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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Jacksonville, FL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 6350 103rd Street for the ultimate SONIC experience!
Numerous reviews highlighted rude staff and poor customer service, particularly during night shifts.
Order Accuracy
Many customers reported incorrect orders and missing items, leading to frustration.
Food Quality
Several reviews mentioned that the food was often cold, poorly prepared, or not fresh.
Wait Times
Customers frequently complained about long wait times, both in the drive-thru and for food delivery.
Cleanliness
The location was described as dirty and in need of maintenance, contributing to a negative dining experience.
SB
Stone Breitenbach
Dec 30, 2025
2.0
The sweets and desert section is excellent, but last time I was there we waited for over an hour and nobody answered us even when switching spots in the parking lot. The tater tots aren't really good anymore they're just stupidly greasy
MB
Mark Bowman
Dec 20, 2025
2.0
I hadn’t been to Sonic Drive-In in a while, and unfortunately, it wasn’t what I remembered. I ordered a cheeseburger and onion rings, asking specifically for no mayonnaise. Somehow, that request translated into extra mayonnaise instead.
The onion rings were another surprise, and not a good one. They were extremely sweet, which I didn’t expect at all. I’m honestly not sure why anyone would want sweet onion rings.
Overall, the experience was disappointing and not something I’d be eager to repeat.
JC
Jennie Castro
Dec 3, 2025
1.0
They need better employees they are very rude at night time they talk in the speaker so rude. They have to do something with these night shift young people cause they act like they dont like their job but they are very rude. Very disrespectful.
ML
Mark L
Oct 23, 2025
5.0
The burgers are way better than others in the area!
TS
Taylor Shelton
Oct 19, 2025
1.0
Waited for forever after not only pushing the button and going through the drive through. Probably 30 minutes before giving up and leaving. When driving away saw employee(s?) outside talkin and cuttin shit. Absolutely horrible.