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McDonald's

3.3
(2962 reviews)

Business Details

6546 Normandy Blvd, Jacksonville, FL
32205, United States
(904) 760-7465
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6546 Normandy Blvd, Jacksonville, FL
32205, United States

Hours

Reviews

3.3
2,962 reviews
5 stars
999
4 stars
522
3 stars
562
2 stars
245
1 star
634

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers reported inconsistent service speed, with some experiencing long wait times while others noted quick service.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Feedback indicated a mix of positive and negative interactions with staff, with some customers praising friendly service while others reported rudeness.

Food Quality

There were complaints about food quality, including cold items and incorrect preparation, alongside some positive remarks about freshness.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty dining areas and unsanitary conditions.
  • GC
    GArrett Coles
    Jan 30, 2026
    1.0
    Because I do not know how to use the kiosk machine to order my food I was made to wait meanwhile the employees rolled thier eyes and gave bad attitude and treated me as if I am stupid. ... I am recently released from prison and still not familiar with all this new technology and to be made to feel stupid and less. because I do not know how to use these stupid machines is plain wrong. I DO NOT RECOMMEND THIS STORE.. and as I sit here and eat my meal the employee continues to bad mouth about how I am leaving a review. I WILL BE SEEKING LEGAL COUNCIL FOR THIS MATTER!!
  • SS
    Silvio Salgado
    Jan 30, 2026
    1.0
    I arrived exactly at 10:30 a.m. which is the closing for breakfast and asked for a breakfast menu item and they said sorry cannot help you. Rude.
  • AS
    Atrophy Studios
    Jan 28, 2026
    5.0
    The GM here DOES NOT PLAY. She runs a tight ship and 90% of the time this place has the line moving constantly. I come to this location despite one being closer to my house because I almost always get my food right which is rare for any mcdonald's and it comes out fast which is even rarer for mcdonald's
  • BR
    Brad Ross
    Jan 16, 2026
    5.0
    The lady at the first drive-thru window even took time out enough to help me get directions to a place I was going no rush gray atmosphere great people the food was cooked good on invest McDonald's experiences I've ever had
  • AT
    Amanda Tedford
    Dec 19, 2025
    1.0
    I work as a cna this location is right by my clients home. Sometimes we order doordash to my clients home order isn't ever right always missing items or things requested like sauces. Today on way home from work my family asked for dinner so I stopped to grab food thinking my order would be right bc im in person and not doordash this time. Needless to say I was wrong. I ordered 50 bucks in food getting 4 meals for our family. I paid at the 1st window and the lady was so sweet went to the 2nd window got my drinks the young lady Chloe was nice then at then3rd window is where it went crazy. I waited and waited she came back with one bag that clearly wasnt my order bc I ordered 4 meals so I asked is this mine she said no once I told her my order and walked off when someone yelled it wasnt my order to her. Then she came back with my order as I thought bc she had this brown bag and a the kids meal I got. Bag was sticker shut so once I got home I opened the bag to a 10 peice nugget which I ordered the meal and a quarter pounder burger and my fries wasnt even filled right. I had to call this store 10 times before someone picked up. I live 15 mins from this location. I had to go back now to pick up my food bc I didnt get my bacon mcdouble and my triple cheese burger. So since I opened it touched all over the burger they gave me I knew they wasnt wanting it back since I worked McDonald's as a young adult I know the rules. All I wanted was my burgers I didnt get and I listen to these employees say how dumb I was and etc bc I didnt bring all my food back. Why my family is eating what we got I only left what a burger on my stove top bc im livid im wasting my time nc u didnt do your job then you want to talk shit behind the counter thinking I wouldn't speak up which I did. Won't go back to this store. I also kept being told I didnt get items that I stated I did if they shut up and listen to the customer like ur supposed to do as ur job. If they need help I can spend a day for free showing them how u cook bag and check the order before handing it out to a customer bc its called customer service for a reason. Today was very shocking to hear a manger and employees speak on customer the way they did not knowing some people have mental health problems and that stuff dont fly very well so it puts everyone at risk when u can do ur job and be respectful. Trying to say I didnt spend 50 busy bc I spent 48 and some change its the same damn thing. But in the end Chloe fixed my order and half ass listened so she did a bit better in the end and did help me. But during asking a million times for her name to let corporate know she helped me she didnt want to give me her name bc she was also part of that talking group thinking I couldnt hear. but I wanted to point out even tho she did slip up she did fix the problem and I am thankful she took the time to fix it and listen at the end that I wasnt taken the extra food that I got that I ordered only wanted what I was missing that's it nothing more. I work for my money just like they do if I pay for it I expect it if I didnt pay for it then I understand but I paid for it ordered it and waited that hole time and was nice thru it all until u didnt do your job right and then you talked crap bc I didnt bring a burger back but I called u before I came back and why would I waste my time gas and money to come back wanting only 2 items on a huge order. I did contact corporate and I am waiting for a call back so they can know the update it was fixed but it was a crap show to get to that point.

Frequently Asked Questions About McDonald's

What are the regular in-store hours for the McDonald's at 6546 Normandy Blvd, Jacksonville?

The McDonald's is open daily from 6:00 AM to 11:00 PM.

During what hours is the drive-thru service available at this McDonald's?

The drive-thru is open every day from 5:00 AM to 1:00 AM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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