Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Jacksonville Subway® Restaurant at 11043 Crystal Springs Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.7
207 reviews
5 stars
97
4 stars
38
3 stars
19
2 stars
15
1 star
38
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and slow response times.
Food Quality
Mixed reviews on food quality; some enjoyed their meals while others complained about freshness and preparation.
Cleanliness Issues
Several reviews highlighted concerns about cleanliness and food handling practices, including improper glove use.
Management Concerns
Negative feedback regarding management style, with reports of unprofessional behavior and lack of support for staff.
Inconsistent Experience
Customers noted a wide variance in their experiences, with some praising the service while others vowed not to return.
- DSDeep SahooNov 8, 20255.0I had an outstanding experience today at Subway thanks to Katie! From the moment I walked in, she greeted with a warm smile and genuine kindness. She went above and beyond to make sure everything about my order was perfect — double-checking ingredients, offering great suggestions, and preparing everything with care and attention to detail. It’s rare to meet someone who takes that much pride in their work and truly cares about giving customers the best possible experience. Katie turned a simple sandwich stop into a bright spot in my day. Subway is lucky to have someone like her on the team!
- JHJeff HollandOct 31, 20251.0The service was incredible, the manager allow me to use an out-of-date coupon. Thank you very much to her. The food on the other hand was miserable. The bread was hard, and I'm not sure what was wrong with the meat but it just didn't smell right or taste right. I do believe this is the last time we will be ordering from your establishment.
- PFPayge FrazierSep 22, 20251.0They didn't know how to make anything on their menu except The Boss out of the 4 sandwiches we ordered. We wanted The Pickleball, The Outlaw, The Boss, and The Turkey Cali Club. They charged my Mum an extra $5 for her "added bacon and avocado." They no longer had the button for Turkey Cali Club, but that's crazy when I had to tell them how to make something. I won't be going back.
- MBMichael BowenNov 15, 20241.0Why is this Subway closed almost 90 minutes before they're actually closing time I went there at 8:30 tonight and lights off and door is locked why apparently they didn't want to make some money tonight whatever I went to Publix instead
- BLB. Starr LyonOct 16, 20225.0My family eats here at least once per week. Often we use Uber Eats. Tonight Uber and their driver completed messed up my order. Uber Eats customer support sucks! They wouldn't give me a refund! I went to Subway to reorder our food... told them what happened and they hooked me up! Thank you to the team working tonight for the assist!
Frequently Asked Questions About Subway
What are the operating hours of Subway at 11043 Crystal Springs Road?
Subway is open Monday to Saturday from 8:00 AM to 10:00 PM and Sunday from 9:00 AM to 9:00 PM.
Does this Subway location offer pickup and delivery services?
Yes, this Subway offers in-store pickup, curbside pickup, and delivery services.
Can I dine in at the Subway located in Crystal Springs Plaza?
Yes, this Subway serves dine-in customers.
Is catering available at this Subway restaurant?
Yes, catering services are available at this Subway location.
What meals are served at Subway on Crystal Springs Road?
Subway serves breakfast, lunch, and dinner.
How can I order food from Subway at 11043 Crystal Springs Road?
You can order quickly and easily via their app or online, opt for delivery, pick up curbside, or dine in.
Where is Subway located within Jacksonville, FL?
Subway is located at 11043 Crystal Springs Road, Unit 34, in the Crystal Springs Plaza, Duval area of Jacksonville, FL 32221.
Are there other dining options near Subway at Crystal Springs Plaza?
Yes, nearby dining options include Hokkaido Japanese Restaurant Chaffee Road for sushi and Japanese cuisine, Mr Chubbys Wings for American and chicken dishes, and Perard's Pizza Inc for pizza.
What nearby services can customers access in the Crystal Springs Plaza area?
Customers can also visit Metro by T-Mobile for mobile phones, Double Cuts Barber Shop for grooming, Winn-Dixie for grocery shopping, and Caliya Salon & Spa for beauty treatments.
Are there convenient financial services near Subway at Crystal Springs Road?
Yes, nearby financial services include Western Union for money transfers, CoinFlip Bitcoin ATM, VyStar ATM, and Coinme ATM services.