Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 13249 City Square Dr. in Jacksonville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,695 reviews
5 stars
1,026
4 stars
347
3 stars
158
2 stars
64
1 star
100
What are people saying?
AI-generated from recent customer reviews
Service Issues
Several customers reported poor service, including being turned away during service hours and rude staff interactions.
Food Quality
While many praised the burgers and fries, there were complaints about food being greasy, cold, or improperly prepared.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty floors and tables, as well as issues with the soda machine.
Pricing Concerns
Customers frequently noted that the prices were high relative to the quality and portion sizes of the food.
Positive Staff Experiences
Despite some negative feedback, several reviews highlighted friendly and efficient staff, particularly praising specific employees for their service.
- JDJuana DensonJan 2, 20265.0Great service. They pronounced my name correctly. Lol
- MDMegan DerochieDec 21, 20251.0Turning away customers! What kind of business turns away customers ? I understand it was busy, I was willing to wait for my order. But to just straight turn me away ? That’s unprofessional. Next time maybe tell me the wait will be longer than normal and let me decide if I still want to order.
- AAAdam AllenDec 21, 20251.0They have hired new employees particulary a young women working the grill that cant handle the lunch rush and very rudely turned me and my wife away from ordering while the restaurant was within its service hours because they were exasperated with the volume of orders, obviously management needs to have someone working that can handle flipping pattys and a bit of stress. We won't be eating there anymore its already to expensive and nasty and childish employees added in has broken the camels back.
- CMCorey MckieDec 19, 20255.0⭐️⭐️⭐️⭐️⭐️ This Five Guys deserves every star—not because of price, but because of the people. An all-women crew absolutely crushing it during high traffic hours with clear communication, efficiency, and real teamwork. You can tell this kitchen is run with intention and pride. Orders move fast, everyone knows their role, and the energy stays positive even when it’s busy. Shout-out to Sam, the leader who strikes the perfect balance between being in charge and being genuinely kind. She leads with confidence, respect, and grace—and it shows in how smoothly everything runs. The food? Fresh, hot, and exactly what you expect when a kitchen is operating at this level. Five Guys—value these ladies, because THEY are the reason this location earns a solid 5-star review. 👏🍔🔥
- JMjohn myersDec 6, 20253.0Good food but pricey for a cheeseburger that doesn't come with fries or a drink. Place was kinda dirty. They have peanuts to eat when waiting for food and the shells were everywhere and some looked mouth wet.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys accept reservations?
No, Five Guys does not accept reservations.
What are the typical operating hours of Five Guys at 13249 City Square Dr., Jacksonville?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Does Five Guys offer delivery services?
Yes, Five Guys offers delivery daily from 11:00 AM to 9:30 PM via their online ordering platform.
Can I pick up my Five Guys order in store?
Yes, Five Guys offers in-store pickup services.
How can I customize my burger or milkshake at Five Guys?
You can choose from over 250,000 burger combinations and more than 1,000 milkshake varieties to customize your meal.
What payment options are accepted at Five Guys?
Five Guys accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is Five Guys wheelchair accessible?
Yes, Five Guys has wheelchair accessible entrance, parking, seating, and restrooms.
Are there any family-friendly amenities at Five Guys?
Yes, Five Guys welcomes children and provides high chairs and a children's menu.
What nearby stores can I visit before or after dining at Five Guys?
You can visit nearby stores such as Barnett Jewelers for fashion accessories or GNC Live Well for vitamins and supplements, conveniently located near Five Guys in River City Marketplace.
What entertainment options are near Five Guys?
For entertainment, check out GameStop or River City Marketplace - GameStop arcade and video game store, which are close to Five Guys at River City.
How can I find Five Guys if I'm using public transit or visiting nearby attractions?
Five Guys is conveniently located at 13249 City Square Dr. in Jacksonville near popular locations like Walmart Pharmacy and NailStudio & Spa, making it easy to plan your visit around shopping or spa appointments.