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McDonald's

3.1
(664 reviews)

Business Details

(904) 777-0127
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
Ajax & Saratoga (Naval Air Station), Jacksonville, FL
32212, United States

Hours

Reviews

3.1
664 reviews
5 stars
173
4 stars
126
3 stars
127
2 stars
49
1 star
189

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and unprofessional staff behavior.

Food Quality

While some customers enjoyed fresh and hot food, many others complained about cold, old, or improperly prepared items.

Cleanliness

Numerous reviews highlighted unsanitary conditions in the restaurant, including dirty floors and unkempt dining areas.

Customer Experience

Many customers expressed dissatisfaction with the overall customer service, citing rudeness and lack of attention from staff.
  • JR
    Jon Ritter
    Feb 18, 2026
    4.0
    Food was decent, staff was nice. Place seemed clean
  • AS
    Anthony S
    Feb 7, 2026
    3.0
    Plenty of seating. The staff is friendly and the food comes out fresh. The biggest issue is how long the drive thru takes. Anytime I've ever come here there's usually a wait to the point I wouldn't call it fast food anymore.
  • M3
    MCW 3
    Jan 16, 2026
    3.0
    I Ordered two 10 piece Mc Nugget meals , med with sweet tea They handed me the bag with one 10 piece meal unsweetened tea. I also ordered a quarter pounder meal "C" I opened the box it looked like a cheeseburger it wasn't a quarter pounder. It wasn't even a nickel. I know I should have checked the order my fault for not checking my order that 3 adults couldn't put together correctly. I don't know if it's always like that but they had one person inside eating at a table and 5 cars in the drive thru. This wasn't a $2.00 mistake. It was a $30.00 order. I didn't have the time to turn around and get it straightened out I had to get back to work and do my job right the first time, just like I said I would do when I was hired. Maybe this establishment is allowed to do it almost right maybe sometimes if they decide they feel like it. You truly don't deserve the stars I gave but the food was in the box and in the bag the ice and drink made it in the cup. This was the single worst order mishap I've ever received from a Mc Donald's in 55 years. Only things I can say about it is what I know is right , is that I won't eat at another Mc Donald's. Thank you for screwing up so bad that I made up my mind I will eat healthier elsewhere. That was a never again experience for me. I hope that more people leave this place satisfied instead of the way I left. Double check your order if you eat here!
  • KK
    K
    Jan 12, 2026
    1.0
    The worst McDonald’s I’ve ever been to. The food is always cold, my order is wrong every time, the staff are always rude/arguing. Super disappointing literally every single time, I honestly don’t know why I continue to go here 😭😂
  • DF
    David Frederick
    Dec 9, 2025
    3.0
    Food is usually pretty decent. They keep putting the wrong kind of egg on my McMuffin though. Not sure what that’s about. Usually it’s the fresh cracked one that’s got the white and the yoke and recently they’ve been putting the yellow folded one on it. Did the recipe change?

Brand Certified Facts from McDonald's

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Certified February 22, 2026Yext Knowledge Graph
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