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McDonald's

3.1
(2820 reviews)

Business Details

909 Dunn Ave, Jacksonville, FL
32218, United States
(904) 831-8440
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
909 Dunn Ave, Jacksonville, FL
32218, United States

Hours

Reviews

3.1
2,820 reviews
5 stars
780
4 stars
491
3 stars
478
2 stars
286
1 star
785

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Customers frequently reported dirty bathrooms and dining areas, contributing to a negative experience.

Food Quality

Many reviews mentioned cold food, incorrect items, and overall dissatisfaction with the quality of the meals served.

Operational Issues

Several customers noted that the restaurant often ran out of menu items and had issues with drive-thru efficiency.
  • EF
    Elijah Fox
    4 days ago
    1.0
    Can’t even get my order right and get mad when I want the food I pay for. This store needs new management.
  • MS
    merle snell
    Feb 18, 2026
    2.0
    Lots of customers waiting. Staff tems to ignore the lobby alot.
  • CM
    Canary Michelle
    Feb 14, 2026
    1.0
    this is the WORST ran mcdonald’s ever!!! they forget your items constantly. Sometimes they’re giving out completely wrong items in total. their number never connects anyone when you call. I’m contacting corporate as we speak
  • KG
    Kim Garrett
    Feb 1, 2026
    2.0
    I ordered a meal with my app and when I opened it, the sausage was missing. I went back to the location and the staff was not friendly and the put the sausage in the bag. When I was able to eat, the hotcakes were cold. Advice: check your food when you go to this location.
  • MG
    Melissa Garcia
    Jan 31, 2026
    1.0
    Worst place to go. Do not go here, they got the order wrong, the drinks had not been changed out. When I went back to fix it they never answered the drive through. 2 cars just left i had to go up to the window to reorder. When they gave me the drinks they were all flat. I asked for something different and those were flat at well. I just told them never mind and left. By the time I got around the corner there were at least 10 cars stuck in the drive through. Not to mention the only one being helpful was the women at the window who everyone else seemed to have left her on her own because they were all laughing in the back cracking jokes and not paying attention to the drive thru. On top of that the car in front of me was also returning an order which they took back along with mine, I hope they didn't reserve it to anyone.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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