Taco Bell

3.7
983 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 11270 Old St Augustine Rd in Jacksonville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
11270 Old St Augustine Rd, Jacksonville, FL
32257, United States

Hours

Reviews

3.7
983 reviews
5 stars
426
4 stars
216
3 stars
137
2 stars
64
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates inconsistent customer service, with some staff being friendly and efficient while others are reported as rude and unprofessional.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food types, leading to frustration.

Cleanliness

Concerns were raised about cleanliness, particularly regarding the bathrooms and overall restaurant hygiene.

Food Quality

While some customers praised the food quality, others reported issues such as skimpy portions and incorrect items.

Speed of Service

Service speed varied, with some customers noting quick drive-thru experiences while others reported long waits and slow service inside.
  • SB
    Sarah Biegger
    Oct 12, 2025
    1.0
    I have always loved this Taco Bell, especially the afternoon staff, but tonight I had an experience that was so frustrating I cried over it. I have a red meat allergy, I am allergic to red meat to the point of hospitalization. I ordered a cheesy bean and rice burrito and a black bean Crunchwrap, they made it and rang it up completely wrong and all of it had red meat in it and I took a bite without realizing. Upon calling them and trying to tell them how serious it was, the man who answered told me I should tell them I have an allergy and they would be more careful. I’m not ordering something that has red meat in it normally, I shouldn’t have to tell you I have an allergy for you to do your job with some care. Again, the morning and afternoon staff is wonderful but the night staff does not care. I didn’t want it remade, I didn’t want compensation, I just wanted them to realize their mistake and how serious it was and I was given attitude and no worry in return. Will never be returning to this location out of principle alone.
  • CT
    charles thurston
    Oct 12, 2025
    2.0
    im not sure how hard it must be to not put tomatoes on food when i ask not to , this isn't the first time and i absolutely guarantee it wont be the last lol , i can live with it ya know , i still eat it but i just simply prefer no tomatoes , i guess working at taco bell must be the hardest , because i am yet to not get tomatoes on my food😂 but its not only this taco bell is whats sad , so bad employee selection i assume ):
  • CK
    Christopher Keuthan
    Oct 11, 2025
    5.0
    This Taco Bell is pretty consistently good! I’d definitely recommend this location😻
  • MC
    Mr. C
    Oct 4, 2025
    5.0
    Still and always....a great staple for late night food!
  • JJ
    Jay Jay
    Sep 19, 2025
    1.0
    Rude and unprofessional wouldn't even take my order told me to go to the kiosk first and last time I go to this one

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell on Old St Augustine Rd in Jacksonville?

The drive-through is open from 9:00 AM to 3:00 AM Monday through Wednesday and Sunday, and until 4:00 AM from Thursday to Saturday.

Can I order Taco Bell food online or via a mobile app?

Yes, you can order ahead online or on the mobile app for pick up or delivery.