Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Jacksonville.
Many customers reported poor and rude service, with several instances of staff being unhelpful or dismissive.
Product Freshness
There were mixed reviews regarding the freshness of donuts, with some customers receiving stale or day-old products.
Order Accuracy
Numerous complaints about incorrect orders and lack of attention to detail in fulfilling requests.
Atmosphere
The closed lobby and drive-thru only service were noted as negative aspects, impacting the overall customer experience.
Positive Experiences
Despite the issues, some customers praised the deliciousness of the donuts and highlighted friendly staff members.
LG
Lisa G
5 days ago
1.0
Absolutely horrible communication. I walked in And ask if they were had any special specials going on, yes we are running a special right now If you buy one glazed dozen and you get a second for $9.99 I said any, , he said yes. I through all of this shit to pick the second one and they charge $17.49 Not once did anyone say there was an up charge nor did anyone say the Variety wasn’t included. I literally asked!! Do you think they corrected the error at the register? Nope just argued with me about how they do it and why“because you got different types of donuts” In the end It ends up being $30 and change. Absolutely horrible customer service. She did absolutely nothing except tell me he was wrong after the fact, did not even want to correct their error just said are you gonna pay for this and then I’ll explain it to you, very rude. Never buy here again. Avoid it people at all cost unless you want to be robbed then told how you are wrong to question it.
SJ
S J
5 days ago
1.0
So what a scam! Mystery solved! So you think you’re getting fresh donuts if you go to the Atlantic Beach location where they make them fresh?!? NOT! Only if you get the hot donuts off the press. The last several times they have not been fresh except the original glazed. She said the ones that are served in the morning and during the day are the ones they make the night before. I told her can I please have fresh donuts and she said she would have to ask permission, she came back and said I can only have the ones they made last night only. She said the fresh ones they were making are going to retail locations. This is so sad, my family has always liked KK. The lady waiting on us was nice. Unfortunately I already said I would bring a few dozen donuts to the event so I had to buy them.
DL
Dan Lopes
Feb 11, 2026
5.0
The person working the drive thru window must have been in a grumpy mood. I tried to strike up a "good morning " chat, but got no response. Maybe he wasn't awake yet. 😉
All in all...the dozen originals made up for it! YUMMERS! 🤤😋☺️
MW
Me W
Jan 19, 2026
4.0
I am a fan of Krispy kreme when I go to Florida... how ever I am always disappointed when I go there and u people no longer make the blue berry glazed .. it disappointes me greatly. That is my favorite donut
CS
Chris Sidock
Jan 17, 2026
4.0
Krispy Kreme's history began in 1937 when Vernon Rudolph bought a secret yeast-raised doughnut recipe from a New Orleans chef, opening his first shop in Winston-Salem, NC to sell to local grocery stores, eventually creating the iconic glazed doughnut experience by cutting a hole in the wall for sidewalk sales. The brand grew by focusing on its Original Glazed, standardizing its classic look with green tile roofs in the 1960s, and becoming a global phenomenon, though it faced challenges with expansion and competition, eventually becoming private again in 2016.
Key Milestones
1937: Vernon Rudolph opens the first Krispy Kreme in Winston-Salem, NC, selling doughnuts from a rented building.
Early Years: Initially sold to grocery stores, Rudolph began selling directly to customers by cutting a hole in the shop wall, creating the "Hot Doughnuts Now" experience.
1960s: The classic green tile roof and heritage road sign design was standardized as the chain expanded across the Southeast.
1970s: Rudolph passed away in 1976, and the company went through ownership changes.
1980s: Franchisees bought the company back from Beatrice Foods, focusing on retail and the "Hot Doughnuts Now" sign to drive sales.
2000s: A period of rapid public expansion led to financial challenges, market saturation, and SEC scrutiny.
2016: Krispy Kreme became a private company again under JAB Holding Company, stabilizing its operations.
Today: Krispy Kreme remains an iconic brand, known for its Original Glazed doughnut and global presence, even being featured in the Smithsonian.
What are the regular operating hours for Krispy Kreme Jacksonville?
Krispy Kreme Jacksonville is open daily from 6:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.
When can I get a free Original Glazed® Doughnut at Krispy Kreme?
You can get a free Original Glazed® Doughnut during Hot Light Hours, which are 7-9 AM and 5-7 PM.
Does Krispy Kreme offer delivery and pickup options?
Yes, Krispy Kreme offers delivery, pickup, and catering services.
What are the drive-through hours at Krispy Kreme Jacksonville?
The drive-through is open daily from 6:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.
What payment options does Krispy Kreme Jacksonville accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Are Krispy Kreme's doughnuts suitable for breakfast or brunch?
Yes, Krispy Kreme serves doughnuts along with coffee and other items ideal for breakfast and brunch.
Can I order Krispy Kreme online through an app?
Yes, you can order via the Krispy Kreme app available on iOS and Android, or through their online ordering website.
What nearby restaurants can I visit before or after enjoying Krispy Kreme?
Nearby dining options include Moe's Southwest Grill - Queens Harbor, Chili's Grill & Bar, Keke's Breakfast Cafe, and Wendy's, perfect for a variety of tastes.
Are there nearby stores where I can shop for mobile phone services?
Yes, near Krispy Kreme, you'll find T-Mobile and Sprint Store for your telecommunications needs.
What family-friendly or other amenities does Krispy Kreme offer?
Krispy Kreme welcomes families and the LGBTQ community, offers wheelchair-accessible restrooms, free parking lots, and dine-in seating for a comfortable visit.
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