Subway

4.2
301 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Jacksonville Subway® Restaurant at 12400 Yellow Bluff Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
12400 Yellow Bluff Road, Jacksonville, FL
32226, United States

Hours

Reviews

4.2
301 reviews
5 stars
174
4 stars
68
3 stars
25
2 stars
13
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being friendly and helpful, others were reported as rude and unprofessional.

Food Quality

Food quality is inconsistent; while many customers enjoyed fresh and tasty sandwiches, there were complaints about stale ingredients and incorrect orders.

Cleanliness

The cleanliness of the restaurant is generally praised, but there are reports of unsanitary conditions and issues with food safety.

Staffing Issues

Several reviews mention understaffing leading to long wait times and poor service during busy hours.
  • AB
    Ace The Baller
    Dec 30, 2025
    5.0
    I was greeted by a gentleman who shares my name and he was the nicest young man I’ve met in the fast food industry in a long time! He was very personable and polite! He was able to work and carry a conversation at the same time (which I don’t see very often)
  • NP
    Nirav Patel
    Nov 25, 2025
    1.0
    Very bad service. All the subs were not numbered to know which one is which. When we called and asked how to know which sub is which and they said you have to open each one and check it. They were just very rude and unprofessional. Despite adding a TIP for a mobile order. HIGHLY NOT RECOMMENDED.
  • EG
    Elizabeth Goodin
    Nov 9, 2025
    2.0
    I placed a mobile order for pickup and it took 30 min to get my food. I was told that in person orders a priority and they get their food first even though I was there in person waiting for mine and people had come in after me. Then I had to get an alternative bread to what I had ordered because they were out and what they gave me was stale. I asked for extra sauces and got little to none. I order from here frequently and the last few times I have it has not been a great experience all being similar to this one unfortunately.
  • KB
    Khalid Bahrami
    Sep 30, 2025
    5.0
    Awesome customer service, nice employee
  • JD
    Joshua Dunlap
    Sep 26, 2025
    1.0
    I had one of the worst experiences I’ve ever had at a Subway location. My wife and I stopped in for lunch on my birthday. While my sandwich was being prepared, I clearly saw a pepper fall onto it. When I pointed it out, the employee argued with me and then tried to cover it with more lettuce instead of simply remaking the sandwich. After leaving, I confirmed the pepper was still there and had to remove it myself. When I attempted to address this calmly, the assistant manager stepped in and immediately became hostile. As we were leaving, the employee muttered “wow” while staring at the manager. My wife also witnessed the assistant manager roll her eyes at her request for cheese, and then make a rude remark to the employee about “that other damn sandwich.” I understand mistakes happen in food prep, but what makes this completely unacceptable is the way the staff handled it: arguing, dismissing my concern, attempting to cover it up, and showing open hostility toward customers. This was extremely unprofessional and left us both very uncomfortable. If you think a customer would go out of their way to make a story like this, there's a simple solution. Check the cameras you spent thousands on installing. Time on incident was 12:49PM 9/25/25 I will not be returning to this location, and I encourage management to take a serious look at how this staff treats guests.

Frequently Asked Questions About Subway

Where is the Jacksonville Subway® Restaurant located?

The Subway restaurant is located at 12400 Yellow Bluff Road, Suite 206, Jacksonville, FL 32226.

What are the operating hours of this Subway location?

This Subway is open Monday to Friday from 7:00 AM to 11:00 PM, Saturday from 8:00 AM to 11:00 PM, and Sunday from 9:00 AM to 9:00 PM.