CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Jacksonville is here with warmth and welcome. Panera Bread. Food as it should be.
Multiple customers reported poor service, including rude staff and incorrect orders.
Food Quality
Inconsistencies in food quality were noted, with some customers receiving cold or poorly prepared meals.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and a lack of attention to the dining area.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
Pricing Concerns
Customers expressed dissatisfaction with rising prices and perceived value for money.
SL
Steven Libby
5 days ago
5.0
Service is always attentive and conscientious. Diverse menu. Chill place for me to relax and study. Javaris, in particular, stood out in providing excellent customer service.
LT
Lori Tritt
5 days ago
5.0
I always have a great experience at this Panera! The employees are like family! Javaris is absolutely amazing! He does a great job! We do miss seeing Morgan on our breakfast visits! Thank you & keep up the great work!! Lori, Dawne, & Ray
NB
Nicole B
Feb 18, 2026
1.0
Ordered food through app never got it they cancelled it without letting us know the poor DoorDash people wasted their time going there to pick it up the people in the store had no clue what was going on plus they took our money too. The worst!
MM
Matt
Feb 17, 2026
1.0
Very dirty floor is very greasy and slippery almost fell twice
CH
Christina Hard
Feb 2, 2026
1.0
This Panera location has gone really downhill. Not sure why the change but I went four times in a row and they were out of ingredients for ice exhale their menu. Got my order wrong and had to argue with the employee about it and bring my whole order back to the counter just to prove it. I tried to give it a few chances thinking maybe it was just a bad day. After my 4th bad experience I don’t think I will be coming back to this location.