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McDonald's

3.3
(2169 reviews)

Business Details

5451 Roosevelt Blvd, Jacksonville, FL
32210, United States
(904) 389-8712
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5451 Roosevelt Blvd, Jacksonville, FL
32210, United States

Hours

Reviews

3.3
2,169 reviews
5 stars
684
4 stars
396
3 stars
374
2 stars
214
1 star
501

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unhelpful staff, particularly from management, leading to negative experiences.

Food Quality

Numerous reviews highlighted issues with food quality, including cold and poorly prepared items.

Service Speed

Customers frequently mentioned slow service times, especially during late hours, with some waiting excessively for their orders.

Inconsistency

The quality of service and food varied significantly, with some customers praising specific staff while others reported ongoing issues.

Cleanliness

Some reviews noted that the location was clean, but others pointed out poor management and staff behavior affecting overall experience.
  • LB
    Linda Blackburn
    4 days ago
    1.0
    Waited over 10 minutes for our food and the sad part there was no one in drive thru or in restaurant. The fountain machine needs cleaning, especially the ice chute which has black mold all around it. Employees were not friendly, did not acknowledge us.
  • RT
    Rory Tourgee
    Feb 19, 2026
    1.0
    You have chocolate you have milk but you dont serve hot chocolate..... shake and ice cream machine needs to be DEEP CLEANED DAILY!!! not weekly. Yours tastes like mold because its moldy. Your making the public ill!!!!!!!! As a past employee of McDonald's your staff managers also are not meeting a standard set by the McDonald's corporation. They should really rethink your licensing and investigate your franchise.
  • KN
    Karen Nelson
    Feb 12, 2026
    1.0
    Staff was very nice but they were making every single car pull up and park to wait for their order. So there were four cars piled up in a tight corner and then they brought out everyone's food at the same time. This was very unnecessary and they do this in order to fudge their drive thru speed. Turns out it was the regional manager instructing them to do this, therefore I will be calling the corporate office to report this. Also, their ice cream machine has been down for at least three months.
  • DJ
    Dorothy Johnson
    Jan 30, 2026
    1.0
    I went to the drive-thru because I was in a hurry. I ordered a crispy chicken mcmuffin and was charged for a crispy chicken biscuit which costs more. After I paid I saw the charge and asked to have the order corrected. The man at the order window told me he couldn't change it and when I told him there was a difference in price he told me there wasn't and closed the window in my face. I'm sure about the pricing because it's the only breakfast sandwich I get from McDonald's. When I got to the pickup window and checked the order, I did get the crispy chicken mcmuffin, but paid the higher price for the crispy chicken biscuit. Obviously, this is not the first time this has happened. I have to wonder how many customers have been CHEATED at this location. I have only been to this location once and will never spend money there again.
  • CJ
    Cieara Johnson
    Jan 25, 2026
    1.0
    I do not recommend this McDonalds to anyone..when I asked the MANAGER to add whipped cream to my smoothie she continues to say it would be 64 cents which was fine I paid. She hands me whipped cream into a second cup very rudely with no top to accommodate the cup the smoothie was in for when I have to literally dump the whipped cream onto my smoothie which is very “ghetto” ..I asked for a lid and she THROWS a flat lid into my car at me! That’s right THROWS it ….this is a MANAGER!! I was able to get the correct lid from another worker there who came to the window with kindness, his name was Jai if I spelled it correctly. I want to thank him!!!! But whoever this may concern I recommend you remove this nasty untrained grown elderly woman from this position immediately! I am a manager myself and I would never treat my customers the way she treated me today! My husband was also there and witnessed it..she is very lucky I was raised with home training because I could’ve handled the situation differently.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 5451 Roosevelt Blvd, Jacksonville, FL?

McDonald's at 5451 Roosevelt Blvd in Jacksonville, FL is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's has a drive-thru service available 24 hours every day.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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