McDonald's

3.0
1734 reviews
Get DirectionsCallWebsite

Business Details

13217 Atlantic Blvd, Jacksonville, FL
32225, United States
(904) 220-5412
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13217 Atlantic Blvd, Jacksonville, FL
32225, United States

Hours

Reviews

3.0
1,734 reviews
5 stars
487
4 stars
279
3 stars
252
2 stars
169
1 star
547

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff and poor customer service, with many experiences of incorrect orders and long wait times.

Food Quality

There were numerous complaints about cold food, incorrect orders, and unsatisfactory preparation, although some customers noted fresh and hot food on occasion.

Cleanliness

While some reviews mentioned clean restrooms and dining areas, others highlighted unsanitary conditions and unprofessional behavior from staff.

Speed of Service

Many customers expressed frustration with slow service, particularly in the drive-thru, with some stating it took excessively long to receive their orders.
  • RR
    R.C.L
    Jan 1, 2026
    1.0
    Sign says new administration. They need a manager that knows how to work. The person in the drive thru speaker was literally whispering I sat in the drive thru for 45 minutes waiting on a bagel. 30 minutes in line and then in the store for another 20. One sandwich. They could not get it right. Avoid at all cost.
  • PF
    Paul Forbes
    Jan 1, 2026
    1.0
    The young lady that works the drive thru, Jamilla, is rude and unwelcoming. She is not service oriented and should be removed from her position. I have already contacted corp via the website link. The manager of this location is doing a huge disservice by keeping her.
  • RL
    Rick LaPine
    Dec 30, 2025
    4.0
    Placed an online order via the McDonalds app. Upon arrival my order was just about ready & accurate.
  • MM
    Mikkie Moore
    Dec 18, 2025
    1.0
    Online time showed it closed at 12am, I came to the drive thru at 11:37, sat for a few minutes with no acknowledgement. I asked if they were closed, nothing. Why have a time listed for close if there is no plan to uphold it? I have been to this mcdonalds a few times, always had a bad experience. Wrong orders, impolite staff, general lack of care.
  • JC
    Jaemy Cabrera
    Dec 15, 2025
    5.0
    I was surprised how this McDonalds was decorated. The service was excellent & food tasted good. I ordered on the Kiosks (normal nowadays), The employees were professional. I have no complaints plus the restrooms were clean! It doesn’t have a playground (fyi)
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 13217 Atlantic Blvd, Jacksonville, FL?

McDonald's at 13217 Atlantic Blvd is open daily from 6:00 AM to 11:00 PM.

Does this McDonald's location offer delivery service?

Yes, McDonald's offers delivery service daily from 6:00 AM to 10:30 PM, including same-day and no-contact delivery options.