Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 12961 N. Main Street in Jacksonville, FL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Customer service experiences vary widely, with some praising friendly staff while others report rude or unhelpful interactions.
Order Accuracy
Many customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Food Quality
Food quality is inconsistent; some customers enjoyed hot and fresh meals, while others received cold, soggy, or poorly prepared items.
Cleanliness
The cleanliness of the location has been criticized, with reports of unpleasant odors and unsanitary conditions.
Delivery Issues
Numerous complaints about delayed or canceled deliveries, with some customers never receiving their orders.
DF
Dena Flood
Nov 14, 2025
5.0
I always receive great service at this location & my order is always hot & perfect! Only a couple of times just a small detail of my order was wrong however both times it was made better with pleasant service!! 1st time the manager remade my pizza & went above & beyond! The 2nd time Brianna offered to have it remade however I declined due to how late it had gotten & again, she was also very kind, apologetic, offered advice how it can be prevented in the future & offered other ways to make it better for tonight!! In the world we live in today there is so much bad customer service, but Brianna showed the exact opposite just as the manager Angela did before!! Big kuddos to Angela & Brianna!!!!😊
EH
Eston Hedrick
Oct 21, 2025
5.0
The girl working tonight was very polite, and I got my pizza right on time hot and fresh!
AI
A&A Inc
Oct 11, 2025
1.0
We placed an order only to have the food completely wrong, cold, and missing half the order. Not to mention the box smelled like cigs and the black lady who delivered our pizza was snarky and smelled of cigs. Thanks for the side order of nicotine I guess. She had what looked like a buzz cut under that hat of hers. If I ever order from this location again, and a BIG IF, I pray I don’t get that same delivery driver.
TP
tone penley
Sep 20, 2025
5.0
Picked up a large pepperoni this afternoon. The pizza was made to my specifications and was very good. I do miss the days when the Hut used only fresh dough, but that is the past. The only tip I would offer this location is that your front lobby area needs a good cleaning. It smelled like a wet dog today and was quite over-powering. It could have been one of the people that were waiting, but it was pretty bad.
DL
Dontriel Lawson
Sep 16, 2025
1.0
The guy at the register was nice...his manager was a ding dong! She had a nasty attitude and was not trying to give clarity to my questions. I left without purchasing
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Where can you get food delivery in Jacksonville, FL?
With delivery drivers dedicated to keeping your food oven-hot, Pizza Hut is the best way to get fast food delivery. Order your food delivery today at <a href=”https://www.pizzahut.com/index.php?menu=deals#/menu/deals ">PizzaHut.com</a>or call .
Where can you get wings in Jacksonville, FL?
Pizza Hut offers wing delivery and carryout for <a href=”https://www.pizzahut.com/index.php?menu=desserts#/menu/wings">traditional wings</a> or <a href=”https://www.pizzahut.com/index.php?menu=desserts#/menu/wings">boneless wings</a>. Try all the Wingstreet® flavors including buffalo wings, garlic parmesan wings, honey BBQ wings, spicy garlic wings, Hawaiian Teriyaki wings, or even Cajun style dry rub wings.
What are the operating hours for Pizza Hut at 12961 N. Main Street, Jacksonville, FL?
Pizza Hut at 12961 N. Main Street is open from 10:00 AM to midnight Sunday through Thursday, and from 10:00 AM to 1:00 AM on Fridays and Saturdays.
Does this Pizza Hut location offer delivery and pickup options?
Yes, this location provides in-store pickup, curbside pickup, delivery, and no-contact delivery services.
How can I order Pizza Hut online or via app for this location?
You can order online through the Pizza Hut website or download the Pizza Hut app for both delivery and pickup services.
What types of foods does Pizza Hut at this location serve?
They serve pizza classics like Meat Lovers® and Original Stuffed Crust®, along with signature wings, pastas, and desserts.
Are there any pizza deals or rewards available at this Pizza Hut?
Yes, Hut Rewards® offers great discounts, pizza deals, and coupons which can be accessed through the Pizza Hut deals page or mobile app.
What wing flavors can I try at this Pizza Hut in Jacksonville?
They offer wing delivery and carryout with flavors such as buffalo, garlic parmesan, honey BBQ, spicy garlic, Hawaiian Teriyaki, and Cajun style dry rub.
Is there a nearby nail salon if I want to get a manicure before getting pizza?
Yes, American Star Nails is close by and offers nail salon services including hair removal and skin care, making it a good stop before or after your pizza visit.
Where can I find a place to relax and enjoy drinks after dining at Pizza Hut?
Oceanway Pub, a local sports bar and pub, is nearby and offers a great spot to relax with drinks after your meal at Pizza Hut.
Are there other dining options near this Pizza Hut location?
Yes, nearby dining options include Burger King for fast food burgers, Sushiwok for Japanese and Chinese cuisine, and Masala Mantra for Indian food.
Can I conveniently handle errands like banking or insurance near the Pizza Hut at 12961 N. Main Street?
Yes, VyStar Credit Union is nearby for banking needs, and Brightway Insurance offices are close for auto, home, and rental insurance services.