Brand Certified
McDonald's
3.1(2574 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
5911 US Highway 1 North, Jacksonville, FL
32209, United States
Certified by McDonald's • Feb 22, 2026
(904) 765-4016
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.1
2,574 reviews
5 stars
783
4 stars
405
3 stars
475
2 stars
236
1 star
675
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews mentioned cold or poorly prepared food, with complaints about raw items and incorrect orders.
Cleanliness
Some customers noted unsanitary conditions, including reports of pests and dirty premises.
Staff Attitude
Several reviews highlighted unprofessional behavior from staff, including rudeness and lack of customer service skills.
Inconsistent Experience
Customers experienced varying levels of service and food quality depending on the time of day, with better experiences reported during morning hours.
- ATAngelica ThomasFeb 5, 20261.0This is the worse McDonald's in Jacksonville ever single person needs to be fired and they need to bring a new team in .. I've been coming here 2 years now .. and I've seen so many fights arguments horrible staff do nothing to fix anything and always give people hard times if ask anything
- KDKatrina DodsonJan 24, 20261.0We were giving raw chicken , and half done fish sandwich. We also was miss the kids meal.
- YWYvonne WestJan 22, 20262.0I Ordered 4 Oatmeal’s and 1Sausage McGriddle . I didn’t get the McGriddle at all and just plain oatmeal no fixings. No ones answering the phone.
- DPDylan PrattJan 14, 20261.0You say your 24 hours but thats a lie, you got your employee just sitting there ignoring the drive thru, this is just sad how are you going to pay someone to just sit on their phone and ignore customers
- LHLisa C. HayesJan 7, 20264.0I'm late sharing this, but on Tuesday January 6th, I stopped by, and I haven't been to a McDonalds in forever, but I wasn't having the best day and I needed some greasiness..anyways, from the drive through taking my order, the service was absolutely amazing! Just so kind and helpful, calling me ma'am and then saying I got you mama ....to the pay window with the young lady who was taking my order through the drive up...to the next window, where I was met with a beautiful smile from the young man, and I just had to tell them, they made my day, evreyone was so nice and McDonald's, this young man upsold everything, reminding me to scan the bottom of my reciept for extra stuff ..not doing it, bit still ...all of your morning shift that day needs a freaking raise!!! Thanks to them for making an actual not so great morning an A+ ..I just gave 4 stars cuz the food could have been hotter, but all in all, the folks need some recognition.....
Frequently Asked Questions About McDonald's
What are the operating hours of this McDonald's location?
This McDonald's is open 24 hours every day of the week.
Does this McDonald's offer drive-thru service?
Yes, the McDonald's located at 5911 US Highway 1 North offers a 24-hour drive-thru service.
Can I order delivery from this McDonald's?
Yes, delivery is available 24/7 and you can place your order online at https://mcdonalds.order.online/business/-5579.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this location offer curbside pickup or no-contact delivery?
Yes, McDonald's offers curbside pickup, same day delivery, and no-contact delivery services.
What is the address and contact number for this McDonald's?
The McDonald's is located at 5911 US Highway 1 North, Jacksonville, FL 32209. The main phone number is +1 904-765-4016.
Are there any nearby gas stations I can visit before or after dining at McDonald's?
Yes, there are two nearby gas stations: Exxon and Chevron, where you can fuel up conveniently around your visit.
Is there a nearby train station that could help me find this McDonald's?
Yes, the Amtrak Terminal Jacksonville Florida and AmTrack Train Station are nearby and can help you navigate to McDonald's.
What other fast food restaurants are located near this McDonald's?
Nearby fast food options include Taco Bell, Burger King, and Krystal, providing additional dining choices in the area.
Does this McDonald's have a mobile app for ordering?
Yes, you can order using the McDonald's App available on iOS and Android via the Apple App Store and Google Play Store.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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