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Subway

3.7
(213 reviews)

Business Details

(904) 378-1892
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Jacksonville Subway® Restaurant at 11043 Crystal Springs Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
11043 Crystal Springs Road, Jacksonville, FL
32221, United States

Hours

Reviews

3.7
213 reviews
5 stars
99
4 stars
39
3 stars
19
2 stars
15
1 star
41

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others noted rudeness and slow service.

Food Preparation

Multiple reviews highlighted issues with food preparation, including incorrect orders, lack of ingredients, and unsanitary practices.

Cleanliness

Several customers expressed concerns about cleanliness, particularly regarding food handling and the overall hygiene of the establishment.

Management Issues

Feedback indicated problems with management, including poor employee treatment and lack of effective oversight during busy times.

Customer Experience

While some customers had positive experiences, many expressed frustration with long wait times and poor service, leading to a negative overall impression.
  • CS
    Cynthia Stallings
    Feb 15, 2026
    1.0
    The place was clean. Some of the workers are friendly and welcoming and some aren't. The food TERRIBLE. I don't know why I always give them the benefit of doubt but they always disappoint me. Bread is never fresh and it's like they don't want to fix your sandwich the way you want it. They give attitude, kinda rush you (not all workers) and barely put enough ingredients over your sandwich and I always get a footlong. I wouldn't recommend anyone to go to this location I know I won't be going back.
  • DH
    Dezerea Harmon
    Feb 13, 2026
    1.0
    There were 3 ladies working when I went in and I ordered a drink with my friend and I tried getting the key and they all got rude and mean mugging me then started questioning my friend if that drink he ordered was for me when I was in the bathroom. That is beyond ridiculous and excessive. All over a bathroom that’s public. I’ll never come back here again.
  • TT
    TRUST
    Jan 15, 2026
    1.0
    How hard is it to read an order? If you don’t see TOASTED on an order that means DON’T TOAST THE BREAD! It doesn’t make sense to order online only to receive the wrong sandwich. Unbelievable!
  • MF
    Michael Ferrante
    Dec 10, 2025
    5.0
    This place despite the negative posts is really good I've never had a problem the manager Kelly I might get that wrong but she has been nothing but positive and polite to me and everyone on staff tries to accommodate to ur liking highly recommend if u like subs
  • DS
    Deep Sahoo
    Nov 8, 2025
    5.0
    I had an outstanding experience today at Subway thanks to Katie! From the moment I walked in, she greeted with a warm smile and genuine kindness. She went above and beyond to make sure everything about my order was perfect — double-checking ingredients, offering great suggestions, and preparing everything with care and attention to detail. It’s rare to meet someone who takes that much pride in their work and truly cares about giving customers the best possible experience. Katie turned a simple sandwich stop into a bright spot in my day. Subway is lucky to have someone like her on the team!

Brand Certified Facts from Subway

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Certified February 22, 2026Yext Knowledge Graph
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