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McDonald's

2.8
(2419 reviews)

Business Details

(904) 268-6996
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13939 Old St Augustine Rd, Jacksonville, FL
32258, United States

Hours

Reviews

2.8
2,419 reviews
5 stars
617
4 stars
359
3 stars
315
2 stars
236
1 star
862

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional staff, with inconsistent service quality.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted.

Wait Times

Customers experienced excessively long wait times, both in the drive-thru and for in-store orders.

Food Quality

Several reviews mentioned cold, undercooked, or poorly prepared food.

Cleanliness

Multiple customers commented on unsanitary conditions within the restaurant.
  • PB
    Paul Barrs
    2 days ago
    2.0
    I ordered a large drink but when I got to window to pick up they said I didn't pay for large and wouldn't let me pay the difference and told me I would have to go back around through drive thru to get a large. Really McDonald's.
  • TK
    Theresa Keatley-Miller
    4 days ago
    5.0
    Stephan was so amazing and we are super thrilled Daisha is the new manager. We have seen major improvements since she has been here. Much cleaner and organized
  • JH
    Jerry Howard
    Feb 1, 2026
    1.0
    I went through the drive through and ordered a chicken. Biscuit with a hash brown the chicken biscuit was rock hard at 4 o'clock in the morning So I turned around and returned it and got another one. But that one was rock hard too. So they said all their biscuits are this hard. So I asked for my money back. Oh went to another restaurant
  • KA
    kevin alomar
    Jan 31, 2026
    3.0
    I usually have no complaints because it’s McDonalds. Every now and then I crave a hot n spicy with maybe a burger or two and order on app cause it’s cheap and collect points. But my last trip I came through drive through. I asked for extra sauce and will pay for it the big heavy set black women screams loud to person giving me my order to make me go around and order it again. I thought that was very rude I’m not going around again just to order sauces on some that takes 30 seconds
  • TB
    Ta' Niyah Benton
    Jan 17, 2026
    1.0
    As a black woman, in my younger days I have worked in McDonalds before in high-school. I’m 22 now and I know to give great customer service although I’m not in the food industry anymore I still know how to respect my customers the lady in the drive through on Jan 17th working night shift was rude on drive through she had a adidas jacket on no one had on a hat net and the white boy who was doing the drinks in the front did not know how to make an Arnold Palmer. We told him more than once half tea half lemonade and the black woman who finally decided to give us a refund was rude she had big curly hair with a hat on and she ignored us and expected us to yell out what the issue was with our order. So we simply said refund and we left. This establishment needs better employees and people who actually want to work. Do not apply for a job if you can not complete the task at hand. I’m a woman of respect and excellence this is terrible, to come back to my hometown and have the staff treat us very nasty! I will never come to this establishment ever again and I do not recommend anyone to come here. Lastly I do not like being rushed to Order my food through drive through. Have a great day. I will be reaching out to a general manager because I am very dissatisfied.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 13939 Old St Augustine Rd, Jacksonville?

McDonald's is open 24 hours a day, 7 days a week, operating from 00:00 to 23:59 every day.

Does this McDonald's location offer delivery service?

Yes, McDonald's offers delivery service 24/7, including same day and no-contact delivery options.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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