McDonald's

2.9
2387 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
705 Chaffee Rd S, Jacksonville, FL
32221, United States

Hours

Reviews

2.9
2,387 reviews
5 stars
621
4 stars
334
3 stars
384
2 stars
257
1 star
791

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, indicating a pattern of order inaccuracies.

Service Speed

Many reviews highlighted slow service, particularly during busy times, with some customers waiting excessively for their food.

Staff Friendliness

While some customers praised the friendly and helpful staff, others experienced rude service, suggesting inconsistency in employee behavior.

Cleanliness

Several customers noted that the dining area and restrooms were not clean, impacting their overall experience.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold or poorly prepared food.
  • LL
    LaShaunDyanne
    1 day ago
    1.0
    /23/25 why we sat in drive thru for over 20mins waiting on someone to take our order come inside the lobby is packed the parking lot is packed no one has come to the front just to acknowledge or to apologize for the wait I placed my order spending almost $30 for my children breakfast before we get on our 5 hr drive back to Panama City. I used to manager a McDonald’s and as a manager you should have someone checking the front counter and acknowledging your customers I don’t care how much of changes has been made no one at the counter at all, if they are lacking the staff they need to hire reliable workers I have a niece and nephew who are literally looking for work and who don’t mind working but every time they have came to ask if this McDonald is hiring they say no but the lines are always long and also slow and the lobby is always back so today I decided to do a review come on now they need to do better literally! Now in lobby and have been waiting in here over 20mins so look at the time we have been here again got of if thru 10:22 came inside places order at 10:23 and just now got food at 11:03 See receipt and pictures And still called the 800 number while waiting on my food so said one customer had been in there for since 10:12 some walked and said they were going to dispute the charges because they were waiting for so long and manager never came out!
  • EE
    Ellie Hasley (Ellie)
    5 days ago
    5.0
    Great customer service!
  • XH
    Xavier Hicks
    Nov 13, 2025
    1.0
    I ordered through the app, and the double cheeseburger I got was so old and cold that the cheese wasn’t even melted. The fries were just as bad—cold and stale. The service matched the food, unfortunately. The only thing they got right was the Sprite!
  • JW
    Justin Williams
    Oct 30, 2025
    1.0
    Ordered a McDouble and a double cheeseburger which come with onions and pickles… got neither. This was not the first time this has happened this location seems to be more of a pattern than anything. This is one of, if not the only time that I actually like Pickle. I don’t expect McDonald’s to be gourmet, but the bar is set pretty low and still find disappointment
  • JK
    Jacob King
    Oct 18, 2025
    1.0
    This McDonald’s is going down hill. We have come every week for two years. Speed is decreasing, amount of food is going down. Some friendly employees but ultimately don’t care when things don’t go well. This picture is apparently a “full” large frappe.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 705 Chaffee Rd S, Jacksonville?

McDonald's at 705 Chaffee Rd S, Jacksonville is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery service?

Yes, delivery service is available 24/7 at this McDonald's location through their online ordering platform.