Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1020 N. Edgewood Ave. N in Jacksonville, FL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Feedback indicates a mix of excellent and poor customer service experiences, with some employees praised for their helpfulness while others were reported as rude and unprofessional.
Food Quality
Many customers expressed dissatisfaction with food quality, citing issues such as undercooked pizza, wrong orders, and poor presentation.
Cleanliness
Multiple reviews highlighted concerns about cleanliness and hygiene practices, including employees not wearing gloves while handling food.
Order Fulfillment
Numerous complaints were made regarding delayed orders, incorrect items being delivered, and difficulty in reaching customer service for resolution.
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Sidney Perry
6 days ago
5.0
Visited the location on edgewood and commonwealth on 2/19/26. I ordered a large pizza 5 toppings for the price of 10.00 and I will say that I was HIGHLY SATISFIED WITH EVERYTHING. I made sure that I told the male representative working around 2 pm that they did an excellent job and I LOVEEEEEEEDDDDDDDDD the entire presentation, that they listened to my request for extra oregano everything. Tha k you again for the good service!!!!
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Mike Shafer
Jan 23, 2026
1.0
This store is absolutely horrible the worst customer service and my food was literally 2 hours late. I will never order from here again
AB
Alex BeaAst
Jan 19, 2026
5.0
Everytime I get the stuff crust its on point!
MT
Marvelous Thingz
Jan 4, 2026
1.0
Unclean, unkept. Seem to be under staffed at the time, felt bad for him. I ordered online while at work and was disappointed at entry. Food wasn't prepared properly pizza wasnt prepared properly, wings was brunt, I was sick for two to three days. Poor employees hygiene clearly. I was refused a refund and correction. So I'll just file with BBB. And contact the city
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Tywana Thought
Dec 18, 2025
2.0
Walked in to witness a young lady making and a young man fixing food and either one had on gloves.