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Subway

4.0
(283 reviews)

Business Details

(904) 766-0218
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Jacksonville Subway® Restaurant at 9901 New Kings Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
9901 New Kings Rd, Jacksonville, FL
32219, United States

Hours

Reviews

4.0
283 reviews
5 stars
160
4 stars
46
3 stars
33
2 stars
16
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and attentive, others are reported as rude and unprofessional.

Food Quality

The quality of food is inconsistent, with some customers enjoying fresh and well-made sandwiches, while others complain about stale bread and missing ingredients.

Cleanliness

The restaurant is generally noted for being clean, although some reviews mention areas needing improvement.

Order Issues

Several customers experienced problems with their orders, including incorrect items, cancellations, and lack of available ingredients.
  • SS
    Shaxx
    Jan 16, 2026
    1.0
    I want to start with saying the young man helping me was nice and apologizing, but the lady with purple hair was actually awful to be around. I did an online order for 3 sandwichs and one had a bunch of extra stuff on there like the order wasn't even read. When I went in with the food and receipt she obviously tried her best not to look or help me. When the young man asked her why she didn't make it right she gave us aditude about "how she wouldn't do that". I should have known that my food would be wrong when she couldn't pronounce or read my name on the bag for pick up. For future reference, hire people that can read and at the very least apologize for messing the simple order up.
  • BB
    beautywithin12
    Dec 29, 2025
    5.0
    So glad 😊 they have workers who are nice and happy to be at work.
  • TC
    Tammy Crosby
    Dec 5, 2025
    5.0
    Good service good food.
  • RJ
    Richard Jones
    Sep 13, 2025
    5.0
    Not bad
  • QR
    Queenbii Richardson
    Sep 13, 2025
    2.0
    Though I'm glad we have a some what health option available in the neighborhood. I was highly disappointed the last time i visited. I asked the guy if the bread was fresh and he assured me it was but when I got home to eat it the bread had to be a could days old. Subway used to make there bread daily but I'm not sure what's happening now.

Frequently Asked Questions About Subway

What are the operating hours of Subway at 9901 New Kings Rd, Jacksonville?

Subway at 9901 New Kings Rd is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sunday from 9:00 AM to 9:00 PM.

Does this Subway location offer catering services?

Yes, this Subway offers catering services to meet your group meal needs.

Brand Certified Facts from Subway

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Certified February 22, 2026Yext Knowledge Graph
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