Customers frequently praised the food for being fresh, hot, and delicious, although some noted issues with seasoning and portion sizes.
Customer Service
While many reviews highlighted excellent customer service from specific staff members like Knowledge and Princess, there were also complaints about rude behavior and unresponsive staff.
Service Issues
Several customers reported problems with order accuracy, missing items, and long wait times, particularly in the drive-thru.
Cleanliness
The restaurant was generally described as clean and well-maintained, contributing positively to the dining experience.
NL
N L
3 days ago
3.0
We picked up an order, we waited 15 minutes after the pick up time we were given. It was not prime eating time, the staff were walking around behind the counter with cell phones in their hands instead of getting orders out. It appeared there were only 2 people out of the 4 at the register and the drive thru window. The other 2 would fill a drink and go back to their cell phone as an example. Disappointed in some of their food, but the fries when hot are delicious, as are the corn nuggets.
DP
Dominique Pennington
5 days ago
5.0
Today, I was greeted by Yani. I believe she is fairly new here because I have never seen her before. But surprisingly she knew a lot and answered all of my questions without needing any assistance from other workers. My food was hot and fresh as well. My order was correct and I didn’t need any replaced or exchanged. Thank you again Yani.
PL
PrezSure Musik Management LLC
5 days ago
5.0
Just moved to Jville and this is literally my Favorite location…. Not only is the food ALWAYS Fresh and Hot but is slaps every single time 😝 HIGHLY RECOMMEND to anyone visiting Duval…. They have several locations but 103rd service just different all together 💖 Yani is one of my Favorite she is always very attentive to her customers…. They all are but she goes that extra mile always with a 😊
RA
Reagan Alston
Jan 5, 2026
5.0
Food is always hot and amazing. Beware if you don’t like super sweet stuff they fruit punch and lemonade is very sweet. I eat here a lot cause it close to my house and I’ve nvr had a problem. Food pretty affordable and they give out generally good portions
NC
Nini Cee
Dec 30, 2025
3.0
The food was great but there was no tartar sauce with the fish, no marinara sauce with the mozzarella sticks and no sauce with the zucchini in my bag. Only hot sauce and ketchup were provided which is unfortunate.