Brand Certified
Five Guys
4.1(200 reviews)
Certified by Five Guys • Feb 22, 2026
Business Details
13249 City Square Dr., Jacksonville, FL
32218, United States
Certified by Five Guys • Feb 22, 2026
(904) 751-9711
Certified by Five Guys • Feb 22, 2026
https://restaurants.fiveguys.com/13249-city-square-dr
Certified by Five Guys • Feb 22, 2026
About
Certified by Five Guys • Feb 22, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 13249 City Square Dr. in Jacksonville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Feb 22, 2026
Hours
Certified by Five Guys • Feb 22, 2026
Reviews
4.1
200 reviews
5 stars
119
4 stars
34
3 stars
20
2 stars
8
1 star
19
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries, noting freshness and taste, although some reported issues with greasy fries and inconsistent cooking.
Customer Service
Feedback on service was mixed; while some employees received high praise for friendliness and efficiency, others were criticized for rudeness and poor management.
Pricing
Many customers felt the prices were high for the portion sizes and quality, leading to complaints about value for money.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and soda machines, which detracted from the overall dining experience.
- TFTricia FosterFeb 14, 20261.0The prices insane for decent food
- KHKiera HarrisFeb 10, 20265.0Great food. Always quick. Great service.
- BDBosslady DeleonFeb 3, 20265.0Too damn a expensive stop it lower them prices....we trying to to be pay bills
- CCCoryJan 29, 20262.0Can't figure out why I spent $25 on a burger and fries (without a drink) just to shit it out 20 minutes later. What's $25???
- PAPhilip AshbyJan 23, 20261.0Absolutely terrible customer service. I ordered $19 worth of food and asked for a cup for water. They gave me a cup about the size of a thimble, so I asked him if I could have a regular cup given that I was spending almost $20 on a burger and fries. Their response was no. Sorry that's the water cup. I will never go to this location again. Terrible terrible service
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys accept reservations?
No, Five Guys does not accept reservations.
What are the typical operating hours of Five Guys at 13249 City Square Dr., Jacksonville?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Does Five Guys offer delivery services?
Yes, Five Guys offers delivery daily from 11:00 AM to 9:30 PM via their online ordering platform.
Can I pick up my Five Guys order in store?
Yes, Five Guys offers in-store pickup services.
How can I customize my burger or milkshake at Five Guys?
You can choose from over 250,000 burger combinations and more than 1,000 milkshake varieties to customize your meal.
What payment options are accepted at Five Guys?
Five Guys accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is Five Guys wheelchair accessible?
Yes, Five Guys has wheelchair accessible entrance, parking, seating, and restrooms.
Are there any family-friendly amenities at Five Guys?
Yes, Five Guys welcomes children and provides high chairs and a children's menu.
What nearby stores can I visit before or after dining at Five Guys?
You can visit nearby stores such as Barnett Jewelers for fashion accessories or GNC Live Well for vitamins and supplements, conveniently located near Five Guys in River City Marketplace.
What entertainment options are near Five Guys?
For entertainment, check out GameStop or River City Marketplace - GameStop arcade and video game store, which are close to Five Guys at River City.
How can I find Five Guys if I'm using public transit or visiting nearby attractions?
Five Guys is conveniently located at 13249 City Square Dr. in Jacksonville near popular locations like Walmart Pharmacy and NailStudio & Spa, making it easy to plan your visit around shopping or spa appointments.
Brand Certified Facts from Five Guys
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Certified February 22, 2026Yext Knowledge Graph
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