Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 13249 City Square Dr. in Jacksonville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,675 reviews
5 stars
1,013
4 stars
346
3 stars
157
2 stars
63
1 star
96
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries, noting freshness and taste, though some experienced issues with preparation and cleanliness.
Service
Feedback highlighted friendly and helpful staff, but there were also complaints about rude service and long wait times.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with the dining area and food preparation areas.
Pricing
Many customers felt the prices were high for the quality of food received, leading to mixed feelings about value.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the vibe while others reported unwelcoming experiences.
- HBhellohhhnurse BethancourtNov 9, 20255.0Great burger! Lots of Cajun fries! Refreshing drink!
- CRCourtney RichmondOct 26, 20254.0Food was good. Soda machine was disgusting and needs to be cleaned.
- KFKimberly FrostOct 24, 20255.0Great food and great atmosphere. The fries are to die for, it's like you made them in your own kitchen. Yummo!
- ASAlabama ShootshitOct 16, 20255.0Very friendly staff and manager. Glad Five Guys has meal deals now.
- WMWilliam McWhinneyOct 1, 20251.0Several times I've gone to this establishment because they were listed on the upside app. If you are expecting to get a rebate on upside from this business you're not going to get it. I uploaded their receipts from their register and twice now I have not getting my rebate. If that's the way what they want to do business, they don't need my business. To the owner or general manager: if you have no intention of paying rebates, don't list your business on upside! UPDATE: I don't need to contact you through a website as I have said what I need to say. If you don't want to pay out your promotional rebates through upside, don't list on upside.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys accept reservations?
No, Five Guys does not accept reservations.
What are the typical operating hours of Five Guys at 13249 City Square Dr., Jacksonville?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Does Five Guys offer delivery services?
Yes, Five Guys offers delivery daily from 11:00 AM to 9:30 PM via their online ordering platform.
Can I pick up my Five Guys order in store?
Yes, Five Guys offers in-store pickup services.
How can I customize my burger or milkshake at Five Guys?
You can choose from over 250,000 burger combinations and more than 1,000 milkshake varieties to customize your meal.
What payment options are accepted at Five Guys?
Five Guys accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is Five Guys wheelchair accessible?
Yes, Five Guys has wheelchair accessible entrance, parking, seating, and restrooms.
Are there any family-friendly amenities at Five Guys?
Yes, Five Guys welcomes children and provides high chairs and a children's menu.
What nearby stores can I visit before or after dining at Five Guys?
You can visit nearby stores such as Barnett Jewelers for fashion accessories or GNC Live Well for vitamins and supplements, conveniently located near Five Guys in River City Marketplace.
What entertainment options are near Five Guys?
For entertainment, check out GameStop or River City Marketplace - GameStop arcade and video game store, which are close to Five Guys at River City.
How can I find Five Guys if I'm using public transit or visiting nearby attractions?
Five Guys is conveniently located at 13249 City Square Dr. in Jacksonville near popular locations like Walmart Pharmacy and NailStudio & Spa, making it easy to plan your visit around shopping or spa appointments.