Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 9630 Apple Cross Rd. in Jacksonville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
1,210 reviews
5 stars
788
4 stars
258
3 stars
79
2 stars
35
1 star
50
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the burgers and fries for being fresh and delicious, although some noted issues with greasiness and saltiness.
Service Experience
While many reviews highlighted friendly and attentive staff, there were several complaints about slow service and order inaccuracies.
Pricing Concerns
Numerous customers expressed that the prices are high, with some feeling that the quality does not justify the cost.
Cleanliness
The restaurant was generally noted for being clean, although a few reviews mentioned issues with the dining area.
- HRHeidi Robinson2 days ago5.0The food was better than I expected. The fries were so delicious. The BLT was ok as well as the peach minute maid lemonade.
- RZRobert ZinkerDec 6, 20254.0A bit pricey but great hamburgers
- RRRobert RobertDec 5, 20255.0Great hamburger
- ADAlicia DNov 24, 20255.0I ordered through the app right at a peak dinner rush around 7:30. These guys were hustling and moving, but they still gave a smile to each customer, even if they didn’t smile back in return. Great job crew! And the burgers and fries never disappoint.
- ICIsabelle ChildreNov 22, 20255.0Stopped in for lunch they weren’t too busy yet and I noticed everyone cleaning in their down time. Great environment and just want to recognize people for hard work.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 9630 Apple Cross Rd. accept reservations?
No, Five Guys does not accept reservations at this location.
What are the operating hours for dine-in and delivery services at this Five Guys location?
Five Guys is open from 11:00 AM to 10:00 PM daily for dine-in. Delivery is available from 11:00 AM to 9:30 PM every day.
Does Five Guys offer delivery and in-store pickup?
Yes, Five Guys offers both in-store pickup and delivery services at this location.
Can I customize my burger or milkshake at Five Guys?
Absolutely! Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations.
What payment options are accepted at Five Guys on Apple Cross Rd.?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does Five Guys offer gluten-free options?
Five Guys offers sandwiches without buns using wraps or bowls, suitable for gluten-sensitive customers, but cross-contamination risks exist. Buns and some condiments contain gluten. Please check their allergen chart for details.
Is the Five Guys veggie sandwich a veggie burger?
No, the veggie sandwich is not a veggie burger. It's a combination of peppers, onions, mushrooms, and optional cheese, customizable with various condiments.
What are some nearby places I can visit before or after eating at Five Guys?
Nearby, you can visit local spots like Coliseum of Comics for comic books, Orangetheory Fitness Oakleaf for a workout, or Oakleaf Town Center for shopping and dining.
Is there a gym close to Five Guys where I can exercise before grabbing a meal?
Yes, Orangetheory Fitness Oakleaf is a nearby gym where you can get a workout before or after enjoying your meal at Five Guys.
Are there other dining options near Five Guys in the Oakleaf area?
Yes, nearby dining options include Tropical Smoothie Cafe for smoothies and light fare, Red Bowl for Japanese cuisine, and Moe’s Southwest Grill for Tex-Mex dishes.