Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 9630 Apple Cross Rd. in Jacksonville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
1,204 reviews
5 stars
784
4 stars
257
3 stars
78
2 stars
35
1 star
50
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the friendly and welcoming staff, highlighting their positive attitudes and willingness to assist.
Food Quality
The burgers and fries received mixed reviews; while many enjoyed the freshness and taste, some noted issues with greasiness and inconsistency in preparation.
Pricing Concerns
Numerous reviews mentioned that the prices are considered high, with some customers feeling that the quality does not justify the cost.
Order Accuracy
Several customers reported issues with incorrect orders and slow service, indicating a need for improvement in order management.
Cleanliness
The dining area was generally noted as clean, although some reviews pointed out occasional cleanliness issues.
- ICIsabelle Childre3 days ago5.0Stopped in for lunch they weren’t too busy yet and I noticed everyone cleaning in their down time. Great environment and just want to recognize people for hard work.
- CGChristopher GaineyNov 16, 20251.0Come here frequently usually the service is good but tonight fries wasn’t fresh asked one worker in the back to make new ones he didn’t seem Concerned talked with manager he said he would resolve and still took about 10 minutes to get fresh fries family was done eating before we got new fries
- AKAbraham KimuOct 25, 20255.0Always come here every time after my DND session, and they're so friendly. Today I got some free Cajun fries and I had to leave a review 🙏🏿
- JLJay LeahOct 7, 20255.0Great food and kind staff, Luke and Ren were very nice.
- SCStephanie colemanSep 18, 20255.0When I walked in the door, they said hello glad you came in. I was like thank you. They took my order right away with a smile on their face. They were also friendly. I thought I was on hidden camera somewhere and somebody was pull prank me I mean they were really happy to see me there. They were happy to make you a hot fresh meal. I came in about 830 pm at night no problem. I can’t say nothing but good things about this place and everybody that worked they tried to sell me a milkshake which I thought that was great, but the best thing they told me, thank you for coming in and they appreciate my business with a smile on their face that made me feel really good. Keep up the great job. Tell everybody I said thank you i’ve never have been in such a place that was so nice to eat lately since Covid hit. I can’t say nothing but good things about this place.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 9630 Apple Cross Rd. accept reservations?
No, Five Guys does not accept reservations at this location.
What are the operating hours for dine-in and delivery services at this Five Guys location?
Five Guys is open from 11:00 AM to 10:00 PM daily for dine-in. Delivery is available from 11:00 AM to 9:30 PM every day.
Does Five Guys offer delivery and in-store pickup?
Yes, Five Guys offers both in-store pickup and delivery services at this location.
Can I customize my burger or milkshake at Five Guys?
Absolutely! Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations.
What payment options are accepted at Five Guys on Apple Cross Rd.?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does Five Guys offer gluten-free options?
Five Guys offers sandwiches without buns using wraps or bowls, suitable for gluten-sensitive customers, but cross-contamination risks exist. Buns and some condiments contain gluten. Please check their allergen chart for details.
Is the Five Guys veggie sandwich a veggie burger?
No, the veggie sandwich is not a veggie burger. It's a combination of peppers, onions, mushrooms, and optional cheese, customizable with various condiments.
What are some nearby places I can visit before or after eating at Five Guys?
Nearby, you can visit local spots like Coliseum of Comics for comic books, Orangetheory Fitness Oakleaf for a workout, or Oakleaf Town Center for shopping and dining.
Is there a gym close to Five Guys where I can exercise before grabbing a meal?
Yes, Orangetheory Fitness Oakleaf is a nearby gym where you can get a workout before or after enjoying your meal at Five Guys.
Are there other dining options near Five Guys in the Oakleaf area?
Yes, nearby dining options include Tropical Smoothie Cafe for smoothies and light fare, Red Bowl for Japanese cuisine, and Moe’s Southwest Grill for Tex-Mex dishes.