Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Jacksonville Subway® Restaurant at 6132-4 Merrill Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Many customers reported unprofessional and rude behavior from staff, leading to negative experiences.
Food Quality
Numerous reviews mentioned issues with food quality, including stale bread, incorrect orders, and lack of fresh ingredients.
Cleanliness
Several customers expressed concerns about the cleanliness of the restaurant, citing unsanitary conditions and dirty facilities.
Order Fulfillment
Frequent complaints about online orders being incorrect or not ready on time, causing frustration among customers.
Staffing Issues
Many reviews highlighted a lack of staff during busy hours, resulting in slow service and long wait times.
AM
Ashlee Maxfield
5 days ago
1.0
Ordered food here online with my gift card, get to the store and it is closed. I have been trying to come back to the store to resolve the issue and everytime it is closed. Even with hours posted, they open i guess when they want. So they took my money and haven't got my food. Very disappointing
HC
Hayley Chapman
Oct 31, 2025
1.0
The staff at this location is completely unprofessional. When we picked up our order, the staff behind the counter were dressed in plain clothes and didn’t even seem like they worked there. They had their families sitting in the restaurant and their children running back behind the counter. I ordered at 12:50 and was given a quote time of 1:05 pm. We arrived at 1:10 pm and they said the meatballs weren’t hot and did we want something else. Instead of just microwaving them, they gave us cold meatballs. The other sub was an entire mess and coated in sauce on the top. You wouldn’t be able to even tell the staff from customers had they not been behind the counter. This restaurant needs some serious looking in to as it is a health code violation to have children or untrained workers handling food.
BB
Brittany
Jul 28, 2025
1.0
Paid almost 20 bucks for a Philly for them to sprinkle enough meat for maybe a 6 inch on a foot long and call it a day. Waste of my hard earned money and honestly disrespectful.
RM
Russell McBride
Jul 11, 2022
1.0
I went in to order and there was a woman ahead of me for a big order. He was just putting the last ingredients on the sandwich. The employee, Jeremy, was just trudging along with no urgency. He actually at one point walked to the back for about 2 minutes and came back with nothing in his hands. (Me originally thinking that he was getting replacement goods for the front counter) the line was about 5 people deep and another young woman walked in and asked if her mobile order was ready. He rudely responded and said that the mobile order was not here and you need to go. She tried ask where it could’ve gone and he responded with another place and then said bye and stopped talking to her. When I finally had my sandwich made he went to the register and typed with the gloves he used to make the sandwich and then left to go back and make the next persons sandwich WITH THE SAME GLOVES HE USED TO TOUCH THE DIRTY SCREEN. That is very unhealthy and unsanitary. After he set up the payment for the card he left to help others and did not say anything else to me.
All in all it took 25 min for me to get my sandwich, and Jeremy was the only worker and was moving like molasses. So if you go in and there’s a line of more than 2 l, just know you’ll be waiting for quite some time if he’s working
What types of meals does the Subway at 6132-4 Merrill Rd serve?
Subway serves breakfast, lunch, and dinner meals daily.
What are the daily operating hours for this Subway location?
This Subway is open every day from 9:00 AM to 9:00 PM.
Does this Subway location offer delivery or curbside pickup services?
Yes, customers can choose from curbside pickup or delivery services for added convenience.
Can I dine inside the Subway restaurant at Lake Lucina Shopping Center?
Yes, this Subway location serves dine-in customers in addition to take-out and delivery.
Is there a drive-through service available at this Subway?
No, this Subway does not have a drive-through service available.
Where is this Subway restaurant located?
It is located at 6132-4 Merrill Rd, Duval, Jacksonville, FL 32277, inside the Lake Lucina Shopping Center.
Does this Subway offer catering options?
Yes, this Subway provides catering services to accommodate various events and gatherings.
What other dining options are available near this Subway?
Nearby dining options include Noble Italian & American Restaurant, Papa John's Pizza, Crazy Kitchen, and Pizza Hut, offering a range of cuisines from Italian to Asian fusion and pizza.
Are there convenient stores or pharmacies near the Subway for quick errands?
Yes, customers can visit Family Dollar for groceries and Benzer Pharmacy for health needs, both located near the Subway.
What nearby attractions can I explore before or after visiting the Subway?
Local spots such as Scoreboard Sports Bar & Grill and Jaxscoreboard provide great places to relax and enjoy a drink, while nearby beauty and grooming shops like Flipmode Barbershop and Nails Today offer personal care services.