Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 13760 St. Augustine Road in Jacksonville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
613 reviews
5 stars
405
4 stars
110
3 stars
46
2 stars
18
1 star
34
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the freshness and taste of the burgers and fries, some noted a decline in quality and inconsistency in preparation.
Pricing
Numerous reviews highlighted the high prices, with many customers feeling that the cost does not match the value received.
Service
Customer service received mixed reviews; while some praised the friendly and attentive staff, others reported issues with order accuracy and responsiveness.
Cleanliness
Several customers expressed concerns about the cleanliness of the dining area and kitchen, with reports of dirty floors and unsanitary conditions.
Consistency
Some customers noted that their experiences varied significantly between locations, with certain locations providing better service and food quality than others.
- CRCorina Rodriguez2 days ago1.0Burger was raw and service was rude
- VBVic BernardiNov 3, 20253.0My wife and I stopped in for lunch today for the first time. Pros: - Clean restaurant. - Easy ordering. - Quick service. - wife liked her peanut butter shake. Cons: - Expensive: nearly $50 for two single patty cheeseburgers, two milkshakes, one order of regular fries and one small drink. - chocolate shake was bad tasting. Wife agreed. Placed in receptacle on way out. - burgers were ok, but not worth the price especially since fries are charged separately. - fries were not crispy. This is not the place for us to grab a burger when out and about.
- BBBeyond BlessedOct 14, 20255.0It’s Five Guys with them Cajun fries!!! Always fresh and delicious !
- CSChris SchrammOct 14, 20253.0Freakin expensive burger. It’s good but $40 for two burgers, one small fries and 2 small drinks?
- PKPhil KrissSep 16, 20255.0Great example of a well run, very clean and friendly Five Guys location. Stopped by today at 11:30 for lunch and was greeted with a smile and a wonderful attitude. This has to be the #1 location in town as my Burger and Cajun fries were prepared perfectly. Five Guys is back! 😊🍔
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does this Five Guys location accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for this Five Guys in Jacksonville?
The Five Guys at 13760 St. Augustine Road in Jacksonville is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys offer delivery service?
Yes, delivery is available from 11:00 AM to 9:30 PM every day through their website.
Can I customize my burger or milkshake at this Five Guys?
Yes, you can customize your burger from over 250,000 combinations and your milkshake from more than 1,000 possible combinations.
What payment options are accepted at this Five Guys location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this Five Guys have wheelchair accessible facilities?
Yes, this location features wheelchair accessible entrance, parking, seating, and restroom facilities.
Is this Five Guys family-friendly and does it welcome children?
Yes, the restaurant welcomes children and has a children's menu and high chairs available.
What nearby places can I visit before or after dining at Five Guys?
Nearby you can visit Panera Bread for coffee or a sandwich, or Tropical Smoothie Cafe for fresh smoothies.
Are there any fitness or health-related facilities near this Five Guys?
Yes, close by are F45 Training Bartram Park for workouts and Beaches Pediatrics for pediatric care.
If I need a haircut or beauty services near Five Guys, where should I go?
Sport Clips Haircuts of Bartram Park and Dante's Salon are nearby for haircuts and beauty needs.