McDonald's

3.3
204 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
12565 Yellow Bluff Rd, Jacksonville, FL
32226, United States

Hours

Reviews

3.3
204 reviews
5 stars
79
4 stars
30
3 stars
24
2 stars
11
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and overall order inaccuracy.

Food Quality

Feedback on food quality was mixed; while some customers praised fresh and hot food, others complained about cold or poorly prepared items.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but there were also complaints about unsanitary conditions.

Management Issues

Several reviews pointed to poor management and staffing problems, indicating a lack of oversight and training.
  • JS
    J Smith
    Nov 10, 2025
    4.0
    In and out in 3 min. Good job.
  • JM
    Jaidyn Moser
    Oct 20, 2025
    1.0
    Everytime I go here whether it’s delivery or pickup the food is crusty old and reheated I have received a raw burger from this establishment on more than one occasion and it’s habitual of them to have a bad attitude and bad service. The manager on the other hand is typically pretty apologetic and tries get the order correct with the least amount of hassle possible although I haven’t seen him in a while I feel like this McDonald’s create an unwelcoming environment and unhealthy workspace
  • KM
    Katelyn M
    Oct 13, 2025
    1.0
    The restaurant made us pull up to the second window to wait for our food. Once they handed us the bag they walked away and we were unable to tell them that they forgot our large French fries. We had to park and get out of our car to go inside and get the missing item. Once we got home we realized the double quarter pounder we ordered was just the regular single patty. I paid extra for a smaller sandwich. Very disappointed in how the drive thru was run and the accuracy of the order
  • SB
    stacy bristol
    Oct 5, 2025
    4.0
    Always nice polite, and I love help making them smile by returning the courtesy ⚘️
  • KV
    Kei Vickers
    Sep 4, 2025
    1.0
    I received the ABSOLUTELY WORST SERVICE BY MCDONALDS EMPLOYEES AT THIS LOCATION . After waiting for 20 min for a medium fry , and being moved up twice , The manager DANIEL , had an employee come outside and ask can I just come inside . I had my 5 month old child in the car at the time so after desperately needing my food , I got myself and my baby out of the car . No apology no nothing . Horrible Horrible Horrible management .

Frequently Asked Questions About McDonald's

What are the regular opening hours of this McDonald's location?

This McDonald's is open daily from 5:00 AM to 1:00 AM.

Until what time is the drive-thru service available?

The drive-thru at this location operates every day from 5:00 AM to 1:00 AM.