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Krispy Kreme

4.2
(1833 reviews)

Business Details

12973 Atlantic Blvd, Jacksonville, FL
32225, United States
(904) 220-4806

About

Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Jacksonville.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
12973 Atlantic Blvd, Jacksonville, FL
32225, United States

Hours

Reviews

4.2
1,833 reviews
5 stars
1,164
4 stars
283
3 stars
111
2 stars
66
1 star
209

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with several instances of staff being unhelpful or dismissive.

Product Freshness

There were mixed reviews regarding the freshness of donuts, with some customers receiving stale or day-old products.

Order Accuracy

Numerous complaints about incorrect orders and lack of attention to detail in fulfilling requests.

Atmosphere

The closed lobby and drive-thru only service were noted as negative aspects, impacting the overall customer experience.

Positive Experiences

Despite the issues, some customers praised the deliciousness of the donuts and highlighted friendly staff members.
  • LG
    Lisa G
    5 days ago
    1.0
    Absolutely horrible communication. I walked in And ask if they were had any special specials going on, yes we are running a special right now If you buy one glazed dozen and you get a second for $9.99 I said any, , he said yes. I through all of this shit to pick the second one and they charge $17.49 Not once did anyone say there was an up charge nor did anyone say the Variety wasn’t included. I literally asked!! Do you think they corrected the error at the register? Nope just argued with me about how they do it and why“because you got different types of donuts” In the end It ends up being $30 and change. Absolutely horrible customer service. She did absolutely nothing except tell me he was wrong after the fact, did not even want to correct their error just said are you gonna pay for this and then I’ll explain it to you, very rude. Never buy here again. Avoid it people at all cost unless you want to be robbed then told how you are wrong to question it.
  • SJ
    S J
    5 days ago
    1.0
    So what a scam! Mystery solved! So you think you’re getting fresh donuts if you go to the Atlantic Beach location where they make them fresh?!? NOT! Only if you get the hot donuts off the press. The last several times they have not been fresh except the original glazed. She said the ones that are served in the morning and during the day are the ones they make the night before. I told her can I please have fresh donuts and she said she would have to ask permission, she came back and said I can only have the ones they made last night only. She said the fresh ones they were making are going to retail locations. This is so sad, my family has always liked KK. The lady waiting on us was nice. Unfortunately I already said I would bring a few dozen donuts to the event so I had to buy them.
  • DL
    Dan Lopes
    Feb 11, 2026
    5.0
    The person working the drive thru window must have been in a grumpy mood. I tried to strike up a "good morning " chat, but got no response. Maybe he wasn't awake yet. 😉 All in all...the dozen originals made up for it! YUMMERS! 🤤😋☺️
  • MW
    Me W
    Jan 19, 2026
    4.0
    I am a fan of Krispy kreme when I go to Florida... how ever I am always disappointed when I go there and u people no longer make the blue berry glazed .. it disappointes me greatly. That is my favorite donut
  • CS
    Chris Sidock
    Jan 17, 2026
    4.0
    Krispy Kreme's history began in 1937 when Vernon Rudolph bought a secret yeast-raised doughnut recipe from a New Orleans chef, opening his first shop in Winston-Salem, NC to sell to local grocery stores, eventually creating the iconic glazed doughnut experience by cutting a hole in the wall for sidewalk sales. The brand grew by focusing on its Original Glazed, standardizing its classic look with green tile roofs in the 1960s, and becoming a global phenomenon, though it faced challenges with expansion and competition, eventually becoming private again in 2016. Key Milestones 1937: Vernon Rudolph opens the first Krispy Kreme in Winston-Salem, NC, selling doughnuts from a rented building. Early Years: Initially sold to grocery stores, Rudolph began selling directly to customers by cutting a hole in the shop wall, creating the "Hot Doughnuts Now" experience. 1960s: The classic green tile roof and heritage road sign design was standardized as the chain expanded across the Southeast. 1970s: Rudolph passed away in 1976, and the company went through ownership changes. 1980s: Franchisees bought the company back from Beatrice Foods, focusing on retail and the "Hot Doughnuts Now" sign to drive sales. 2000s: A period of rapid public expansion led to financial challenges, market saturation, and SEC scrutiny. 2016: Krispy Kreme became a private company again under JAB Holding Company, stabilizing its operations. Today: Krispy Kreme remains an iconic brand, known for its Original Glazed doughnut and global presence, even being featured in the Smithsonian.

Frequently Asked Questions About Krispy Kreme

What are the regular operating hours for Krispy Kreme Jacksonville?

Krispy Kreme Jacksonville is open daily from 6:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.

When can I get a free Original Glazed® Doughnut at Krispy Kreme?

You can get a free Original Glazed® Doughnut during Hot Light Hours, which are 7-9 AM and 5-7 PM.

Brand Certified Facts from Krispy Kreme

Krispy Kreme partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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