Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 10061 San Jose Blvd in Jacksonville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Many customers expressed dissatisfaction with the high prices, feeling that the cost does not match the quality of the food.
Food Quality
While some customers praised the freshness and taste of the burgers and fries, others noted inconsistencies in quality and preparation.
Service
Customer service received mixed reviews; some praised the friendly and prompt service, while others reported issues with order accuracy and staff behavior.
Cleanliness
The cleanliness of the restaurant was highlighted positively by some, but others reported unsanitary conditions, particularly in the bathrooms.
JR
Jenna Rodriguez
2 days ago
1.0
This has to be the worst five guys location in Jacksonville. This is the second time we’ve ordered online and they messed up our order again. This time they sent us with half our order missing, when I called to ask if they could make it right they agreed, which I appreciated. Drove all the way there and the manager I assume who was on shift was at least apologetic and told me we could make a refund request online for the inconvenience. However when we got home we opened our burger and it was missing a patty. It’s a burger, how do you miss the meat? Inconsistent quality and constant errors is all you’ll get from this location!
MM
Miranda
2 days ago
1.0
Requested a pick up order online. We were told it would be ready in 8-13 minutes on the website. We arrive 14 minutes later and was told it wasn’t ready. Meanwhile, people came in and received their food. After THIRTY minutes, someone asks what my order is under and he proceeds to grab the three bags off the warmer that had been sitting there the entire time. The young man at the counter has an awful attitude problem. There are plenty of other people looking for jobs. I do not recommend this location. Paid $95.00 with a TIP for this service. Got home and food is not warm! No thanks!
JM
Joshua Madu
6 days ago
1.0
Took 35 minutes to get the food out, there was no one else in the restaurant at the time…then i found a hair in my food as i was biting it…just asked to replace my burger order and i did, but the burger was came cold and old. I just left it at table this was terrible. Pretty disappointed as I use to love 5 guys…
BB
Brian Bunn
Feb 19, 2026
1.0
Rude manager who wouldn’t honor the bogo coupon instore as their district manager had shut down online ordering because they didn’t want people using the coupon. Illegal business practices and false representation of coupons. Avoid
NG
N Geoghagan
Feb 6, 2026
1.0
The company I work for regularly places lunch orders, typically around $85. Your online ordering system does not provide an option for “bun on the side,” so I adjusted the order accordingly. When I arrived, your staff refused to provide a bun under any circumstances. I immediately went to a reputable restaurant that had no problem accommodating the request. This kind of rigid incompetence costs you customers and revenue, and today you lost both.
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 10061 San Jose Blvd accept reservations?
No, Five Guys does not accept reservations.
What are the operating hours for Five Guys at San Jose Blvd?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Can I order delivery from Five Guys on San Jose Blvd?
Yes, delivery is available daily from 11:00 AM to 9:30 PM. You can order online at https://order.fiveguys.com/location/mandarin/menu.
Does the Five Guys location on San Jose Blvd offer in-store pickup?
Yes, in-store pickup is available at this location.
Does Five Guys offer gluten-free options?
Some menu items are available without buns or as wraps, but please review the allergen chart for detailed information due to risk of cross-contamination.
How many ways can I customize my burger at Five Guys San Jose Blvd?
You can customize your burger in over 250,000 ways, with more than 1,000 milkshake combinations.
What forms of payment are accepted at Five Guys San Jose Blvd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What nearby places can I visit before or after dining at Five Guys on San Jose Blvd?
Nearby places include Tropical Smoothie Cafe for fresh juices, Brazil Deli Market for bakery items, and Jacksonville Bedding, Mattresses and More if you're shopping for home goods.
Are there any government offices near Five Guys on San Jose Blvd where I can handle vehicle registration or taxes?
Yes, both the Jacksonville DMV and Duval County Tax Collector offices are nearby for your convenience.
Can I combine a visit to Five Guys with some personal care services nearby?
Absolutely! You can visit Tina Beauty Care, Great Clips, or Mandarin Nails near Five Guys for hair and skin care services before or after your meal.
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