Papa Johns Pizza

3.2
393 reviews
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Business Details

6132 MERRILL RD, Jacksonville, FL
32277, United States
(904) 743-7272
https://locations.papajohns.com/united-states/fl/32277/jacksonville/6132-merrill-rd?utm_source=gmb&utm_medium=organic
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Jacksonville, FL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Jacksonville pizza for any occasion. Call us for pizza delivery in Jacksonville or stop by 6132 MERRILL RD for carryout to order the best pizza in Jacksonville, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
6132 MERRILL RD, Jacksonville, FL
32277, United States

Hours

Reviews

3.2
393 reviews
5 stars
154
4 stars
48
3 stars
37
2 stars
15
1 star
139

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rude staff and long wait times for assistance.

Food Quality

Several reviews highlighted issues with food quality, including cold pizzas, incorrect orders, and insufficient toppings.

Delivery Issues

Numerous customers experienced significant delays in delivery, with some orders taking over two hours to arrive.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and noted that the food was good on occasion.
  • JT
    John Turner
    4 days ago
    5.0
    There is nothing like Joseph's Pizza!!!
  • TC
    Terry Caldwell
    Dec 22, 2025
    1.0
    Going in to pick up pizza with my service dog. I was verbally attacked by night manager. He was combative rude an uneducated on how to have human interactions. This was the second attack on us. I tried to educate him the first time but he was unreceptive to lessen. He refuses show compassion towards someone with disabilities and their need for a service animal. He reaction is in direct violation of State and Federal ADA laws and violations to my civil rights.
  • RL
    Rebecca LaFountain
    Dec 20, 2025
    1.0
    Terrible attitude tried having a polite conversation with management about a previous experience and he got very defensive and basically told me I was wrong even though I had proof
  • AS
    Andy Strozer
    Sep 17, 2025
    3.0
    Pizza deal was good...the bogo. Just wish the dough was better. .. I got hand tossed. Recommend a better one but the store was fine. Pizza was about 10 to 15 minutes later from what I was told.
  • JS
    Julie Szabo
    Sep 7, 2025
    1.0
    Horrible! Medium 2 topping and a 2 liter. $32. Didn't deliver the 2 liter. My delivery lady went and bought it herself and brought me ice. I reimbursed her. The pizza is NOT NY style. Yinz need to go to Philly or NY and learn how to make it. Folding it between my fingers is not NY. And the slices are as big as my hand. Ended up costing me almost $50 for a medium and 2 liter.
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Jacksonville, FL?

Papa Johns Pizza delivers Monday to Thursday from 10:00 AM to 12:00 AM, Friday and Saturday from 10:00 AM to 1:00 AM, and Sunday from 11:00 AM to 11:00 PM.

What are the takeout hours for Papa Johns Pizza at 6132 Merrill Rd?

Takeout is available Monday to Thursday from 10:00 AM to 11:45 PM, Friday and Saturday from 10:00 AM to 12:45 AM, and Sunday from 11:00 AM to 10:45 PM.