she always has an attitude. 12-11-2025 at 10:00 am

Frequently Asked Questions About Taco Bell

What are the operating hours for the drive-through at Taco Bell on New Kings Road?

The drive-through is open daily from 7:00 AM to 1:00 AM.

Where is this Taco Bell location situated?

It is located at 5875 New Kings Road, Jacksonville, FL 32209, USA.