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Subway

3.5
(212 reviews)

Business Details

(904) 683-7600
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Jacksonville Subway® Restaurant at 8767 Old Kings Road S brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
8767 Old Kings Road S, Jacksonville, FL
32217, United States

Hours

Reviews

3.5
212 reviews
5 stars
100
4 stars
27
3 stars
17
2 stars
11
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and attentive, while others reported rudeness and unprofessional behavior.

Cleanliness

Inconsistent cleanliness reported; some customers noted a clean environment, while others described dirty conditions and unsanitary practices.

Order Accuracy

Frequent complaints about order accuracy, with many customers receiving incorrect items or missing ingredients.

Staffing Issues

Many reviews highlighted understaffing, leading to long wait times and poor service during busy hours.

Food Quality

Varied feedback on food quality; some enjoyed fresh ingredients and well-made sandwiches, while others reported stale bread and poor ingredient quality.
  • JJ
    Justin
    Jan 10, 2026
    5.0
    I wasn't expecting the best customer service that I've ever had from a fastfood place, but the gentleman who took care of me was extremely professional and polite. He made sure I walked out with everything I wanted. I'll definitely come back to this location. Thank you for making sure I was taken care of.
  • BR
    Brandon Romero
    Jan 10, 2026
    5.0
    Nice place chill vibes place is clean and a wonderful guy that makes sure everyone is taken care of and pretty chill aura
  • YM
    Yang Ming
    Jan 10, 2026
    5.0
    Its weird but cool at the same time me and this man met again it’s pretty funny I seen him at Mayport but I had to be busy coming old kings .. but he is always doing a good job at making his sandwiches and having a good aura god bless him
  • DC
    Daniel Coffey
    Jan 10, 2026
    1.0
    Horribly managed, most times there is one employee working. Terrible for the employee and the customer.
  • IM
    Ian Mendez
    Dec 26, 2025
    1.0
    Kinda of hard to rate the food, service, and atmosphere when the shop is closed 2 hours before posted closing time on a Friday. Jersey Mikes it is then.

Brand Certified Facts from Subway

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Certified February 22, 2026Yext Knowledge Graph
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