Main Event Jacksonville

Reviews

• BR

  Brook Rees

  Mar 7, 2026
  2.0
  We made reservations over 2 weeks in advance for my daughter's birthday to do the pajamas and pancakes theme offered on the website. From the beginning, I stated we would be paying extra for the parents of the children attending to eat breakfast with everyone as the kids are all 7 and under. I gave them a proposed head count of adults and children. The party coordinator and I spoke often regarding the details and updated guest list. However, upon arrival I found 1 small table with enough chairs for the children only. I was told I was only paying fod the children to have seating to eat, even though I was also paying for a lot of extra food for all of the adults. How does that make any sense when this was preplanned and I am paying for all this extra food and they were aware of the number of people eating? So I then speak to a manager who said he would "make an exception so I didnt feel like a failure". The entire place was still empty at this point with over 8 empty tables available. It was extremely unprofessional and rude. After that was settled, we did receive food and seating for everyone but it certainly didnt run smoothly. No one got any drinks until all the food already consumed and we were being rushed to go to the bowling activity. I do want to point out the two female workers assisting us were very kind and patient but didnt seem knowledgeable or skilled at handling a large party, but again, they were wonderful. All in all, my daughter, our family, and her friends had fun but I would not recommend this venue for a party. With the amount of times we spoke on the phone and the price we paid, there's really no reason those issues should have occurred.
• PH

  Philip Harris

  Mar 6, 2026
  1.0
  We were there last Saturday 2/28 celebrating a family members birthday. We got in line (which was super long) & opted for one of all you can play activity bundles for 7 of us total which included a food entree. We arrived at 1:45pm & were advised there was a 2hr wait for a lane. No worries there as it was busy being a Saturday, we opted to play some games. After a bit we decided to get some food, waited a bit for a server but was finally seated. Server took our orders then we were pretty much ghosted. After 30 minutes still no drinks & server no where in site. We had to flag down on of the food runners just to get our drinks. After waiting over an hour some of our food arrives we eat but still missing an entree for one of our party. After almost 2 hours the final entree comes out. We were told it was busy with many orders ahead of ours but people that came in after us got thier food. You would think being busy food would be hot & fresh. It was barley luke warm at best & fries were cold & soggy. Mind you all this time we only saw our server once. Now it's 4:30pm lane still not available (should have been by 4pm) so we play more games. The bundle included many activites but the only two at this location is bowling & laser tag so that was a disappointment. Now it's 6pm been there over 4hrs & still no lane. Now it's 6pm & we decided to leave as we had other plans. Now me & my wife our home for the evening watching a move & we get a text at almost 9pm saying our lane was ready, is this a joke? So after over 7hrs we can now bowl? This was a horrible experience, so disorganized & slow. We won't be back as there are many better options to choose from. Not worth the over $200 we spent.
• VY

  Vasudeep Yanala

  Mar 1, 2026
  1.0
  We celebrated my daughter's birthday yesterday, and it was the most disorganized event I’ve ever experienced. When we booked the event, we were told that a party host would be with us the entire time, but the assigned host hardly spent any time with us. We were given a schedule for each activity, but none of the timings were followed. The first activity, bowling, was supposed to be from 5:30 to 6:30, but we didn’t get our lane until 20 minutes after the scheduled time. When we asked for drinks at the bowling lane, we were told they weren’t served there, yet the group next to us was served drinks. After asking again, we were only given water. Despite having an hour for bowling, we were rushed to the next activity (cake cutting) after just 30 minutes. At the cake cutting, we were given the pizzas we ordered, and the party host left. According to our schedule, laser tag was supposed to start at 7:45, but the host came at 7:00 and asked if we wanted to go in 10 minutes. The kids had just started eating their pizza, and they only had 10 minutes to finish. When we insisted on sticking to the schedule, the host just left us. We ended up going to laser tag on our own and stood in line, only to have the staff take another group inside before checking their scheduled time. When we asked, we were told we had to wait 15 more minutes. If you’re not going to follow the schedule, why even provide one? What’s the point of booking the event 3 weeks in advance if nothing goes as planned? We paid a significant amount of money for this, and it was by far the most chaotic and poorly organized event I’ve attended.
• MM

  Morgan Miller

  Feb 28, 2026
  1.0
  Three of us went to the main event today and this was the first time I had been there since it was under a different ownership. We had a 6 and 1/2-year-old little girl with us and two adults. We decided after talking to this staff member selling the play cards to get the dinner and play combo times three. We encountered multiple problems with some of the games and had to get some credits put back on our card. We did manage to do the photo booth and one of the VR games, but repeatedly we're unable to get seated for the dinner. After multiple efforts we went to the counter to ask if we could go ahead and get a refund. They said the cards are not refundable and I protested asking for some kind of reasonable compromise here after receiving no assistance and no courtesy I said well I'm going to leave these cards with you and then I will contact my credit card company. Additionally the restrooms were very smelly and not well maintained. Overall the facility was way understaffed and it seemed like some of them really weren't well trained. We will not be attending again
• TT

  Taylor

  Feb 22, 2026
  1.0
  Came in with a party of 7 for our friend’s birthday. We collectively probably spent between $500-$1000. We waited around 2hrs for a table, another 45-an hour for a server to greet us, & half the games we tried to play were broken. A staff member at the prize counter was able to refund us the points multiple times, but after a certain point, we were just really dissatisfied with our experience & asked for a manager to discuss a refund or some sort of compensation for the money we spent. The GM, Destiny, told us that by signing our receipts for our cards that we were essentially signing a contract that said we would not be refunded for any reason. We didn’t sign any sort of waiver so this is completely untrue & essentially told us to get lost. We won’t be back here ever again & will highly disuade any friends or family from visiting here. I will be escalating this to corporate because this is all completely inexcusable & unprofessional. I would not be writing this review if we had even been offered some slight form of compensation or resolution to the poor experience we had. Only stand outs were the bartender, Mark, & Daquan at the card counter. Great guys & they’re really pulling their weight for the chaos around them.

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