Brand Certified
Five Guys
4.4(625 reviews)
Certified by Five Guys • Feb 22, 2026
Business Details
13760 St. Augustine Road, Jacksonville, FL
32258, United States
Certified by Five Guys • Feb 22, 2026
(904) 402-8036
Certified by Five Guys • Feb 22, 2026
https://restaurants.fiveguys.com/13760-st-augustine-road
Certified by Five Guys • Feb 22, 2026
About
Certified by Five Guys • Feb 22, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 13760 St. Augustine Road in Jacksonville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Feb 22, 2026
Hours
Certified by Five Guys • Feb 22, 2026
Reviews
4.4
625 reviews
5 stars
413
4 stars
110
3 stars
48
2 stars
19
1 star
35
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers praised the burgers and fries while others noted issues with taste and preparation.
Pricing
Many customers found the prices to be excessively high for the portion sizes and quality, leading to dissatisfaction.
Service
Service quality varied; some customers highlighted friendly and efficient staff, while others reported rude service and order mistakes.
Cleanliness
Concerns were raised about cleanliness in some locations, with reports of dirty floors and unsanitary conditions.
Consistency
Several customers noted a decline in consistency and quality compared to previous visits, with some expressing disappointment in their recent experiences.
- DDDavid Dayton6 days ago3.0Great service and atmosphere. But the food i can make that or better at home. Nothing against them. Just extremely overpriced burgers
- VJVictoria JohnsonFeb 17, 20263.0Placed a to go order online. Walked in and asked if it was ready by chance to be told “we have 100 orders it’s gonna be a minute”. I said okay and walked away to wait. After then, people who have come in after me were asked if they had drinks for their pickup order, or at least given some sort of time of day. I have waited over 30 minutes. People have come in after me, ordered, paid and left. ??? Edit to add: it was ready the whole time. Second edit: food was fire as always though.
- RRRestaurant ReviewerJan 23, 20261.0This place has gone downhill. They have new buns and it ruins the burgers. Also, this location is extremely stingy with the fries.
- CCCharlie CummingsJan 8, 20265.0Best food ever
- ALAllanon LeeDec 20, 20252.0Good food and service... but $15 for one cheese burger (no sides)?!?!? Seriously?? I'm out. Everyone... PLEASE stop supporting this insanity!!
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does this Five Guys location accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for this Five Guys in Jacksonville?
The Five Guys at 13760 St. Augustine Road in Jacksonville is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys offer delivery service?
Yes, delivery is available from 11:00 AM to 9:30 PM every day through their website.
Can I customize my burger or milkshake at this Five Guys?
Yes, you can customize your burger from over 250,000 combinations and your milkshake from more than 1,000 possible combinations.
What payment options are accepted at this Five Guys location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this Five Guys have wheelchair accessible facilities?
Yes, this location features wheelchair accessible entrance, parking, seating, and restroom facilities.
Is this Five Guys family-friendly and does it welcome children?
Yes, the restaurant welcomes children and has a children's menu and high chairs available.
What nearby places can I visit before or after dining at Five Guys?
Nearby you can visit Panera Bread for coffee or a sandwich, or Tropical Smoothie Cafe for fresh smoothies.
Are there any fitness or health-related facilities near this Five Guys?
Yes, close by are F45 Training Bartram Park for workouts and Beaches Pediatrics for pediatric care.
If I need a haircut or beauty services near Five Guys, where should I go?
Sport Clips Haircuts of Bartram Park and Dante's Salon are nearby for haircuts and beauty needs.
Brand Certified Facts from Five Guys
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Certified February 22, 2026Yext Knowledge Graph
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