Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 4413 Town Center Parkway in Jacksonville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,152 reviews
5 stars
746
4 stars
223
3 stars
80
2 stars
29
1 star
74
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the burgers and fries for being fresh, delicious, and high quality, although some noted a decline in consistency over time.
Customer Service
While many reviews highlighted friendly and welcoming staff, there were significant complaints about rude service and poor management handling of customer issues.
Pricing
Numerous customers expressed concerns about the high prices, feeling that the cost did not always match the quality of the food.
Cleanliness
The restaurant was frequently noted for its cleanliness, contributing positively to the overall dining experience.
Order Fulfillment
Several reviews mentioned issues with order accuracy and long wait times, particularly for online orders.
- DDDarcia4 days ago4.0I have never had a good experience at a five guys restaurant before. From the food being prepared bad, to a location forgetting to put meat on my to go hamburger, I’ve just despised this franchise. However, this time I have a different opinion. My girlfriend was hungry and wanted to get fries and a shake. I decided to get something as well. The food was very flavorful and the fries were cooked and seasoned to what I would consider perfection. I still feel it is very overpriced but this location ran things smoothly and took care with the cooking of the burgers and fries . Well done.
- ANAlianys NegronNov 14, 20255.0Had only not a great welcoming from a guy called Travis at the Town Center location but they also delivered great service and great food. November 14, 2025 good team in play. Thank you for making BURGERS GREAT!
- GGGatorGuyOct 28, 20255.0Same great food you would expect from any Five Guy's. Staff is very friendly. It is a great location.
- NFNathalie FreemanSep 20, 20251.0I ordered food from here tonight 9/20 at 6:30pm I was told it would be ready in 8-12 minutes and left my house. Arrived at the store at 6:40ish and proceeded to wait until 7pm when I finally asked if my food was about ready and they had not even started on it. They started it then tried to give me my food and send me on my way without my 2 milkshakes so after a brief argument they said okay and came back with only 1 shake and we’re done. So after another brief argument and the employee being extremely rude and having an attitude with me because I wanted my 2nd milkshake I paid for and you are paid to make. I understand forgetting stuff, I understand having even a bad day but this was completely uncalled for, neglectful and horrible customer service. For the amount of money I spent they should be able to pay the employees fair enough wages that they can make a milkshake without getting into a petty argument with someone about it. I will not be returning to this particular store service is slow and horrible.
- BBBob BarkerSep 14, 20254.0It was ok, seems like the food from five guys has kinda slacked off, not add great as it was or the newness wore off, which makes it hard top swallow $25.00 for a burger fries and a coke.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Where is the Five Guys restaurant located in Jacksonville?
The Five Guys restaurant is located at 4413 Town Center Parkway, Unit 401, Jacksonville, FL 32246.
What are the opening hours for Five Guys in Jacksonville?
Five Guys in Jacksonville is open daily from 11:00 AM to 10:00 PM.
Does Five Guys accept reservations at the Jacksonville location?
No, Five Guys does not accept reservations at this location.
Can I order Five Guys food for delivery?
Yes, Five Guys offers delivery from 11:00 AM to 9:30 PM every day. You can order online through their delivery URL.
What payment options are available at Five Guys in Jacksonville?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does Five Guys offer gluten-free options?
Five Guys offers sandwiches like burgers and hot dogs without a bun via wraps or bowls, which can be gluten-free. However, buns, hot dogs (Canada only), and certain condiments contain gluten. Cross-contamination risk exists, so please check their allergen chart for details.
Are children welcome at Five Guys Jacksonville, and are there facilities for them?
Yes, children are welcome, and the restaurant has a children's menu and provides high chairs.
What popular nearby places can I visit before or after dining at Five Guys?
Nearby you can visit Publix Super Market at St. John's Town Center for groceries, Seasons Of Japan for Japanese cuisine, or sweetFrog Premium Frozen Yogurt for dessert after your meal.
Is there convenient transit or services near Five Guys Jacksonville that can help customers?
Yes, Redbox kiosks for rentals and Presto! ATM are nearby, as well as several salons like Sport Clips Haircuts and Aura Salon for grooming needs.
What unique dining options are available near Five Guys in Jacksonville?
Near Five Guys, you can find diverse options such as Kingdom Sushi for Japanese cuisine, Quiznos for sandwiches, and Peterbrooke Chocolatier for sweets and chocolates.