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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

4.1
(980 reviews)

Business Details

9725 Applecross Road, Jacksonville, FL
32222, United States
(904) 771-7191

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Jacksonville is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
9725 Applecross Road, Jacksonville, FL
32222, United States

Hours

Reviews

4.1
980 reviews
5 stars
556
4 stars
212
3 stars
78
2 stars
40
1 star
94

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food for being fresh and delicious, though there were complaints about portion sizes and discrepancies between the food served and what was advertised.

Service Issues

Many reviews highlighted poor customer service experiences, including rude staff interactions, incorrect orders, and a lack of engagement from employees.

Cleanliness

The establishment was frequently noted for its cleanliness, with several customers appreciating the well-maintained environment.

Pricing Concerns

Numerous customers expressed dissatisfaction with the high prices relative to portion sizes and quality, indicating a perception of poor value.

Atmosphere

Feedback on the atmosphere was mixed, with some enjoying the new location while others found it cold and uninviting compared to previous settings.
  • EJ
    elizebeth jones
    5 days ago
    1.0
    I’m a regular customer at this Panera location, and I’ve been thinking about something I witnessed recently that has really bothered me. I saw one employee firmly grab another employee in a way that felt aggressive and threatening. It was uncomfortable and honestly shocking to see in what’s supposed to be a welcoming environment. No one should feel unsafe or physically handled like that at work, especially in front of customers. It completely changed how I view this establishment. As someone who comes here often, I expect professionalism, respect, and a safe atmosphere for both employees and guests. Behavior like that is unacceptable and should not go unnoticed. I truly hope management takes this seriously and ensures that staff are treated with dignity and respect moving forward.
  • TW
    Tiffany Wright
    Feb 7, 2026
    5.0
    Nice atmosphere and delicious food.
  • SD
    sue duffy
    Feb 1, 2026
    2.0
    I am disappointed and frustrated with our bagels being baked 12+ hours in advance of the current business day AND paying full price for stale product at this Argyle Forest location. As a loyal customer who visits this location every day, I have noted this scenario is directly attributed to a specific Manager who cannot effectively schedule baking staff, so product is baked same day. This issue has been noted to the local GM who has promised to address this policy, but yet again this week two days in a row, the product is stale. Yes, your store has only one oven vs two in other stores, and yes, you have a promo on Asiago sandwiches, but really the other managers handle the scheduling just fine. This manager seems to panic because of a catering order first thing or because it's Tuesday. I cannot continue to justify spending full price for stale product. Please hire an additional baker if need be but stop this irresponsible behavior. Maybe the Manager needs some planning and scheduling training or else xfer out of this store!
  • NN
    nicole
    Jan 24, 2026
    5.0
    Very clean establishment. Food was out promptly. Perfect comfort food
  • KM
    Ken michaels
    Jan 23, 2026
    5.0
    Fantastic, without it my lady would surely perish 😎🇺🇸

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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