Panera Bread

Reviews

• MM

  Mandy

  Dec 28, 2025
  1.0
  This is the worst Panera in Jax. I fully believe that. All the staff is extremely rude. From the people who take your order, the people who make your food, the people who are walking past the counter to the back. The issues have existed for years. Food is always made wrong (this exact order for instance was supposed to be have no tomatoes due to an allergy) you're never given sauces that are requested even when paying for them and when you do get them it ends up like this which then you can't even eat because there are chunks of plastic all inside of the sauce and the sauce also all over everything in the bag. When I pointed that out to the guy in the back he literally slide a clear salad container (he was supposed to put the food in that anyways as I requested and ever have issues with at any other location) and had like 2 napkins on top of it. Also, the bowl of soup my husband got was awful. It smelled rotten and he would've been happier with 3D chicken from a Campbell's can. Waste of money. Never again.
• MS

  Mikayla Spencer

  Dec 2, 2025
  2.0
  I ordered from DoorDash today, around a 60$ order including the fees and tips. I order from Panera quite often, as it’s one of my favorite places to eat. Today I was extremely disappointed in receiving my order, I was missing both of my French baguette sides, which I paid for the honey walnut spread specifically for those. I ordered the mitten cookie, and received a pumpkin cookie instead, I understand you could’ve been sold out but you’re supposed to accommodate to the customers replacement and nothing was asked. And for my Caesar salad, which is the most disappointing part, no one wants their salad they ordered with dressing, without dressing! I opened my dressing container and there was two or three drops of Caesar inside?? The food is always phenomenal, but when a customer is spending so much money on food please make sure the order is correct!!
• RR

  RalphFLA

  Nov 28, 2025
  5.0
  I have now ordered from Panera about 10 times in recent months. Obviously, the food is good or I would have gone elsewhere. The pastries are excellent. They have good texture. They are always fresh. Sometimes they sell out but generally I have been able to get what I wanted. We met the manager, and he was very friendly and enthusiastic. The staff has also reflected this attitude. One person stands out, in particular. I have ordered bagels here on numerous occasions. I asked Brianna not to use their bagel machine to cut the bagels. She told me she does not use that machine "because it is evil." I agree. It does not cut the bagels evenly. Another employee, Brenna, agreed with this assessment and also was happy to cut the dozen bagels by hand and was very friendly and helpful. We very much appreciated this extra effort and their pleasant demeanor and enthusiasm in help fill our orders. The sandwiches are excellent. The bread if fresh and there is a choice of various types of bread. The salads are also very good. I often get the "you pick 2" with a tuna salad sandwich and asian salad, and have never been disappointed. The dining room is sometimes dirty and it is hard to find a clean table. This may be due to the time I have visited at breakfast or at lunch. It is inconvenient and less appetizing. There are also punch keys to use the bathrooms. I suspect the problem may be the number of homeless people who appear to be hanging out there at times. I have sometimes given them extra food but I think it is a problem for management as some customers appear to avoid the area where some of these folks are sitting for long periods without any food in front of them.
• RB

  Robert Beiter

  Oct 19, 2025
  4.0
  We stopped in for a coffee and decided to have a breakfast sandwich too. I have to say, the sandwich was very good. Definitely fresh and delicious. Their coffee was good too. We relaxed at a table and enjoyed both. Very nice experience and thumbs up to the food. We will return. This is a nice location.
• TL

  Tara Louise

  Oct 11, 2025
  1.0
  So I’m ordering bagels this morning and as I’m telling them that I need these five bagels she goes OK yeah we have five a man in a light blue shirt comes from the back walks up saying no you don’t. I need two of these and grab the bagels that I was just buying. The audacity of this man I’m literally paying for these bagels and he’s saying I can’t have them because he needs them for whatever he’s doing in the back is beyond me. I left the store without buying anything and I went to the store up the street I will not be coming back to this location. I am here every morning and the fact that they can do that to people is beyond me. They need some new management here.

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