Customers generally praised the food for its flavor and freshness, with specific mentions of dishes like the chicken adana and lamb soup being particularly well-received.
Customer Service
There are significant complaints about customer service, with reports of rude staff, unorganized service, and issues with order accuracy.
Atmosphere
The restaurant is described as having a welcoming atmosphere, with many customers appreciating the friendly staff and the overall dining experience.
Inconsistency
Several reviews noted inconsistencies in food quality and service, with some customers experiencing excellent meals while others reported disappointing or subpar experiences.
Value for Money
Many customers felt that the prices were reasonable for the quality and portion sizes of the food, although some expressed dissatisfaction with specific items being overpriced.
MA
Mike Ashchi
Nov 16, 2025
5.0
⭐️⭐️⭐️⭐️⭐️
An absolute hidden gem! The Middle Eastern flavors here are outstanding — every dish felt authentically crafted with care. The Turkish Adana Lamb kebobs were incredibly tender, juicy, and full of rich spice, truly some of the best I’ve tasted. The Falafels were shockingly delicious. Their sweets were equally exceptional, fresh and perfectly balanced. From start to finish, the food was amazing. I can’t recommend this place highly enough!
They also cater other foods ( Iranian Style Kebobs ) that are not on the menu and they do an amazing job with the quality as well. 👏
AA
Abdullah Almubarki
Nov 15, 2025
1.0
The most worst service i’ve ever seen i was waiting for my table and they just receive a person with no reservation at all and said you have to wait next to the table so that no body take it i don’t know it’s a race!!
BB
Brishna Bayat
Nov 7, 2025
5.0
Everything is excellent 100% recommending worth the visit
AS
Abraheem Suleiman
Nov 2, 2025
1.0
Went for a meal after work, and after eating the beef shawarma platter something very hard and small chipped the back of my premolar. It hurt greatly, and left me shocked for a few seconds as I spat it out and assessed what just happened. When I brought it up to a manager and/or owner, then brushed me off saying how they "Wouldn't make tooth pain such a big deal" and how "You're a young guy, you shouldn't be doing this (the complaint)" which is absolutely disgusting, and after a short argument he gave me a refund in cash, which I then returned with the intention press charges in civil court to pay for my X-rays and tooth repair. Terrible ownership.
AD
Andressa Dubberly
Oct 28, 2025
5.0
love this place and I love this restaurant. It never disappoints. The food is wonderful, fresh, and delicious. So flavorful! And the price is unbeatable. No exaggeration. If you want to try amazing food, you need to come to this place!
Frequently Asked Questions About Istanbul Grill and Bakery
What are the Istanbul Grill and Bakery's regular opening hours?
Istanbul Grill and Bakery is open daily from 9:00 AM to 10:00 PM.
Does Istanbul Grill and Bakery offer delivery services?
Yes, Istanbul Grill and Bakery offers delivery services.
Can I pick up my order in-store at Istanbul Grill and Bakery?
Yes, in-store pickup is available at Istanbul Grill and Bakery.
Where is Istanbul Grill and Bakery located?
It is located at 11173 Beach Blvd #108, Jacksonville, FL 32246, USA.
What type of cuisine does Istanbul Grill and Bakery specialize in?
Istanbul Grill and Bakery specializes in Turkish and Mediterranean cuisine.
How can I view the menu or place an order online?
You can view the menu and place an order online at https://istanbuljax.com/menu.
What is the price range at Istanbul Grill and Bakery?
The price range at Istanbul Grill and Bakery is moderate (TWO).
Is there a medical center near Istanbul Grill and Bakery?
Yes, All In One HealthCare medical center is located nearby, which might be convenient for customers visiting for health-related appointments.
Are there places to shop for clothing or uniforms near Istanbul Grill and Bakery?
Yes, RC Uniforms, a clothing and uniform store, is near Istanbul Grill and Bakery, which could be helpful for customers looking to shop after dining.
What recreational activities are available near Istanbul Grill and Bakery?
Nearby recreational options include Bowlero, a bowling alley and arcade with a cocktail bar, perfect for enjoying entertainment before or after your meal.