Customers praised the jerk chicken pizza and wings for being fresh and flavorful, but some reported issues with undercooked or poorly prepared items.
Customer Service
Feedback on customer service was mixed; while many appreciated the friendly staff, others experienced rudeness and poor handling of orders.
Cleanliness
The restaurant was frequently noted for its cleanliness, contributing positively to the dining experience.
Wait Times
Several reviews highlighted long wait times for food, with some customers expressing frustration over delays and order mix-ups.
Management Changes
New management received positive remarks for improving service and food quality, although some customers noted inconsistencies.
DA
Deleted Account
3 days ago
5.0
Eve took our order and she was awesome. Their register had a malfunction and I was double charged, but the manager immediately came over to resolve the issue. They also had a pretty hectic rush during my visit but everyone worked together very peacefully and quickly…. (Which is rare to see in a hot and busy kitchen). It was very cool to see the open kitchen and watch how professional and clean the staff handled the food.
Overall, great experience, affordable prices and great food. Definitely my new “go-to” pizza spot.
TD
Trina Don
Nov 13, 2025
1.0
This is a terrible experience. Think you get online and you order you food. You pay for you food you get a time to pick your food up. You get someone to cover your classroom so you can pick up your lunch. Then you get there on time and they say about 10 min before it’s going to be done. The. Imagine after asking for a refund because you don’t have the time to wait and being told very rudely that you should have just waited for for your food. Then imagine when you get back to work you get a verbal warning about being late for lunch. And you still don’t have food to eat and you’re going to have to wait for your money back. That right there is excellence in service. I would rather eat mediocre food that’s prepared on time.
Imagine it’s not the first time having to wait.
CC
Childcare Conversations
Nov 10, 2025
5.0
My family and I are always on the hunt for a great late-night snack, and Good Fellas absolutely delivered. From the moment we walked in, we were greeted warmly and treated like regulars. The jerk pizza was bold and delicious, the cheese pizza was so cheesy and fresh. The wings OMG! I tried four different flavors and each one was cooked to perfection. They truly exceeded my expectations. Now my kids are hooked and asking for Good Fellas 2–3 times a week. Great food, great vibes, and open late. I can only say try them for yourself you will not be disappointed.
DM
Dwayne Mitchell
Nov 10, 2025
5.0
This pizza is by far the best in the city!!! But it’s not just the pizza the wings are great as well! Cooked well to perfection with a variety of sauces! The restaurant is clean and the customer service is excellent! I definitely recommend Goodfellas and will be going back!!!
CC
Ceciley Crowley
Nov 4, 2025
3.0
The best pizza I’ve had in over a decade!!The staff seemed brand new to the food service industry or like they’ve been traumatized by customer interactions. I was calling on the drive there but no answer. When I arrived I inquired and a young lady told me they were busy and didn’t answer. Obviously untrue. The gentleman and possibly manager or owner told me it’s best to place an online order and it’ll be ready when I arrive. That was clearly the truth and a more sensible response. Truth goes further than just blowing smoke and now I know how to place an order in advance. My only real critique is that they need to invest in hair nets or some type of hair covering because it’s only a matter of time before hair gets in the food. If they get hair nets they’ll have a customer for life.
Frequently Asked Questions About Goodfellas Pizza Jacksonville
What are the opening hours for Goodfellas Pizza Jacksonville?
Goodfellas Pizza Jacksonville is open daily from 11:00 AM to midnight on Monday, and stays open later on other days up to 4:00 AM on weekends.
Does Goodfellas Pizza Jacksonville offer delivery and pickup services?
Yes, Goodfellas Pizza Jacksonville provides both in-store pickup and delivery services.
Where is Goodfellas Pizza Jacksonville located?
The restaurant is located at 5290 Norwood Ave, Suite 5, Jacksonville, FL 32208, USA.
What types of cuisine does Goodfellas Pizza Jacksonville serve?
They serve Pizza, American, Italian, Chicken Wings, Hamburgers, Salads, and offer vegetarian options.
Does Goodfellas Pizza Jacksonville have a website to view their menu or place an order?
Yes, you can view the menu and place orders at https://getgoodfellaspizza.com/menu.
What is the price range at Goodfellas Pizza Jacksonville?
Goodfellas Pizza Jacksonville falls within a moderate price range, labeled as 'TWO'.
What are the delivery hours at Goodfellas Pizza Jacksonville?
Delivery is available starting at 11:10 AM with varying closing times depending on the day, including late hours until 3:30 AM on weekends.
Are there any gyms near Goodfellas Pizza Jacksonville where I can work out before enjoying a meal?
Yes, Planet Fitness and Youfit Health Clubs are nearby gyms where you can work out before grabbing a meal at Goodfellas Pizza Jacksonville.
Can I visit any grocery or discount stores near Goodfellas Pizza Jacksonville for shopping before or after dining?
Yes, Family Dollar and Publix are nearby stores where you can shop for groceries or essentials before or after your visit to Goodfellas Pizza Jacksonville.
Are there other food options close to Goodfellas Pizza Jacksonville if I want to try something different?
Nearby food options include Papa John's Pizza, Subway, McDonald's, and Wingstop, offering a variety of fast food and pizza choices.