Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.8
2,371 reviews
5 stars
612
4 stars
356
3 stars
313
2 stars
234
1 star
856
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times at both the drive-thru and counter, often exceeding 30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Customer Service
Feedback was mixed; while some employees were praised for their friendliness, many customers experienced rude or unhelpful staff.
Cleanliness
Numerous reviews mentioned unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.
Food Quality
Several customers reported receiving cold or poorly prepared food, with specific complaints about raw chicken and stale items.
- RRRebekah Ray4 days ago1.0This place is horrible. I was picking up an order for DoorDash, it took 15 minutes past pickup time to get my order. While I was waiting, 3 female employees that were working the front area/drive through, were arguing and cussing. The drive thru line was wrapping around the building. Customers in side commented that this location is always like this. My order was simply a quarter pounder, fries and a drink. I will never get food from here. Suggesting you go somewhere else.
- ADAshley DeaseDec 31, 20251.0This has to be the WORST location in Jacksonville. Either you’re waiting in the drive thru for 30+ minutes, they give you the wrong thing or don’t give you a part of the meal or all of the above. Just left from a 32 minute sit at McDonald’s just for them to give me COLD food and only 4 of the 6 nuggets i asked for. What am I waiting on if the food isn’t even fresh? Never going back to this location. If I could give negative stars I would.
- BBBunnyDec 25, 20251.0takes usually 30 mins to an hour to get food from the drive thru, IF you're lucky AND the only one in line. They make you wait at the menu for 20-ish minutes of silence before thinking of taking your order
- JDJezreel DominguezDec 21, 20251.0This place is lucky to even have 2.9 stars. Deserve less for sure. Customer service is nonexistent, couldn’t even order through the drive thru…. Was told to hold for a second and it turned into over 10 minutes. Absolutely Empty drive-thru and lobby had a handful of people. Definitely NOT busy just dumb.
- JMJason MDec 19, 20251.0mc donalds. when did you start providing the options for a rare burger. not gonna lie it went down smooth. was watching a movie when i was partaking in this delicious morsel . my roommate turned on the lights un expected to announce his burger was rare... me who does not mind the partial cooking of beef was astounded.. i recorded a video of the patties and i must say... delicious.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 13939 Old St Augustine Rd, Jacksonville?
McDonald's is open 24 hours a day, 7 days a week, operating from 00:00 to 23:59 every day.
Does this McDonald's location offer delivery service?
Yes, McDonald's offers delivery service 24/7, including same day and no-contact delivery options.
Can I use the drive-through at this McDonald's any time?
Yes, the drive-through is open 24 hours daily, from 00:00 to 23:59 every day.
What payment methods are accepted at McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there an app to order from McDonald's?
Yes, you can order using the McDonald's App available for download on the Apple App Store and Google Play.
What services does McDonald's offer at this location?
They offer DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
What is the address and phone number for this McDonald's location?
The address is 13939 Old St Augustine Rd, Jacksonville, FL 32258. The main phone number is +1 904-268-6996.
Are there any pharmacies nearby McDonald's where I can also shop?
Yes, Walgreens is nearby and offers pharmacy services, hair supplies, and convenience store items, perfect to visit before or after your meal.
Where is the nearest gas station to McDonald's?
The GATE Gas Station is nearby offering gas, convenience store items, and automotive parts and accessories, convenient for customers on the go.
Are there any other fast food or dining options near this McDonald's?
Yes, nearby dining options include Chipotle Mexican Grill, MOD Pizza, Chili's Grill & Bar, It's Just Wings, and Jimmy John's, giving you diverse choices around McDonald's.