Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 2771 Monument Rd in Jacksonville, FL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Customers reported inconsistent pizza quality, with many describing it as overcooked, greasy, or poorly prepared.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive management.
Delivery Issues
Many customers experienced significant delays in delivery, incorrect orders, and lack of communication regarding their orders.
Positive Experiences
Some customers praised specific staff members for their friendliness and helpfulness, as well as enjoying the food when it was prepared correctly.
SS
Steve
3 days ago
1.0
I ordered a New York style pizza it was hard and crunchy you couldn't even fold it. The thin crust pizza was MEH expected more than this. Both pizzas were overdone
NJ
Nychole Jones
Feb 4, 2026
1.0
Terrible service they have bugs dont wash hands very very rude the mangers doesn't care horrible run away go somewhere else this place is not worth your money
SA
Steven Albertson
Jan 30, 2026
1.0
The frozen pizza I buy at Walmart is better than this. I had it delivered to the hotel we were staying in after my wife's outpatient surgery. The pizza is the greasiest I have ever had and the bread sticks were nearly burnt beyond recognition. The marinara sauce for the sticks was really good, to bad we couldn't use it for the bread sticks. I wish I had read the other reviews first, hopefully others will be smarter than me. Now that I have read the other reviews I will ask the owner, please don't patronize me by saying sorry we didn't meet your expectations like you have in every other negative review. It's obviously not genuine.
MD
M Dawn
Jan 8, 2026
1.0
The staff did not say hello or greet customers who were standing there for pickup for a very long time We waited and waited for at least 10 minutes. Someone finally came to the front and was rude to the customers who had been waiting at the front. Not planning to go back to this location again.
DC
Dwight Cenac
Jan 2, 2026
1.0
Have you ever eaten a slice of pizza that was left over from a week ago, stored in the refrigerator and then microwaved? That's this pizza. What a freaking joke this place is. The toppings are dry. The cheese is cold and solid. The crust is stale. I'm convinced this isn't a legitimate Pizza Hutt. Go to any McDonalds and the burger will always be the same exact experience. Go to any other Pizza Hutt and you will have pizza with juicy toppings, crunchy crust, cheese that pulls and enough grease you can swim in it. But come here and you have microwaved frozen pizzas stuffed in Pizza Hutt branded boxes. This place should be shut down.