Krispy Kreme

Reviews

• AM

  Allison Makhoul

  Nov 12, 2025
  2.0
  I don’t usually leave negative reviews but unfortunately this really set me off. First off, the donuts were really good. No complaints on any of the food stuff, except that they (rudely) told me they didn’t have lattes and I’d mobile ordered one. I believe stock needs to be updated per store, but I digress. What really threw me off was the service. I am a very patient person with customer service employees because I am one and have been one in 2 previous jobs. I am friendly to them. I came in for my birthday to get myself some donuts as a treat, and my sister ordered a latte. When I got to the store, the woman working near the actual checkout (veteran’s day, 11/11/2025 around 11:45am) was quite literally huffing, puffing & rolling her eyes at every single customer. I understand veteran’s day is busy and they must be stressed, but the entire time I was speaking to her about my mobile order and asking her what they had available that I could replace the out of stock latte with (which she rudely told me they didn’t have - “no lattes. yeah, no lattes.”), she was just rolling her eyes and sighing and begrudgingly walking to other staff members to ask them what was available. I don’t mind having to replace my items! My sister didn’t mind, we went with a chiller instead and it was good. But I don’t appreciate people rolling their eyes and giving me an attitude when I’m being nice and simply speaking to them. The donuts and chiller were good, the flavor was amazing. But some of the employees, especially her, need to be trained in customer service and how to talk to customers, specifically ones who are being respectful and thanking you. Again, I do not say this lightly. I’m not a Karen, I am just a 23 year old girl who also works customer service. I am very patient but not when you’re outright rude to every customer in line. Please tell some employees to check their attitudes.
• VG

  Vickie gordon

  Nov 12, 2025
  1.0
  If you look at EVERY review left, you see the exact same reply message. How pathetic. I don’t know why I’m bothering. This location never has stock. Three separate occasions several of the basic options were out. The window attendant needs customer support training. It appears they hire warm bodies with zero personality or common sense. Businesses simply don’t care about customer service anymore unless it’s negative, caught on tape and placed on social media. Maybe next time.
• DL

  Dana Lounders

  Nov 9, 2025
  5.0
  Stopped here for a donut fix during our visit with our Navy Sailor at Mayport Naval Base. We arrived late afternoon and the place was not busy. The cashier was very cordial and took our order right away while ensuring we received fresh donuts. They were having a $2 second box sale, which was great.
• DG

  David Grimes

  Nov 6, 2025
  1.0
  They like to rush me like a burden and I came with a preorder. I feel super unwelcome. Why so short with me? This is something I hate from any place. Fast is good but I didn't get a bag and they didn't make sure I got my points. They had a line but the old white couple was given full attention. So I need to fit their description for sure. For the black staff, hell yeah I do. Black lady told me to go when I tried to ask for help.
• AM

  Ashlee Martin

  Oct 26, 2025
  2.0
  This location no matter what time I or my spouse stops in , is always empty !!! they never have product , I can understand here and there, but it's every single time. Why even stay open I have no idea. Today my partner stopped in and wasn't even greeted. He was just told this is all The donuts we have. No good morning , I'm sorry this is all the donuts that we have right now. Just rude, I was there yesterday to try to get my son the Halloween donuts and they were completely out as well. I don't know if this is a management issue or a staffing issue but I really wish they would fix it. We love Krispy Kreme, just wish they actually had donuts when we stop in..

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