Subway

3.5
226 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Jacksonville Subway® Restaurant at 6132-4 Merrill Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
6132-4 Merrill Rd, Jacksonville, FL
32277, United States

Hours

Reviews

3.5
226 reviews
5 stars
111
4 stars
23
3 stars
20
2 stars
9
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported unprofessional and rude behavior from staff, leading to negative experiences.

Food Quality

Numerous reviews mentioned issues with food quality, including stale bread, incorrect orders, and lack of fresh ingredients.

Cleanliness

Several customers expressed concerns about the cleanliness of the restaurant, citing unsanitary conditions and dirty facilities.

Order Fulfillment

Frequent complaints about online orders being incorrect or not ready on time, causing frustration among customers.

Staffing Issues

Many reviews highlighted a lack of staff during busy hours, resulting in slow service and long wait times.
  • AM
    Ashlee Maxfield
    5 days ago
    1.0
    Ordered food here online with my gift card, get to the store and it is closed. I have been trying to come back to the store to resolve the issue and everytime it is closed. Even with hours posted, they open i guess when they want. So they took my money and haven't got my food. Very disappointing
  • HC
    Hayley Chapman
    Oct 31, 2025
    1.0
    The staff at this location is completely unprofessional. When we picked up our order, the staff behind the counter were dressed in plain clothes and didn’t even seem like they worked there. They had their families sitting in the restaurant and their children running back behind the counter. I ordered at 12:50 and was given a quote time of 1:05 pm. We arrived at 1:10 pm and they said the meatballs weren’t hot and did we want something else. Instead of just microwaving them, they gave us cold meatballs. The other sub was an entire mess and coated in sauce on the top. You wouldn’t be able to even tell the staff from customers had they not been behind the counter. This restaurant needs some serious looking in to as it is a health code violation to have children or untrained workers handling food.
  • BB
    Brittany
    Jul 28, 2025
    1.0
    Paid almost 20 bucks for a Philly for them to sprinkle enough meat for maybe a 6 inch on a foot long and call it a day. Waste of my hard earned money and honestly disrespectful.
  • RM
    Russell McBride
    Jul 11, 2022
    1.0
    I went in to order and there was a woman ahead of me for a big order. He was just putting the last ingredients on the sandwich. The employee, Jeremy, was just trudging along with no urgency. He actually at one point walked to the back for about 2 minutes and came back with nothing in his hands. (Me originally thinking that he was getting replacement goods for the front counter) the line was about 5 people deep and another young woman walked in and asked if her mobile order was ready. He rudely responded and said that the mobile order was not here and you need to go. She tried ask where it could’ve gone and he responded with another place and then said bye and stopped talking to her. When I finally had my sandwich made he went to the register and typed with the gloves he used to make the sandwich and then left to go back and make the next persons sandwich WITH THE SAME GLOVES HE USED TO TOUCH THE DIRTY SCREEN. That is very unhealthy and unsanitary. After he set up the payment for the card he left to help others and did not say anything else to me. All in all it took 25 min for me to get my sandwich, and Jeremy was the only worker and was moving like molasses. So if you go in and there’s a line of more than 2 l, just know you’ll be waiting for quite some time if he’s working

Frequently Asked Questions About Subway

What types of meals does the Subway at 6132-4 Merrill Rd serve?

Subway serves breakfast, lunch, and dinner meals daily.

What are the daily operating hours for this Subway location?

This Subway is open every day from 9:00 AM to 9:00 PM.