McDonald's

3.3
213 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
12565 Yellow Bluff Rd, Jacksonville, FL
32226, United States

Hours

Reviews

3.3
213 reviews
5 stars
85
4 stars
31
3 stars
23
2 stars
11
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, leading to customer frustration.

Food Quality

Mixed reviews on food quality; while some praised fresh and hot food, others reported cold or poorly prepared items.

Cleanliness

Some customers appreciated the cleanliness of the restaurant, while others raised concerns about unsanitary conditions.

Management Issues

Several reviews pointed to poor management and staffing problems, affecting overall service and efficiency.
  • CK
    Chris Kong
    Jan 5, 2026
    1.0
    Went to a drive thru the other night. Got home and checked and I got 2 big mac with only 1 patty in both of my big mac. Had to drive all the way back and go inside. No apology from the employee. They need better training or at least have some type of management in each shift.
  • CM
    Clyde Miller
    Jan 4, 2026
    4.0
    Twice as good as the one I visited in Jacksonville if that's saying anything!
  • KT
    Katie Thomas
    Dec 24, 2025
    1.0
    The entire staff on shift ignored our order in the restaurant to focus on the drive through for a good 30-40 minutes. No one spoke to us. No one gave updates or explaining what’s going. The drive through line was constantly prioritized, I saw people line up in the drive through and get served multiple times and we still weren't served. It’s an absolute joke. Customer service none existent. Make this make sense.
  • CM
    Carrie Mclachlen
    Dec 18, 2025
    5.0
    They have missed some things in past orders so check ur order.
  • IS
    Ivette Subock
    Dec 1, 2025
    5.0
    my cashier and the person who took my order was very professional kind hearted definitely someone that made my morning even better and I work across the street at Hand And Stone so thank you so much for being an amazing employee I'm going to do my best to pronounce your name Dawanna

Frequently Asked Questions About McDonald's

What are the regular opening hours of this McDonald's location?

This McDonald's is open daily from 5:00 AM to 1:00 AM.

Until what time is the drive-thru service available?

The drive-thru at this location operates every day from 5:00 AM to 1:00 AM.