Jimmy John's

3.5
204 reviews

About

Sandwich Restaurant

Location

Jimmy John's
9823 Tapestry Park Circle, Jacksonville, FL
32246, United States

Hours

Reviews

3.5
204 reviews
5 stars
95
4 stars
28
3 stars
15
2 stars
13
1 star
53

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted issues with rude and unprofessional staff, particularly during busy hours, leading to negative customer experiences.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect sandwich preparations.

Speed of Service

While some customers praised the speed of service, others noted significant delays in both in-store and delivery orders, indicating inconsistency.

Cleanliness

Several reviews commended the cleanliness of the location, noting that it was well-maintained even during busy periods.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their sandwiches while others complained about freshness and portion sizes.
  • RR
    Renee
    Dec 31, 2025
    1.0
    Ordered 4 sandwiches. 3 sandwiches were NOT what I had Ordered. Will go elsewhere.
  • MH
    Martin Holloway
    Dec 18, 2025
    5.0
    I regularly come by here for lunch and everytime I have such a great experience. The staff are always friendly and accommodating. The sandwiches are tasty and fresh.
  • JJ
    JeeLock
    Dec 1, 2025
    1.0
    I came in to order three subs one regular, one little John, and one toasted #16 giant. I came in the store 20 minutes before closing drove 15 minutes away from home for a Jimmy John’s giant number 16 toasted sub. Only for the employees to tell me they wouldn’t toast it because they were cleaning the oven with 20 minutes left until closing. For as long as I’ve been eating at Jimmy John’s, this is first time I’ve had a bad experience. So I went to firehouse instead, where I knew I would get what I wanted, which was a delicious toasted sub . Hopefully this location does better with their customer service.
  • HZ
    Heidi Zafirah
    Dec 1, 2025
    3.0
    I experienced two rude employees. They proceeded to look at bands on the guys phone while the female was making my sandwich. She began making it wrong so I corrected her and her exact words were "oh I did why did I do that?"... probably because they would rather play around than be professional since it was close to closing time.
  • MD
    Mateo Dominguez
    Oct 12, 2025
    5.0
    Lettuce wrap option good..but that buttery bread taste though..wow better than Subway.