While many customers praised the food for its authentic flavors and generous portions, there were several complaints about inconsistency in taste and freshness, particularly with biryani and other dishes.
Service Issues
Numerous reviews highlighted poor service experiences, including slow service, unresponsive staff, and issues with order accuracy, leading to customer dissatisfaction.
Cleanliness Concerns
Some customers expressed serious concerns about hygiene, including unsanitary conditions in the restaurant and inappropriate behavior from patrons.
Ambience and Atmosphere
The restaurant's atmosphere received positive feedback for being cozy and welcoming, although some noted that the service could detract from the overall experience.
RN
R N
2 days ago
4.0
The food is really good and so is the service. But can you please stop playing the horrible music videos?! Some of them are almost R rated. Why not show travel channels or sports? This is after all a family restaurant and some of these songs are very vulgar and inappropriate.
SK
Sunil Kuchipudi
Jan 1, 2026
4.0
Large selection if Indian cuisine both North and South Indian. Service is okay and overall good ambience. I do wish that the dishes are temperature hot when they arrive to the table. I would not recommend ordering dosa for that reason as the dish needs to be temperature hot.
KP
kishan patel
Dec 31, 2025
1.0
Its been 3 years I have not been to this restaurant but I thought after 3 years this place might have changed but it is still the same I have ordered chicken dum biriyani Togo as they are known for so called Andra telangana taste but after trying their biriyani I am completely disappointed chicken was not a dum cooked it was boiled rice was just full of colour and blend after ordering medium spicy.
I hope management understand my concern
LL
Loki
Dec 29, 2025
1.0
Me and my frnds visited Maa Kitchen today around 2:10 PM and ordered Chicken 65 biryani, shrimp biryani, and Guntur mutton biryani. The food was average, but after reaching home I fell sick, which makes me believe the food was not fresh. This was a very disappointing experience, especially when food quality and hygiene are so important. Too bad would not recommend.
MK
Manikanta Kakkireni
Dec 27, 2025
2.0
We visited today for dinner as a group of six based on recommendations from friends, but unfortunately the experience was very disappointing. We ordered four appetizers, methi paneer curry, and goat biryani, and clearly mentioned our request regarding onions multiple times. Despite this, the instructions were not followed. When we raised the concern, there was no apology or effort to resolve the issue correctly; instead, we were told that the instructions were mentioned but not followed in the kitchen. ( received biryani as i rejected the old one, but now i received the worst biryani)
Additionally, we specifically asked about the spice level of the methi curry since a child was dining with us. However, the dish turned out to be extremely spicy. When we brought this to their attention, the response was rude, stating that half the dish was already finished, which was not true—there were five of us and each person had only spoonful on all plates. Overall service left us feeling embarrassed and disrespected.
What are the regular opening hours of Maa Kitchen?
Maa Kitchen is open every day from 11:00 AM to 2:30 PM and again from 5:00 PM to around 9:45 PM.
Does Maa Kitchen offer delivery and in-store pickup services?
Yes, Maa Kitchen provides both in-store pickup and delivery services.
Where is Maa Kitchen located?
Maa Kitchen is located at 8206 Philips Hwy st 25, Jacksonville, FL 32256, USA.
What cuisines and food categories does Maa Kitchen specialize in?
Maa Kitchen specializes in Indian cuisine, offering Indian dishes including biryani, and caters to vegetarian and vegan preferences. It is also a family restaurant and offers catering services.
Can I view Maa Kitchen's menu and place orders online?
Yes, you can view the menu and place orders online at https://maakitchen.com/menu.
What is the price range of the food at Maa Kitchen?
Maa Kitchen has a moderate price range indicated as 'TWO'.
What are the takeaway hours for Maa Kitchen?
Takeout is available daily from 11:00 AM to 2:30 PM and 5:00 PM to around 9:45 PM at Maa Kitchen.
Is there a phone number I can call to contact Maa Kitchen?
Yes, you can reach Maa Kitchen by phone at +1 904-990-9999.
What nearby places can I visit before or after dining at Maa Kitchen?
Nearby you can visit places like Zero Latency VR JAX for arcade fun, Bella & Me Nails for beauty services, and Woodys for barbecue dining experiences, making for a well-rounded outing.
Are there other restaurants near Maa Kitchen where I could explore different cuisines?
Yes, nearby restaurants include La Nopalera Mexican Restaurant for Tex-Mex, Sake Sushi for Japanese cuisine, and Whispers Oysters and Crabhouse for seafood.
What nearby fitness or wellness centers can I visit around Maa Kitchen?
Around Maa Kitchen, you can visit Bailey's Powerhouse Gym and Chuze Fitness for workouts, and Massage Bliss or Elite Salon And Day Spa for relaxation and spa services.