Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Jacksonville Subway® Restaurant at 5123-3 Timuquana Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Feedback on customer service is mixed; some employees are praised for their friendliness and efficiency, while others are criticized for rudeness and poor communication.
Food Quality
Many customers reported issues with food quality, including stale bread and incorrect orders, while some praised the freshness and taste of their sandwiches.
Cleanliness
The cleanliness of the store is inconsistent; some reviews highlight a clean environment, while others mention unsanitary conditions and dirty tables.
Operational Issues
Customers frequently noted problems with the store's operations, including being closed during posted hours, unavailability of menu items, and issues with online orders.
TB
Therisa Baker
Feb 14, 2026
3.0
The Bread was not fresh. I only ordered a 6 inch. Thank goodness. And I had a coupon for 499. If I purchased a drink, I ended up eating the stuff out of the inside. And throwing away the bread. I do not recommend this particular Subway. I have eaten it much, much better subways, fresher bread.
TD
Tom Drakos
Nov 4, 2025
1.0
When ordering the buy one get the other for one dollar they use stale hard day old bread and even after contacting them about the nasty food they do nothing, not even an apology. I guess they have plenty of money and don’t care about losing customers. Stay away from this location unless you want a sandwich you can’t chew.
RR
Robbie
Oct 20, 2025
1.0
Subway's app doesn't work. This store doesn't participate in BOGO deals... There's a reason why this subway is always closed and dead.
KF
Key Flonury
Sep 28, 2025
1.0
I had an absolutely terrible experience at this location—the first bad one I’ve ever had here. Upon entering, I asked the owner if the “Buy One Footlong, Get One for $1” deal was valid in-store. He told me it might work online but definitely not in the store. So, I placed my order online to use the deal, and while my order went through, the owner hadn’t even started on it after I’d been waiting inside for about 15 minutes.
Then, another customer walks in, and the owner immediately starts making their order before mine. When he finally got around to my sandwiches, he made them completely wrong—both needed extra mayo, but he put all the toppings down first, then slathered condiments on top, insisting he had to follow the sequence on the ticket. Newsflash: traditional sandwich etiquette means condiments go under the toppings, not drowned on top. When I politely pointed this out, he argued with me, the paying customer, over how I wanted my sandwich made.
If this is the standard at this Subway, count me out—I won’t be coming back to any of their locations.