Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Jacksonville Subway® Restaurant at 5351 Normandy Blvd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.9
794 reviews
5 stars
381
4 stars
192
3 stars
95
2 stars
27
1 star
99
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty floors and food areas, leading to a negative perception of the store's hygiene.
Customer Service
Feedback on customer service was mixed; while some praised friendly and helpful staff, many others reported rudeness, unprofessional behavior, and lack of accountability.
Food Quality
Several reviews highlighted issues with food quality, including stale bread, poorly made sandwiches, and missing ingredients, resulting in dissatisfaction.
Management Issues
Customers expressed concerns about poor management practices, including unprofessional employee behavior and inadequate handling of customer complaints.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, noting good service and enjoyable food, indicating that there are capable staff members at this location.
- JWJa'Ryah WesleyNov 15, 20251.0I ordered 2 6 inches that wasn’t even a full 6inch for $20 that’s the first thing 2, my sandwich was soaked in dressing, I had to remind the employee to put bacon on my chicken bacon ranch and there’s onions on my sandwich when I didn’t ask for it. And when I tried to call the phone doesn’t work This store needs to be closed entirely I wasted a whole sandwich.
- JCJacob ChisholmNov 11, 20255.0I brought my family here to eat lunch and I have not seen such pleasant service my kids where a little on the loud side (special needs) I kept telling them to calm down and be quite and it warmed my heart when Patricia and Sharon said there fine there kids they are not hurting anyone it was very comforting when they spoke to our children and brought them there food the kids talked about this for the whole day thank you lady's your both great never let anyone steal your shine
- KDKorinne DioguardiNov 11, 20255.0I was having a very bad day and stop at this Subway to get a bite to eat. The service I received blew me out of the water. The manager was very welcome and patient with me. I recommend if you want fast friendly service stop here the 2 women that work the day shift are great. ILL DEFINITELY BE GOING BACK .......
- ASA SmithNov 4, 20255.0The 2 ladies up front that had been working since the morning shift were an absolute pleasure. They made my family's sandwiches to perfection. Their supervisor was a peach, too. I'm new to Jax, and this is my favorite Subway. 10 outta 10.👍
- BHBrandon HicksNov 3, 20251.0I normally don’t leave reviews, but this Subway at 5351 Normandy Blvd (Store #668) is one of the most unprofessional and unsanitary locations I’ve ever seen. The building is extremely dirty, and the overall environment feels neglected. You can tell cleanliness and basic maintenance aren’t priorities here — the floors, counters, and food areas are often messy and poorly managed. Management is also very unprofessional and handles issues with employees and customers in a way that feels dishonest and careless. There’s no accountability or respect, and it shows in how the store is run. Even the cameras don’t work, which says a lot about how little oversight there is. On a positive note, this location does show compassion by welcoming and feeding homeless individuals who come in. That’s a kind thing to do, and they deserve credit for that. But despite that generosity, the store’s overall condition and management problems still make it an unpleasant and unprofessional environment. I would not recommend this location to anyone until corporate steps in and makes serious changes. Subway can do better than this.
Frequently Asked Questions About Subway
Where is the Subway restaurant located?
It is located at 5351 Normandy Blvd, Duval, Jacksonville, FL 32205, US.
What are the operating hours of this Subway location?
The Subway is open daily from 9:00 AM to 10:00 PM.
Does this Subway offer delivery services?
Yes, this Subway location offers delivery service.
Can I dine in at this Subway restaurant?
Yes, this Subway location serves dine-in customers.
Does Subway provide catering services?
Yes, catering services are available at this Subway location.
What meals are served at this Subway?
This Subway serves breakfast, lunch, and dinner.
How can I view the menu or place an order online?
You can view the menu and order online at https://subway.com/en-us/restaurant/668-0/menu/
What nearby places can I visit before or after dining at Subway on Normandy Blvd?
Nearby places include Primo Sigaro tobacco shop, Sherwin-Williams hardware store, and New Look Hair Braiding beauty salon, offering options for shopping and services close to your Subway visit.
Are there any pet care facilities near this Subway location?
Yes, Gopal Animal Hospital is nearby if you need veterinary services before or after your meal at Subway.
Is there a thrift store near the Subway on Normandy Blvd?
Yes, The City Rescue Mission - City Rescue Mission Thrift Store and City Rescue Mission Thrift Store are nearby for shopping needs.