Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 13760 St. Augustine Road in Jacksonville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
618 reviews
5 stars
409
4 stars
110
3 stars
46
2 stars
19
1 star
34
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries for being fresh and delicious, though some noted a decline in quality and flavor over time.
Pricing
Many reviews highlighted the high prices, with several customers feeling that the cost was not justified by the portion sizes or quality.
Service
Service was frequently described as friendly and efficient, with specific staff members receiving commendations for their exceptional customer service.
Cleanliness
While some customers appreciated the cleanliness of the restaurant, others reported issues with dirty floors and unsanitary conditions.
- CCCharlie Cummings4 days ago5.0Best food ever
- ALAllanon LeeDec 20, 20252.0Good food and service... but $15 for one cheese burger (no sides)?!?!? Seriously?? I'm out. Everyone... PLEASE stop supporting this insanity!!
- TSTeri StarlingDec 11, 20255.0The food was fantastic, the service was great, and the restaurant was very clean! Love this place!!
- BBBart ByrdDec 3, 20255.0Only my second time to a five guys and the burger was great and I really love their fries with those fresh cut potatoes it was more than I could eat
- CRCorina RodriguezNov 23, 20251.0Burger was raw and service was rude
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does this Five Guys location accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for this Five Guys in Jacksonville?
The Five Guys at 13760 St. Augustine Road in Jacksonville is open daily from 11:00 AM to 10:00 PM.
Does this Five Guys offer delivery service?
Yes, delivery is available from 11:00 AM to 9:30 PM every day through their website.
Can I customize my burger or milkshake at this Five Guys?
Yes, you can customize your burger from over 250,000 combinations and your milkshake from more than 1,000 possible combinations.
What payment options are accepted at this Five Guys location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this Five Guys have wheelchair accessible facilities?
Yes, this location features wheelchair accessible entrance, parking, seating, and restroom facilities.
Is this Five Guys family-friendly and does it welcome children?
Yes, the restaurant welcomes children and has a children's menu and high chairs available.
What nearby places can I visit before or after dining at Five Guys?
Nearby you can visit Panera Bread for coffee or a sandwich, or Tropical Smoothie Cafe for fresh smoothies.
Are there any fitness or health-related facilities near this Five Guys?
Yes, close by are F45 Training Bartram Park for workouts and Beaches Pediatrics for pediatric care.
If I need a haircut or beauty services near Five Guys, where should I go?
Sport Clips Haircuts of Bartram Park and Dante's Salon are nearby for haircuts and beauty needs.