Subway

4.0
199 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Jacksonville Subway® Restaurant at 9100 Merrill Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
9100 Merrill Road, Jacksonville, FL
32225, United States

Hours

Reviews

4.0
199 reviews
5 stars
115
4 stars
30
3 stars
24
2 stars
7
1 star
23

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some praising fresh ingredients while others reported stale bread and food safety issues.

Customer Service

Customer service experiences vary widely; some customers praised friendly staff, while others reported rudeness and poor service.

Cleanliness

The cleanliness of the store received positive feedback, with many noting it as one of the cleanest Subways.

Management Issues

Concerns about management practices, including skimping on ingredients and refusal to accept coupons, have led to customer dissatisfaction.

Order Accuracy

Several customers experienced issues with incorrect orders and poor handling of online orders.
  • PG
    Paulo Gutierrez
    5 days ago
    5.0
    Good food ! And service nice workers and friendly
  • JC
    Jeffrey Cardona
    Sep 14, 2025
    1.0
    Got food poisoning from eating here woke up after having dinner here with stomach cramps nausea and a hight fever will not be returning
  • MC
    Micah C.
    Sep 4, 2025
    1.0
    The floors and tables were dirty. There was something "off" about the sweet onion teriyaki that I ordered, and the person making my sandwich definitely used less meat than every other Subway restaurant that I have visited recently. Someone from corporate needs to look into this franchise.
  • AF
    Arwen Freer
    Jun 11, 2025
    1.0
    The new owners/operators of this location are not using Sunway ingredients or even following safe food practices. I'm saying this as someone who has eaten at Subways not just all over the US, but on 4 continents, and I can vouch for how consistent their products are all over the world. The 1st time I went after management change, the food was barely edible, but they were new, so I waited a few months and tried again. The sweet onion teriyaki sauce is some off brand that is not even the same color as the correct Subway sauce, they are only making 2 varieties of bread, and most of the veggies looked like they were going bad, the bell peppers in particular were turning brown. I tried, I really did, but both sandwiches went into the garbage. They were disgusting. Subway needs to reclaim this franchise.
  • JM
    James Mathis
    Jun 1, 2025
    5.0
    The cleanest subway you'll ever eat at

Frequently Asked Questions About Subway

What are the operating hours of Subway at 9100 Merrill Road?

Subway is open from 8:00 AM to 10:00 PM Monday through Saturday, and from 9:00 AM to 9:00 PM on Sundays.

Does Subway at Merrill Publix Plaza offer delivery and curbside pickup?

Yes, they offer both curbside pickup and delivery services for customer convenience.