Brand Certified
Five Guys
4.4(1215 reviews)
Certified by Five Guys • Feb 22, 2026
Business Details
9630 Apple Cross Rd., Jacksonville, FL
32222, United States
Certified by Five Guys • Feb 22, 2026
(904) 573-0900
Certified by Five Guys • Feb 22, 2026
https://restaurants.fiveguys.com/9630-apple-cross-rd
Certified by Five Guys • Feb 22, 2026
About
Certified by Five Guys • Feb 22, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 9630 Apple Cross Rd. in Jacksonville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Feb 22, 2026
Hours
Certified by Five Guys • Feb 22, 2026
Reviews
4.4
1,215 reviews
5 stars
791
4 stars
258
3 stars
80
2 stars
35
1 star
51
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the friendly and attentive staff, noting their positive attitudes and willingness to help.
Food Quality
The burgers and fries received high marks for being fresh and delicious, although some customers noted issues with greasiness and inconsistency in preparation.
Pricing Concerns
Many reviews mentioned that the prices are considered high, with some customers feeling that the value does not match the cost.
Cleanliness
The restaurant was generally reported as clean, with some customers appreciating the efforts of staff to maintain a tidy environment.
Order Accuracy
Several customers experienced issues with order accuracy, including incorrect items and preparation, leading to dissatisfaction.
- SBSusan BriggsFeb 18, 20265.0Everything was good 💯
- CC !Jan 30, 20261.0Do not door dash or Uber eats from this location, the food is never ready when you get there and it takes 20 minutes to get the order. You lose time and money
- AAAletheaJan 13, 20265.0Aubrey b and team was friendly I was impressed by Aubrey’s positive attitude and customer service Good food
- OOortsailoJan 11, 20265.0Always great service. They remember when you like your fries less salty and that's something. Great job!
- HRHeidi RobinsonJan 10, 20265.0The food was better than I expected. The fries were so delicious. The BLT was ok as well as the peach minute maid lemonade.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 9630 Apple Cross Rd. accept reservations?
No, Five Guys does not accept reservations at this location.
What are the operating hours for dine-in and delivery services at this Five Guys location?
Five Guys is open from 11:00 AM to 10:00 PM daily for dine-in. Delivery is available from 11:00 AM to 9:30 PM every day.
Does Five Guys offer delivery and in-store pickup?
Yes, Five Guys offers both in-store pickup and delivery services at this location.
Can I customize my burger or milkshake at Five Guys?
Absolutely! Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations.
What payment options are accepted at Five Guys on Apple Cross Rd.?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does Five Guys offer gluten-free options?
Five Guys offers sandwiches without buns using wraps or bowls, suitable for gluten-sensitive customers, but cross-contamination risks exist. Buns and some condiments contain gluten. Please check their allergen chart for details.
Is the Five Guys veggie sandwich a veggie burger?
No, the veggie sandwich is not a veggie burger. It's a combination of peppers, onions, mushrooms, and optional cheese, customizable with various condiments.
What are some nearby places I can visit before or after eating at Five Guys?
Nearby, you can visit local spots like Coliseum of Comics for comic books, Orangetheory Fitness Oakleaf for a workout, or Oakleaf Town Center for shopping and dining.
Is there a gym close to Five Guys where I can exercise before grabbing a meal?
Yes, Orangetheory Fitness Oakleaf is a nearby gym where you can get a workout before or after enjoying your meal at Five Guys.
Are there other dining options near Five Guys in the Oakleaf area?
Yes, nearby dining options include Tropical Smoothie Cafe for smoothies and light fare, Red Bowl for Japanese cuisine, and Moe’s Southwest Grill for Tex-Mex dishes.
Brand Certified Facts from Five Guys
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Certified February 22, 2026Yext Knowledge Graph
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