Pizza Hut

3.1
500 reviews
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Business Details

2771 Monument Rd, Jacksonville, FL
32225, United States
(904) 641-4333
https://locations.pizzahut.com/fl/jacksonville/2771-monument-rd
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About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 2771 Monument Rd in Jacksonville, FL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
2771 Monument Rd, Jacksonville, FL
32225, United States

Hours

Reviews

3.1
500 reviews
5 stars
194
4 stars
64
3 stars
28
2 stars
38
1 star
176

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly staff, many reported unhelpful and rude interactions, especially during order issues.

Order Accuracy

Numerous reviews highlighted problems with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Delivery Issues

Many customers experienced significant delays in delivery, with some orders reported as never arriving, contributing to dissatisfaction.

Food Quality

Food quality is inconsistent; while some customers enjoyed their meals, others reported poorly prepared or cold food.

Cleanliness and Atmosphere

Some reviews noted cleanliness and a pleasant atmosphere, while others reported unsanitary conditions and unprofessional behavior from staff.
  • MD
    M Dawn
    4 days ago
    1.0
    The staff did not say hello or greet customers who were standing there for pickup for a very long time We waited and waited for at least 10 minutes. Someone finally came to the front and was rude to the customers who had been waiting at the front. Not planning to go back to this location again.
  • MI
    Melvin Irvin
    6 days ago
    5.0
    Miss April was great and food was perfect
  • DC
    Dwight Cenac
    Jan 2, 2026
    1.0
    Have you ever eaten a slice of pizza that was left over from a week ago, stored in the refrigerator and then microwaved? That's this pizza. What a freaking joke this place is. The toppings are dry. The cheese is cold and solid. The crust is stale. I'm convinced this isn't a legitimate Pizza Hutt. Go to any McDonalds and the burger will always be the same exact experience. Go to any other Pizza Hutt and you will have pizza with juicy toppings, crunchy crust, cheese that pulls and enough grease you can swim in it. But come here and you have microwaved frozen pizzas stuffed in Pizza Hutt branded boxes. This place should be shut down.
  • MP
    Manan Patel
    Dec 31, 2025
    1.0
    Came in and waited over 10 minutes with no acknowledgements of any kind. Seemed like they didn’t care if a customer was waiting to pick up the order. Two employees saw me and other customer waiting but didn’t bother to come to attend to us. Why work if you gonna be grumpy and not want to pay attention to front desk.
  • LW
    Letrice Walton
    Dec 17, 2025
    5.0
    I placed an order online and accidentally made it for carry out instead of delivery. I called and Tim answered the phone. He was so kind. I had a 5 star experience over the phone. I’m super thankful to the staff for fixing my mistake. It’s greatly appreciated!
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Frequently Asked Questions About Pizza Hut

Where is the Pizza Hut located in Jacksonville, FL?

The Pizza Hut is located at 2771 Monument Rd, Suite 13, Jacksonville, FL 32225.

What are the operating hours for Pizza Hut on weekdays?

Pizza Hut is open from 10:00 AM to 12:00 AM Monday through Thursday.