Jimmy John's

3.8
262 reviews

About

Sandwich Restaurant

Location

Jimmy John's
7159 Philips Hwy, Jacksonville, FL
32216, United States

Hours

Reviews

3.8
262 reviews
5 stars
135
4 stars
39
3 stars
23
2 stars
19
1 star
46

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service and long wait times, especially for delivery orders.

Food Quality

Mixed reviews on food quality, with some customers praising freshness while others complained about stale bread and incorrect orders.

Customer Experience

Several reviews highlighted poor customer service, including rude staff and lack of responsiveness.

Pricing Concerns

Many customers expressed dissatisfaction with high prices relative to the quality and portion sizes of the food.
  • PL
    Patrick Leary
    Dec 17, 2025
    5.0
    I've never been to a Jimmy John's other than. If I could kiss Jimmy John on the mouth, I probably wouldn't but sure as hell would shake his hand until it hurts. I always like the signs that are up. Talking about putting pants on. Bathrooms are really clean and those sandwiches man the bread's so good!
  • SC
    Skyler C
    Nov 24, 2025
    3.0
    Almost $17 for a regular sub & chips? Service is good but why is everyone on the price gouging train?
  • TG
    Tony Gomez
    Oct 25, 2025
    5.0
    Simple food fast! Great for a quick bite.
  • KH
    Kaylee Hogan
    Oct 16, 2025
    1.0
    I will start with that I usually like this location. However today, I used a reward in my account. The person in the drive thru asked for the order confirmation and number, which was provided multiple times after they continued to say they did not have the order. Additionally, the order was missing majority of the ingredients on the sandwich. Between the attitude, service and incorrect order, I’m really hesitant to give this location any more of my business.
  • CD
    Chanda Danis
    Aug 5, 2025
    5.0
    Always a great experience at Jimmy John’s. The team is consistently kind, friendly, and welcoming. Customer service tonight was top notch — attentive, upbeat, and genuinely thoughtful. As always, the service was freaky fast without sacrificing quality.